Schneider Electric Gurgaon Customer Care Service : schneider-electric.com

Company : Schneider Electric India Pvt Ltd
Head Quarters Location : Gurgaon
Industry : Electrical Equipments
Service / Product : Programmable Logic Controllers, Sensors, Variable-Frequency Drives, Uninterruptible Power Supplies, Circuit Breakers, Switchgear, Switchboards
Website : www.schneider-electric.com

Service Numbers :
** Toll-free Numbers – 1800 103 0011 & 1800 425 4272
** FAX Number – 0172 3324555
** E-mail – customercare.in AT schneider-electric.com
** Open – Monday to Saturday 9:00 AM to 8:00 PM

The Customer Care Excellence :
** The Customer Care Excellence organization has the objective to enhance Customer Satisfaction and Loyalty by providing excellent and value-added support with easy access to the right competent support person and promote self-service utilizing digital technology.
Call Us :
** Your dedicated Customer Care team members is available to respond to customer questions related to
** Commercial
** Logistics
** Technical
** Services
** Customers reach out to us on various subjects and the analysis of these queries allows us to detect and avoid recurrent questions as well as to identify areas for improvement.

Customer Care Excellence organized :
** The Customer Care team with 140+ dedicated people is organized in three levels to deliver a world class level of support, about all Schneider Electric offers.

India CCE Organisation :
Level 1:
** Generalist and Technical Support
** The first level of support is provided to the customers on commercial, logistics, service and simple technical queries.

CCE Primary Support Organisation :
Level 2:
** Technical Service Centres at the regional level (10 regions)
** The queries that cannot be resolved by local centres are quickly escalated to the regional Technical Service Centres
Level 3 :
** Global product department (located centrally in France)
** The more complex technical queries, that cannot be resolved by these regional centres, are escalated to and solved by Global product departments.
** Communication of the resolution via the local and regional centres, plus a strong management of knowledge and dedicated training programs allow the first levels of support to be self-sufficient…
** and impact very directly the satisfaction of customers by delivering most of the answers in less than 24 hours.

Customer Care Support Mobile Application :
** 2013 was a year of transformation for Gurgaon Customer Care Centre. It took its next big steps in the journey of Customer Care Excellence and braced itself for many more exciting developments that are coming its way in the years ahead…

About Us :
Schneider Electric’s active acquisition strategy has brought more than 100 brands to its portfolio. While some of these brands have disappeared, their products, services and solutions have built the foundations for Schneider Electric’s energy management solution offer. Discover the stories of some of these historic brands and how each contributes in helping you make the most of your energy.