Nykaa Customer Care Number

Company : Nykaa
Industry : Online Cosemeatics Shopping
Service/Product : Make up,Skin,Hair,Bath & Body,Herbal,Fragrance,etc

Website : http://www.nykaa.com/

Nykaa Customer Care Number

Call Us : 922-220-1010
Time : Mon – Sat 9AM TO 9PM

Related : My Envy Box Delhi Customer Care Contact Address : www.customercare.gen.in/2944.html

Shipping & Delivery Policies

Q. How does the delivery process work?
** Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
** After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
** Our delivery partners then bring the package to you at the earliest possible.
** In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?
** We package our products in boxes, which are covered in a plastic layer.
** Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
** We pride ourselves on the quality of our packaging.
** Till date, we have received minimal complaints about damaged products due to our packaging

What is the range of locations to which Nykaa ships their products?
** Nykaa ships throughout India!

My order has been shipped. Now how can I track it?
** Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
** You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Following are some our trusted courier partners :
** Aramex
** DTDC
** Bluedart
** Ecom Express
** Wow Express
** Delhivery
** Tanvi Express

What is the estimated delivery time?
** We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

** Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.

** While we are trying our best to avoid this situation, these products might delay your order.
** If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes.
** We will target to dispatch all orders within 5 days of order date.

Payments

How do I pay for a Nykaa purchase?
** Nykaa offers you multiple ways to pay securely.
These include:
** Debit and Credit Cards
** Net banking
** Cash on Delivery
** PayUmoney
** Wallets
** e-Gift cards
** Wallets
** Coupon

What is Cash on Delivery (CoD)?
** If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility.
** This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep.
** All you have to do is, select Cash on Delivery as your payment option during checkout.

Kindly Note :
** You can only make CoD payments in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.
** Due to the limitations of the courier partners we use, CoD is not yet available for all zip codes in India.
** During the checkout process, you can use our Zip Code Finder to check if the CoD facility is available for your delivery address.
** The CoD facility is only available for all orders over Rs.500.
** The CoD facility is free for all orders above Rs.1000.
** For any COD orders below Rs.1000, there is a flat Rs.50 CoD fee.

Cancellation before shipment :
** If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support AT nykaa.com or call us on +91 92222 01010.
** In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

Cancellation post shipment :
** If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support AT nykaa.com.
** In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery.
** Kindly do not accept the delivery of the order.
** Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.