BigRock Mumbai Customer Care Toll Free Number

Company Name : BigRock
Head Quarters : Mumbai
Industry : Software Services
Products/Service : Web hosting & domain name industry

Website : http://www.bigrock.in/

Customer Care Toll Free Number :

Sales :
Email Us : sales AT bigrock.com
Call us :
** 1-800-200-7625 (Toll Free)
** +91-22-3079-7900
** +91-22-6720-9001

Related / Similar Service : Allied Softech Customer Care Number

Support :
Create a Ticket :
Call us: 0824-6614011 /
Fax us: +91-22-3079-7901

Billing :
Create a Ticket :
Call us: +91-22-3079-7900
Fax us: +91-22-3079-7901
Time : 8 AM to 8 PM IST, Monday to Saturday

Complaints :
** Submit Complaint for Abuse Activity
** Submit Complaint for False Whois
** Report Spam

Communication Address :
Endurance International Group, ,
5th Flr, Nesco I.T. Park ,
Goregaon(E) ,
Mumbai 400065
Email : compliance AT bigrock.com

Dedicated Abuse Contact Details :
Registrar Abuse Contact Email: abuse AT bigrock.com
Registrar Abuse Contact Phone: +1-415-349-0015

.UK Domain Specific Support :
** .UK domain registrant can find our contact details here to report the domain name related issues.
** .UK domain registrants can report the issues they are facing with domain registration services by using the following methods –

1. Create a support request and elaborate the complaint : Support Request
2. Telephone Number : +1-888-924-4762 Our representative will respond to you within 3 business days.

3. Escalation Procedure :
** If the registrant is not satisfied with the initial response then they can send a direct mail to compliance AT bigrock.com and ask for assistance.
** Subject of this mail should be in the format – “Escalations – domain name”.
** Our senior representatives will respond to you within 3 business days.

Process for Handling Abuse :
Who is Inaccuracy :
How to Submit the complaint :
** Complainant needs to fill the who is reporting form available at bigrock.in/reports.php action=report_false_whois
** Enter the domain name and describe the who is inaccuracy.
** Enter you name and email address on which you wish to receive our reply.
** Click Submit.

Process to address whois inaccuracy complaint :
** Bigrock Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
** If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

SPAM :
How to Submit the complaint :
** Complainant needs to fill the spam reporting form available at .bigrock.in/reports.php?action=report_spam
** Enter the domain name and COMPLETE headers & body of the spam mail.
** Message headers & body are the most important proof of the spam and without it Bigrock can not verify the complaint.
** Enter you name and email address on which you wish to receive our reply.
** Click Submit.

Process to address whois inaccuracy complaint :
** Bigrock Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.

** In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant.
** Subsequent spam complaint will result in suspension of the domain.
** In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

Other Abuse : (Phishing/419 scam)
How to Submit the complaint :
** Complainant needs to fill the abuse reporting form available at resources.bigrock.com/report-abuse/
** Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
** Enter you name and email address on which you wish to receive our reply.
** Click Submit.

Process to address whois inaccuracy complaint :
** Bigrock Abuse team will go through the complaint to determine the type of the abuse.
** In case of compromised/hacked domain, a warning will be sent to the domain registrant.

** If the registrant fails to remove the unauthorized content, the domain name will be suspended.
** In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.