ireps.gov.in Help Desk Number & Email : Indian Railways E-Procurement System

Company : Indian Railways E-Procurement System (IREPS)
Industry : Railways
Service/Product : Procurement of Goods, Works & Services, Sale of Materials
Website : https://www.ireps.gov.in/html/helpdesk/helpdesk.html

IREPS Help Desk Number

If problem still persists, please approach “Helpdesk”

Related / Similar Service :

Delhi Metro Rail Helpline Number & Email Address
IRCTC Customer Care Number

Query ID will be generated for each query submitted. Reply will be sent by Mail, and the same can also be viewed by clicking on View Reply to Question

IREPS Email

Email: helpdesk.eps AT cris.org.in (For IREPS related assistance , Please use ‘Raise a Query’ option.)
Email: ireps.pg AT cris.org.in (For Online Payment only.)

IREPS Helpdesk Phone :
(i) 08.00 AM to 07.00 PM : 011-23370703, 23370704.
(ii) 09.00 AM to 05.00 PM : 011-24102855.
(iii) 10.00 AM to 06.00 PM : 011-23379962, 23379964.

Telephonic Assistance

Telephone Number : 011-23761525 (10 Lines)
Timings : 08.00 AM to 07.00 PM
(Telephonic support is not available on Sundays and Gazetted Holidays

SBI Net Banking Helpdesk

Number : 022-27566066, 022-27566067, 022-27560137 and 022-27566501
E-mail: inb.cinb AT sbi.co.in

SBIePay Payment Gateway Helpdesk :
Number : 1800221401
E-mail: sbiepay AT sbi.co.in.
(‘Monday to Friday : 10.30 AM to 06.30 PM, Saturday: 10.30 AM to 02.30 PM ‘)

Railway phone: 030-54835 (‘09.00 AM to 05.00 PM’)

IREPS expert help is just a phone call away. Our Help Desk team operates Monday to Saturday (8:00 a.m. to 7:00 p.m.), except on ‘CRIS Gazetted Holidays.’
Note 1: For a list of Gazetted Holidays Click Here
Note 2: Please make sure to take QueryId /Request ID for your queries raised over the telephone to helpdesk if the issue is not resolved on the telephone

E-Payment FAQs

1. Lien Feature: This Feature is currently available only with State Bank of India (SBI) for participating in E-Auction. In Lien amount is blocked in the User’s SBI account. In Lien Feature there are three activity involve:

1.1. Integrate Bank Account: It mean linking of SBI account with IREPS
1.2. Mark / Un-mark Amount: It means blocking and unblocking of amount for bidding in E-Auction
1.3. Lien Fund Transfer: EMD of lot awarded will be transferred to Railways from blocked amount.

2. Which Type of SBI account will work for making online Transactions on IREPS?
Any User having SBI account will require Internet Banking enabled and below mentioned rights and privileges for making online transactions
1. Saving, Personal and Saral account Holder require single user with Transaction rights.

2. Corporate account holder (Vistaar, Vyapaar) will require two credentials (User ID and password). One for Administrator of SBI account and other a normal user of same account.

3. What are prerequisite for SBI online account and from SBI Branch?
Following are the prerequisite from SBI Branch:
1. For Saving / Personal /Saral Account: User ID and password with Transaction rights is required from the Bank Branch.

2. For Vistaar / Vyapaar Account: User ID and password is required for Admin User and Normal User. After that Admin user will assign permission as Authorizer to Normal User and will make Rules with transaction limit for making transactions.

These Rules then will be approved by the Bank Branch Manager, after that this Normal user will be able to do transactions on IREPS.

Administrator will manage and assign permission to the normal users. Administrator can create another new user and give the permission, but these new users and their Rules should be approved by Bank Branch Manager then only new users will be able to perform transactions. For more and latest details, please consult M/s SBI.

4. What is the Integration Process for Personal, Saving and Saral SBI account?
After Successful Registration Bidder can find a link “Integrate Bank Account” in left navigation. On click of this link user will be redirected to SBI website.

On SBI site bidder will Enter User name and password, and will be able to see their SBI Account, select and confirm an account which he wants integrate.

After successful integration, bidder will be redirected /returned back to IREPS website with a success message.

5. What is the Integration Process for VYAPAAR and VISTAAR SBI account?
Integration process is same as mentioned in Ques:-4 the only difference is Vyappar and Vistaar account will be integrated by the Admin of SBI account not by the normal user. Normal user with Authorizer permission can perform only marking/ Un-marking of the amount.

6. How to Mark Lien amount?
Bidder mark the Lien amount any time from the link Mark/Un-mark Lien. After click on the link user will be asked to enter the amount and then it will be redirected to the SBI website.

On SBI site user will be asked to enter the user ID and password of the same account which was integrated with The IREPS. After successful transaction user will be redirected to IREPS site with success message.

7. How Lien marked amount will be unmarked after completion of bidding ?
Bidders can Un-mark the amount any time from the link Mark/Un-mark Lien. User can Un-mark the amount which is not blocked in any bidding.

8. What to do when facing “Posting Restriction on Account” while trying for marking amount ?
Kindly visit to your Home Branch and request Branch Manager to Remove the Posting Restriction from Account.

9. To whom I should contact in case of any problem related to E-Payment Transactions?
You should only contact to EPS Help desk on the phone numbers and e-mail ID given on IREPS website. Please don’t not give /write any sensitive information to Help desk users like, Login ID and password.

10. What is the Refund Procedure?
Currently Online refund process is not enabled. In case of online transactions made on IREPS for TDC, EMD for tenders & EMD for E-Auction, Firm can seek refund from tender calling authority or auction conducting authority.

For refund of Online Bidder registration Fee, bidders should contact to Dy.CMM/S&P/Northern Railway. For refund of manual Bidder registration Fee, bidders should contact to respective depot from where registration of firm was done.