Consumer Solutions Mumbai Customer Toll Free Number : oneassist.in
Company : OneAssist Consumer Solutions Pvt. Ltd
Head Quarters : Mumbai
Industry : Insurance & Claim
Service / Product : Finance, Health, Education, Children,Loss & Theft Things
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Website : https://oneassist.in/contactus/
Customer Toll Free Number :
India Toll Free : 1800 407 333 333
One call to live uninterrupted : 0 8080 333 333
Related : Shriram General Insurance Jaipur Customer Help Desk Toll Free Number : www.customercare.gen.in/6672.html
Want to send us an email :
General: happytoassist AT oneassist.in
Media : media AT oneassist.in
Got a business inquiry :
Corporate Office :
OneAssist Consumer Solutions Private Limited
707-708-709,
Acme Plaza,
Andheri –
Kurla Road, Andheri (E),
Mumbai – 400 059
Telephone: +91 22 4298 3000
P. O. Box Address :
OneAssist Consumer Solutions Private Limited
P O Box No 7417,
J.B Nagar Post Office,
Mumbai – 400 059
Registered Office :
OneAssist Consumer Solutions Private Limited
B-24, Manubharati,
Azad Lane,
Off S V Road, Andheri (W),
Mumbai – 400 058
FAQ :
How do I claim insurance for Accidental damage or Liquid Damage?
Please call our customer service number 8080-333-333 and report the type of damage immediately after the occurrence of the event and post this we will send you the claim form to file your claims. You need to submit the relevant documents required to process your claim along with the damaged device photos to start the cashless repair process. The complete set of documents along with the duly filled claim form should reach OneAssist within 7 days from the date of reporting the event.
How do I claim insurance for my stolen Handset?
Please call our customer service number 8080-333-333 and report loss of phone immediately after the occurrence of the event and post this we will send you the claim form to file your claims. You need to submit the relevant documents required to process your claim. The complete set of documents along with the duly filled claim form should reach OneAssist within 7 days from the date of loss.
When does the Insurance cover start?
From date of purchase of the MobileAssist Plan (Including Insurance) subject to installation and activation of OneAssist applications on the device and registering the device details with OneAssist.
What is covered under Theft & Damage Insurance?
Fire, Theft, Burglary, Accidental Damage, Liquid Damage and Beyond Economic Repair scenarios.
Do I need to pay anything to get the claim processed?
The processing fees would be deducted from the claim amount in case of theft insurance while in case of Accidental Damage and Liquid Damage claim customer will need to pay the depreciation amount, standard processing fees and any other charges which are not approved under the insurance claim before the actual repair starts.
What is the processing fees that I would be charged to get my claim AD and LD processed?
You will be charged 5% of the claim value subject to minimum of Rs. 1000/- in case of each and every loss where the Purchase Invoice is available In case the customer is unable to produce the purchase invoice at the time of claim, excess shall be 10% of the claim value subject to minimum of Rs. 2000/-up.
How long will it take to take to get my handset repaired under Accidental Damage or Liquid Damage claims process?
The estimate for repairs would be shared with the customer within 48 hours of collecting the handset and based on the customers confirmation on the estimates and availability of parts the handset would be repaired within 7 to 10 working days. The time of repairs is subject to availability of spare parts.