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westbengalpost.gov.in Customer Care Center Number : West Bengal Postal Circle Kolkata
Company : West Bengal Postal Circle
Head Office : Kolkata
Industry : Government
Service / Product : Postal Services
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Website : http://www.westbengalpost.gov.in/Contact.php
Customer Care Center Number :
Speed Post :
Customer Care : (033) 2550-6010 | (033) 2550-6011
Email Us : nshkolkataairport[at]indiapost[dot]gov[dot]in
Related : Jammu & Kashmir Circle Srinagar Customer Care Centre Number : www.customercare.gen.in/8117.html
Contact Address :
1st Floor
Dum Dum Post Office Building
Kolkata – 700028
Postal Life Insurance [PLI] :
Toll Free : 1800-345-5655
Call Us : (033) 2212-0710
Email Us : ddmlikol[at]rediffmail[dot]com
Contact Address :
O/o CPMG,
West Bengal Circle,
1st Floor,
Yogayog Bhawan,
Kolkata – 700 012
Guidelines for Registration of Complaints :
Please observe the following guidelines for speedy settlement of your grievances:
** For online lodging of complaints and status update through website indiapost.gov.in (Go to home page and click on Customer Support link, select option Register Your Complaint for lodging complaint and select option Track your Complaint for knowing the position of the case.)
** Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
** Approach next higher authority of the Department if the complaint is not settled in a reasonable time.
** The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.
** Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.
A. Initial Level for lodging Complaints :
| Sl. No. | Nature of complaints | Whom to Complain |
| 1. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Postmaster / In-charge of the Post Office where the transaction has taken place. |
| 2. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
| 3. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :
West Bengal :
(For West Bengal, Sikkim and Andaman & Nicobar Islands)
Yogayog Bhawan,
P-36, C.R. Avenue,
Kolkata – 700012.
Email : cpmg_wb AT indiapost.gov.in
Phone : 033-22120070 (Tel)
Fax : 22120811
C. If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint :
| Sl. No. | Nature of complaint | Designation and Address of the Officer | E-mail ID, Telephone No. and Fax Number |
| 1. |
Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to premium products. |
i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001.
ii) Dy. General Managr (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registerred Letter / Parcel. |
PG Division – -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) &(ii) in Column 3.
i) Dy.General Manager (SP) – 011-23096075 ii) Dy.General Manager (BP) – 011-23096075 iii) ADG (IM) – 011-23096112 iv) DDG (PG) – 011-23096087 |
| 2. | Complaints concerning Savings Bank or Savings Certificates or claims relating thereto. | Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001. | ddgfs@indiapost.gov.in & sbpgsection@gmail.com 011-23096101 (Tel), 011- 23096101(Fax) |
| 3. | Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or nonreceipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table. | Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110001. | pgsectiondop@gmail.com 011-23096087 (Tel), 23353883(Fax) |
| 4. | All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. | Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi—110021. | cgmplidte@gmail.com 011-24672461 (Tel), 26882838 (Fax) |
| 5. | Pension matters of postal employees and matters relating to Gramin Dak Sevaks |
Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110001. |
011-23096098(Tel), 23096007(Fax) |
VERY BAD CUSTOMER CARE SERVICE.