incometaxindiaefiling.gov.in Helpdesk Number : Income Tax e-Filing

Company : Income Tax Department, e-Filing
Head Quarters : Bengaluru
Industry : Government
Service/Product : Income Tax e-Filing
Website : https://incometaxindiaefiling.gov.in/home

Income Tax e-Filing Helpdesk Number

e-Filing Helpdesk number is as below
India Toll Free : 1800 103 0025
Direct Number : +91 80 4612 2000

Related / Similar Service :
Service Tax Chennai Help Desk Number

Help Desk Contact Details

Purpose : General Queries related to Income Tax
Helpdesk : Aaykar Sampark Kendra (ASK)
Helpdesk Number : 1800 180 1961 (or) 1961
Working Hours : 08:00 hrs – 20:00 hrs (Monday to Saturday)

Purpose : Rectification, Refund, Intimation and other Income Tax Processing Related Queries
Helpdesk : Centralized Processing Center
Helpdesk Number : 1800 103 4455 (or) +91-80-46605200
Working Hours : 08:00 hrs – 20:00 hrs (Monday to Friday)

Purpose : e-Filing of Income Tax Return or Forms and other value added services provided through e-Filing Portal
Helpdesk : e-Filing
Helpdesk Number : 1800 103 0025 (or) +91-80-46122000
Working Hours : 09:00 hrs – 20:00 hrs (Monday to Saturday)

Purpose : Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing
Helpdesk : TDS Reconciliation Analysis and Correction Enabling System (TRACES)
Helpdesk Number : 1800 103 0344 (or) +91-120-4814600
Working Hours : 10:00 hrs – 18:00 Hrs (Monday to Saturday)

Purpose : Queries related to PAN & TAN application for Issuance/Update through NSDL
Helpdesk : Tax Information Network – NSDL
Helpdesk Number : +91-20-27218080 (or) +91-20-25658300
Working Hours : 07:00 Hrs – 23:00 Hrs (All Days)

Web Manager
e-Filing Unit,
Centralized Processing Centre, Income Tax Department, Bengaluru 560500.
efilingwebmanager[at]incometax[dot]gov[dot]in

FAQ

Questions Related to e-Filing Process
1. Is it necessary that I use the Excel/Java Utility created by Income tax Department? Can I use some other utility?
Answer: Excel/Java Utility in e-filing website is free for use and error free which complies to the schema and the other validation rules prescribed by ITD. While users are also free to use any other utility created by other software providers, as long as the XML conforms to the XML Schema which has been provided in the e-Filing website.

2. What is XML?
Answer: XML stands for Extensible Markup Language. It is a general purpose markup language designed especially for Web documents. XML is a way of describing data and it allows designers to create their own customized tags, enabling the definition, transmission, validation, and interpretation of data between applications and between organizations. Any Excel/Java Utility which creates an XML will be a file with an extension .xml. This is the file that must be uploaded to the in e-filing website.

3. What is a Schema?
Answer: A schema refers to the collection of database objects associated with a particular database. Any user who files return will have to create an XML file based on the schema. A simple analogy would be that the schema represents a letter template where the user enters the address details, name, salutation, body text etc which then completes the document which is the equivalent of an XML file. The template ensures uniformity and standardization of the format of the letter in the same way that the schema provides a structure to the XML file.

The Schema is made available to those individuals, software companies and organizations who wish to use this code to help create their own software utility for filling up these forms.

4. ‘Validate’, ‘Calculate Tax’, ‘Generate’ buttons are not working in Excel Utility provided by the Department.
Answer: Macro enabled MS-Office Excel version 2007/2010/2013 on Microsoft Windows 7 / 8 /10 with .Net Framework (3.5 and above) is pre-requisite for Excel Utilities.

5. While uploading the Income Tax Return, I am getting an error “The XML Schema is invalid. Please upload the XML in the correct schema”. What does this error mean?
Answer: This error occurs the XML generated from the Excel/Java utility is tampered or the XML uploaded is not for the relevant Assessment Year and relevant Form type.

6. What to do when there is an Error in uploading the XML?
Answer: The nature of problem will be highlighted. Rectify the error and try uploading the XML again.

7. Can a Chartered Accountant (CA) file Income Tax Return on behalf of the Company?
Answer: No. The person authorized by the company to file the Income Tax Return, can e-File the Income Tax Return of the company.

8. Can a Chartered Accountant (CA) file Income Tax Forms on behalf of the taxpayer?
Answer: Yes.

9. How can I Add/Change a Chartered Accountant in my profile?
Answer: LOGIN to e-Filing application and GO TO ‘My Account’ ? ‘My CA/ERI’. Click on My Chartered Accountant button and Add. Enter the Membership Number of the CA, Form Name and Assessment Year. The Chartered Accountant must be registered with e-Filing application.

10. How can I reject an Income Tax form filed by a Chartered Accountant on my behalf?
Answer: LOGIN with e-Filing credentials ? Worklist ? For Your Action. Select the Income Tax Form you wish to reject, provide comments and click on the Reject button.