India Fast Forward Sales & Marketing Kolkata Customer Toll Free Number : joogifts.com

Company : India Fast Forward Sales & Marketing Pvt. Ltd
Head Quarters : Kolkata
Industry : Online Shopping
Service/Product : Wedding,Anniversary,3D,Designer Cakes,Cupcakes,gifts,flowers,etc

Website : www.joogifts.com

Customer Toll Free Number :

Call us : 033-4033-1013 (9 AM – 6 PM)

Related : BarodaCakeShop Baroda Customer Support Number : www.customercare.gen.in/5524.html

Contact Address :
Joogifts
India Fast Forward Sales & Marketing Pvt. Ltd
1, Old Court House Corner
Tobacco House 1st Floor
Kolkata – 700001 West Bengal
Contact. : (033)-4033-1013
Telephone: (033)-4033-1013

Cancellation Policy :
Order Cancellation is possible under below mentioned circumstances :
** If any customer wishes to cancel his order, it needs to be informed 24hrs before the delivery/dispatch date.
** In this case 8% of the order amount will be deducted as the processing charge and 92% will be credited to customer account.
** Cancellation will not be possible if customer wishes to cancel the order on the date of delivery.
** Any complain regarding the quality issue of hand delivered product should come to us within 24 hrs of delivery.
** Customer/Recipient needs to send image / snap of the product for our investigation purpose.
** Refund or re-delivery may happen depending on the complaint but this is the sole discretion of the Joogifts.

** In case of hand delivery perishable item like Flowers or Cakes, we may call up the recipient to know the landmarks or to take the appointment for the delivery.
** We will treat the order as attempted delivery incase recipient is not available at the time of delivery or he/she refuse to accept the product due to some personal reason.
** In such cases no further complain will be entertained regarding this issue.
** The Website reserves the right to refuse the delivery of any order unconditionally without providing any reason.
** Customers are entitled to get 100% refund in such cases.
** Customer will have to send Cancellation request to us at customercare AT joogifts.com Or call us at 033- 40331013

Refund procedure :
** Refund will be done within the 2 working days of your order cancellation due to the above mentioned criteria.
** Customer will receive an email along with the refund details.
** The amount will be credited and reflected to the customer’s account within 4-10 working days once refund is done from our end.

Return Policy :
Refund can be issued under the below mentioned circumstances :
(a) Order is cancelled as per customer’s request :
** when credit card has not been charged and flowers/gifts have not been ordered from our supplier – 100% refund will be given to customer
** When credit card has been charged and flowers have not been ordered from our supplier – 92% refund will be given to customer
** After flowers/gifts have been ordered from our supplier – 35% refund will be given to customer
** After the flower/gift leaves our shop/office. – No Refund will be given to customer

(b)Dissatisfied / Issue with the quality of the product :
** If the products seems to unsatisfactory to the recipient due to the poor quality, a 100% refund will be issued to the customer under the below mentioned circumstances
** Recipient has returned the gift (Flower/Cakes/others) instantly in intact condition to the delivery boy or at the mentioned address
** Customer must send us an email stating the reason of returning the product.
** Please mention the order details and Image of product on the email.

(c)Delivery location beyond our coverage area :
** In case delivery location fall in the non-delivery zone or the location is not accessible due some unavoidable circumstances.
** 100% refund will be given to customer.