Tata Main Hospital Jamshedpur Customer Care Toll Free Number : tatamainhospital.com

Company : Tata Main Hospital
Head Quarters : Jamshedpur
Industry : Health Care
Service / Product : Health Care Service
Website : www.tatamainhospital.com

Tata Main Hospital Customer Care Number

Toll Free No: 0657 -66-41080 / 0657 -21-41233
EMail ID : divakar.sahu AT tatasteel.com

Related : Healthmug Delhi Customer Care Number & Email Address : www.customercare.gen.in/9931.html

Customer Service

** Tata Main Hospital is a patient centric organisation and places due importance to customer relations.

** To complement the customer care and to be true to its motto “Customer First”, the hospital ensures that customer complaints are addressed promptly and customer satisfaction is measured through routine customer feedback.

** The hospital has a formal procedure for grievance redressal/or complaints. Clear information on complaint book availability is displayed across the hospital.

** The customers can avail these complaint books on demand that are kept in the nursing stations in wards and at the helpdesk in the OPD.
** The valued opinion of patients and their relatives is taken through weekly customer survey that is administered by the customer focus group and doctors.
** Periodic third party surveys are done by Rotary Interact Club members.

** The survey results are collated and analyzed regularly and the feedback serves as the basis for improvement in various areas.
** Keeping in mind that the majority of the patients are employees of Tata Steel, there is an online service helpdesk for TMH on Tata Steel intranet that allows customers to enter complaints, concerns, query and suggestion.

** A Patient satisfaction survey conducted by A.C Nielsen (ORG Marg) shows that the overall satisfaction index or eQ index has increased from 79 in the first survey in March 2007 to 84 in the second Phase in February 2008.

** Access to non-employees is available on the hospital website in the feedback section
** The phone contact numbers for obtaining patient information are 0657 -66-41080/0657 -21-41233.

Visiting Hours

** Two visitor passes are provided from admission counter at the time of admission ( Yellow and Red).
** Visiting hours are 17:00 Hrs to 19:00 Hrs. with Yellow Pass

** The 24-hour Attendant Pass( Red) is issued at the time of admission from admission counter in emergency wing.
** This is not valid between 9:00 Hrs to 12:00 Hrs during rounds, specially male attendants in female ward and vice versa.

About Us

Tata Main Hospital, the Medical Division of Tata Steel and its nine dispensaries at Jamshedpur provide curative healthcare services to the employees of Tata Steel and their families free of cost.

Apart from TMH and the dispensaries, out-location hospitals are located at Jamadoba, Noamundi and Sukhinda Mines and West Bokaro Collieries. TMH also extends its facilities to non-entitled patients from Jamshedpur and its surrounding area.