Dhawala Online Solutions Bangalore Customer Care Number : winni.in

Company : Dhawala Online Solutions Pvt. Ltd.
Head Quarters : Bangalore
Industry : Online Shopping
Service/Product : Cakes, Gifts, Flowers,etc

Website : www.winni.in

Winni Customer Care Number

We are only a phone call away
Call us at : +91 – 7829463510
Time : Between 8 AM – 11 PM

Related / Similar Service : Just Bake Bangalore Customer Service Number

Business Development & Partnerships :
** For business proposals and partnership with India’s one of the fastest growing online gifting website, please fill above contact form with your proposal or send us an email on info AT winni.in

Contact Address

Bangalore :
Dhawala Online Solutions Pvt. Ltd.
103/5, Ground floor, 60 feet road
Opp. State Bank of India
Doddanekundi, Kartik Nagar,
Bangalore – 560037
Karnataka, India
Email: info AT winni.in

Hyderabad :
Dhawala Online Solutions Pvt. Ltd.
82-83-84, Laxmi enclave, Indiranagar,
Gachibowli Near Aditya Inn Or Near EPRTC
Hyderabad Telangana- 500032.

Pune :
Dhawala Online Solutions Pvt. Ltd.
Plot no- 14, Survey no 9/16,
Banner-Balewadi road,
Balewadi,near Laxmi Mata Mandir
Pune, Maharashtra- 411045.

Delivery Policy

** Title and risk of loss for all products ordered by you shall pass on to you upon Winni’s shipment.
** Thereafter Winni will not be responsible for any loss or damage to the product.
** Winni will self-deliver orders on date chosen by order placer.
** There will be no guarantee on time of delivery though we will try our level best to deliver on the exact time as requested by user/customer of Site.
** For day time delivery, delivery time ranges from 10 AM to 8 PM
** For midnight orders, delivery could be made anytime between 11:00 PM to 11:59 PM

** No refund will be made in case orders fails to be delivered within provided time window.
** Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time.
** If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled.
** No refund will be made in such case.
** For rescheduling order, you need to inform us at-least 24 hours before delivery time.

Cancellation Policy

** Winni believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:
** Cancellations will be considered only if the request is made within 24 hours of placing an order.
** However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
** There is no cancellation of orders placed under the Same Day Delivery category.
** No cancellations are entertained for those products that the (Winni) marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc.
** These are limited occasion offers and therefore cancellations are not possible.

** Winni does not accept cancellation requests for perishable items like flowers, eatables etc.
** In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product.
** The Customer Service Team after looking into your complaint will take an appropriate decision.
** In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Policy

** When you buy products from Winni, your purchase is covered by 7 day money back guarantee only in case of manufacturing defect.
** This refund policy is applicable only on non-perishable items.
** In case you come across a manufacturing defect and to request a refund, simply contact us with your purchase details within 7 days of your purchase.

** Please include your order number (sent to you via email after ordering) and tell us about your problem for refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.
** Refunds are being processed within 30 days period.

How do I pay using a credit/debit card?
** We accept payments made by credit/debit cards issued in India and many other countries.

Credit cards :
** We accept payments made using Visa, MasterCard and American Express credit cards.
** To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card).
** After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards :
** We accept payments made using Visa, MasterCard and Maestro debit cards.
** To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards).
** You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.