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Xerion Retail Gurgaon Customer Care Number : jabong.com
Company : Xerion Retail Pvt Ltd.
Head Quarters : Gurgaon
Industry : Shopping
Service / Product : Online Shopping Service
Website : www.jabong.com
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Jabong Customer Service Number
Track order via SMS :
** To know your order status, SMS OS(space)(last five digits of your order number) to 9949933333
Related : Lt Online Store Mumbai Toll Free Number : www.customercare.gen.in/9537.html
For example: SMS OS 12345 where 12345 are the last five digits of your order number
Exchange/Returns :
** Not sure how to initiate Exchange, then kindly click here. To know how to initiate Return, then click here.
** In case you want to track your return, please click here.
Customer care :
** Want to know about order status or queries related to a product give us a call or drop a line
Phone number: 0124-6128000;
Email: care AT jabong.com (TIMINGS: 8 AM – 2 AM)
Jabong Complaint Resolution
** Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact.
** While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.
** Please follow the steps below to raise and escalate your concern.
** In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.
Customer service representative : care AT jabong.com
Chief Manager, Customer service : chiefmanager AT jabong.com
Step 1: First Call Resolution Team :
** Please contact Jabong through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
** A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.
Step 2: Escalation to a Chief Manager :
** In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations;
** kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively,
** kindly provide us with the reference number provided to you by the Customer Service Representative.
International Enquiries
** JabongWorld.com is the fashion and lifestyle e-commerce portal dedicated to our international customers.
** From stylish dresses to gorgeous sarees, JabongWorld.com delivers to more than 200 countries worldwide.
** Want to know more? Visit us at JabongWorld.com or reach out to us at
Email : sales AT JabongWorld.com.
Jabong Boutique :
** Jabong offers boutiques a platform to showcase their prized collection to every wide eyed fashion enthusiast around the world.
** To grow your boutique further, please contact us at
Email Us : boutique.registration AT jabong.com
Other Enquiries :
Corporate Sales : corporate.sales AT jabong.com
Business Development & Partnerships : partners AT jabong.com
Careers : careers AT jabong.com
Press Relations : pr AT jabong.com
Contact Address
Write Us :
Xerion Retail Pvt Ltd.
Plot no. 109,
Udyog Vihar, Phase 4,
Gurgaon 122015
Very bad experiences hole shopping. They won’t even listen and just keep on escalating your case and say you will get an update within 24 hours and even after days of waiting no resolution to your problem.
No jabong credits showing in my account, though i have not made any purchase with that. For such, called more than 10 times to the customer care executive but they are not at all receiving the call. It is true now a days the customer care experience is becoming very unsatisfactory. This is the second time facing with such an issue. If they continue this kind of service then it would be very difficult for us to continue shopping with Jabong.
Same with my case mam. Its been one month I have been waiting for my refund. They don’t reply my call and mails. Just don’t getting how to contact them.
I want to return one kurti which I have ordered but its quality is very bad. So kindly return it, as son as possible. My Order no. is 160529540240163. I have called customer care no so many times but they are not responding at all. Very bad service you are providing.