Suviro Ecommerce Customer Service Help Line Number : giftingnation.com

Company : Suviro Ecommerce Private Limited,
Head Office : Bangalore
Industry : Shopping
Service / Product : Gifts Items

Website : https://www.giftingnation.com/pages/contact-us

Customer Service Help Line Number :

Help : 080-68000068/080-26582336
Email : orders AT giftingnation.com

Related : SR Store Mumbai Customer Support Phone Number : www.customercare.gen.in/7947.html

Contact Address :
Suviro Ecommerce Private Limited,
Aedifice, 9/2, First Floor, 15th Cross, 100Ft Road
4th Phase JP Nagar, Bangalore- 560078,
Karnataka
Email: give AT giftingnation.com
Phone Line: (080) -68000068 or (080) 68000022

Order :
Cut Off Time :
** All orders should be placed 48 hours prior to delivery date.
** Few products as mentioned in the description have 24hours delivery.
** The images displayed on the site in indicative in nature.
** Actual product may vary in shape or design as per the availability by 10%+/-

Ordering Channels :
** Customer can place order in two different ways.

1) Online Order :
1.1) Website :
** Customer can place order on our website
** .giftingnation.com and make the payment via different payment options like Credit Card, Debit Card, Net Banking, Bank Deposit.

Note :
** Please refer to payment section below for further details.

1.2) Email :
** Customer can directly send an email to orders AT giftingnation.com to place an order.
** Our customer care executives will reply/call the customers to confirm the order.

1.3) Social Media :
** User can also order via our social networking pages i.e. on Facebook and Twitter
** You can send messages to us via these channels and we will get back to you to gather further information and to confirm the order.

2) Phone Order :
** User can call us directly on our hotline 080 68000068 to place an order.

Note :
** For Phone order and order via Facebook and Twitter Giftingnation Customer care executive will call to confirm the order and assist the user to proceed to payment if required.

** Each product or service you order on our site, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order.

Replacement policy :
** In case a customer receives a damaged/defective product, personalised or non- personalised (barring flowers, cakes, chocolates or any other edible product.) we will get the product replaced with another piece of same product. In case the replacement is not available or can’t be arranged for any reasons, we’ll offer the refund of same value to customer as the last option. Giftingnation’s decision will be deemed final in such cases.

** Customer has to contact us over call/mail within 48 business hours of delivery of the order (which will be verified with the courier company).

** Within 48 business hours of acknowledgment of complaint from Giftingnation about defective/damaged product by mail, customer is liable to share images and details of the defective/damaged product (orders AT giftingnation.com) with order id in subject line of mail for internal investigation to be carried out.

** If customer does not share images/ details of the damaged/defective product within 48 business hours of receiving complaint acknowledgement from Giftingnation, the product will not qualify for replacement/refund.

** Our customer support executive will get in touch with you within 48 business hours of receiving the images/details by mail to help customer with appropriate measures.
** Once the timeline of 48 business hours from delivery is crossed and the issue about the product damage/defect is not reported, Giftingnation is not liable for any replacement/refund.

** For all products, personalised or non- personalised, if the product does not match personal preferences/expectations of the customer and otherwise is in intact condition, Giftingnation is not liable to offer any compensation in any form of replacement/refund to it’s customer.

** At Giftingnation, we make every effort to ensure that you receive prompt service. If, at any time, you experience problems with an order, please feel free to drop us a line orders AT giftingnation.com or speak to us at 080 68000068

Note :
** Any complaint for perishable products like fresh flowers, cake, cupcakes, tarts etc should be raised within 1 hour from the time of delivery.