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Healthmug Delhi Customer Care Number & Email Address
Company : Healthmug
Head Quarters : Delhi
Industry : Online Shopping
Service/Product : Disease, Homeopathy, Ayurveda, Nutrition & Supplements, Personal Care, Baby Care, Health & Fitness
Website : https://www.healthmug.com/info/contact-us
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Healthmug Customer Care Number
Email : customer-care AT healthmug.com
Phone : 7838389846 (10am – 7pm)
Related : Motherhood Women & Children’s Hospital Contact Number & Address : www.customercare.gen.in/9785.html
Contact Address
Healthmug.com
X-35, Okhla Industrial Area,
Phase II,
New Delhi – 110020
Shivam Pharmacy :
No. 26, DDA Commercial Sector 1 Market,
R.K. Puram
New Delhi – 110022
Returns & Cancellations
Under what conditions can I return an item purchased on Healthmug?
Conveniently place your return request online by raising an issue in your healthmug account or by calling us on 7838389846 or by mailing us on our Email customer-care AT healthmug.com
** In case of Wrong Product/Size Exchange issue can be raised within 7 days of order delivery.
** If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs (of the parcel box as well as other products received) on our email.
** In case of a damaged packaging, do not accept the delivery of that particular package. In case you have received it and later, after opening the package, discover that the item(s) is Damaged/Defective or the product is leaked, the return request should be filed within 2 days of delivery along with photographs (of the received parcel box as well as the product) on our e-mail
** In case products delivered are past or near their expiry date (medicines with an expiry date of less than 6 months shall be considered as near expiry) return request can be raised within 7 days of order delivery along with photographs of products (Expiry date must be clearly visible in the attached photographs).
Important Points to Remember :
** Please ensure that the product to be returned is in unused and original condition. Include everything you’ve received for the particular product you want to return like price tags, labels, invoice, original packing including box, freebies and accessories.
** In case where a customer had ordered multiple products and if one of the product(s) get damaged in transit then Healthmug will either replace the damaged product(s) and not the complete order. In case of non-availability of the product(s) Healthmug will refund the amount of only the damaged product(s) and not the complete order.
** In case of Refunds, the entire amount paid by you including shipping charges are transferred to your account
** Once your request to return an order is approved, a pickup will be initiated, after the product is received by us, it is verified against your claim and accordingly, replacement or refund is initiated.
** In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. In case of Self-Shipment, Healthmug will reimburse your courier charges (max. upto Rs. 50).
** Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
Under what conditions Return/Replacement request will not be accepted?
There are certain scenarios where it is difficult for us to support returns.
** Return request is made outside the specified time frame.
** Any wrong ordering or partially consumed strips or products do not qualify for return.
** We shall not be liable for refunds/replacements for any incidental liquid leakage up to 25% of total product quantity as it may be a result of evaporation or courier handling etc.
** Leakages above 25% shall be covered under our return/replacement policy.
** Anything missing from the package related to the product including price tags, labels, invoice, original packing of product, parcel box, freebies and accessories.
** Defective/damaged products that are covered under the manufacturer’s warranty, for such products a buyer can directly call the manufacturer and avail the warranty.
** Product is damaged due to misuse or Incidental damage by the customer.
** Specific categories like elastic supports, stockings, bandages and tapes once used.
** Any consumable item that has been used, installed or the seal is broken.
** Products with tampered or missing serial numbers.
We assure you that all products sold on Healthmug are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.
About Healthmug
At Healthmug, our vision is to be India’s most customer friendly company for both buyers and sellers; to build a place where people can come to find any homeopathic, ayurvedic and herbal medicines they want to buy online.
With Healthmug.com, we endeavour to build a destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform.
We are committed to ensure 100% Purchase Protection for your shopping done on Healthmug.com so that you can benefit from a safe and secure online ordering experience, convenient payment options such as Cash on Delivery, easy returns and enjoy a completely hassle free online shopping experience.
My order no is OD2105161167850712, for 2 jars of raw honey, west Indian honey company. The package arrived in a very bad shape. One bottle of honey almost totally spilled. Very disappointed with the unprofessional packaging.
Are you running a fake website.. my order was supposed to reach on 15 August 2019 but therr is no progress no response about my order..which is pre paid by me.. i will file a fraud report against your company if my product doesn’t reach..
Order OD190810266421482
My order ID is OD19072095391878. Till date, we have not received the material. Please look into the matter and try to contact DTDC and deliver the same.
My order ID is OD19072095391878. Till date, we have not received the material. Please look into the matter and try to contact DTDC and deliver the same.
I always heard that ‘CUSTOMER is god for business but dealings of Health mug online shopping shows that customers are slaves of health mug online shopping staff. I ordered items about Rs.1700 online and I got message that health mug is waiting for a confirmation call from me, this type of message is not good Dealing because at the time of sign up of a Customer shopper confirms mobile number of a purchaser by sending an OTP and confirming it, other thing when a CUSTOMER makes an order and waists his time than why confirmation call form customers end, I called several times to the given number in message but after every ring an automated boring response for minimum 5 minutes that we are connecting your call to our CUSTOMER care executive after hearing many times. This type of automated response I messaged saying problem and behavior of CUSTOMER care number. Health mug cancelled My order. Dear friends, I suggest all the Customers doing online shopping that do not shop from those shopper who are nit giving proper respectful response.
Most horrible and useless Company. I think most of the Delhi based companies are Rogues and Cheats. I do not understand, how they feel happy to bring up their family with such money. When you call the help desk they pick up and disconnect. My order #OD190524191513311. They have happily sent a mail as delivered. Such Rogues, always take shelter in Delhi. Most of the Movies they pass comments. Now I see the comments are really true.
My order £OD19051660738802 not received so far and when I tracked the order, my order is returned back due to receiver not available reason through DTDC courier. Very bad service of DTDC courier as they are unable to reach them at all to receive the package when the shipment with them, anyway please process my payment, going forward I won’t order anything from health mug as the DTDC courier service is very bad because there is no guarantee of delivery.
I had just tried to book my regular medicine from your site, but I saw your free doctor consultation add, I sent you my medical history, but no one has contacted me, I am in a fix what to do, should I order my medicine or wait for your response, please guide.
We are a regular customers in east Delhi. How can I arrange Osteolife Nutra tab? I have searched it in all stockist but have not find it.
My order number is OD190304456175953. I have ordered medicines of 561 rupees on 4th March. They mailed me that order has been confirmed and will reach to me in 11th March. Till date, I have not got any products, (or) updation. I have contacted Customer care but nobody picks it (or) hangs after listening voice. This is very bad experience. I paid in advance through card. I am certainly not buying again from fake, dirty company Health mug. All beware of it.
I received the below message so, I kindly request you please refund my all payment.
Dear Shailander Singh,
We regret to inform you that some items in your order OD1903021563740934 have been cancelled by the seller. For more information, please check your mail.
Please cancel my order.
My order number OD180920618995224 has been only partially delivered. It is nearly three weeks since I have returned the extra items sent by you. That cost me Rs.525 as courier charges. You have told to send me the remaining three(3) items and adjust for the courier charges incurred. It was mistake from your side in sending the products, for which I should not be put in to loss. Once again I request you to review the case and action taken in this regard.
I ordered some medicines online. I have paid the amount of 556 INR. I got a message stating that the medicines have been dispatched through DTDC courier service. Ten days gone, no reply.
I need to cancel my order because I am travelling to Canada. My order number is OD180921965891376. Please cancel and refund.
My order number is OD180911198025008. Till date, we have not received the material. Please look into the matter and try to contact DTDC and deliver the same.
I received the message “Your order OD1809051463910749 has been delivered. Hope to serve you again in the future” but I have not received my order yet. Kindly look into the matter urgently.
It is about 20 days, I can’t get my refund money. Please help me.
I need to cancel my order, my order number is od180706214580594. Please cancel and refund.
My order number is OD180430790387097. Till date, we have not received the material. Please look into the matter and try to contact DTDC and deliver the same.