Ibibo Group Gurgaon 24×7 Support & Help Line Number : goibibo.com
Company : Ibibo Group Pvt Ltd
Head Quarters : Gurgaon
Industry : online booking
Service/Product : Hotels booking, Flight Tickets Booking
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Website : www.goibibo.com
IBIBO 24×7 Support & Help Line Number
Call support for booking related queries –
Calling Within India: 1-860-2-585858/1800-208-1060
Calling From Abroad: +91-9213025552
Related : Neemrana Hotels Delhi Customer Queries Email ID : www.customercare.gen.in/901.html
Cancellation Policy
** It’s easy to cancel or change your booking online from Goibibo Website or Mobile app.
** Go to Goibibo.com >(Top right side visit to 24×7 Express care) on mobile app visit to my Booking section.
** Enter your mobile number used while booking or Booking ID starting with HTL.
** Review cancellation charges and refund amount
** View your hotel booking details and check for cancellation policy under hyperlink Click on “Cancel my Booking” TAB
** Movement you click on cancel tab, verification code OTP (One time password) will be send on your registered mobile, Enter that verification code and proceed further
** On next page You have option to get refund to your bank account or Gocash ( You get refund instantly, as non-promotional GOCASH which is available for you to use for your next booking with Goibibo.com) for any product (BUS,FLIGHT,PACKAGE & HOTELS)
** Once booking is successfully cancelled online you will be intimated via auto generated email & SMS
** Cancellation charges will apply to amount displayed amount “Before discount”
** We do not allow partial cancellation online. Contact customer support team for assistance.
Note :
** Before proceeding cancellation you’re requested to check Hotel cancellation policy in the voucher which was sent to you at the time of booking.
** Non-refundable rooms and other special deals may have a different cancellation policy.
** You can view Hotel cancellation policy on the confirmation email
** The Cancellation Policies of the Hotels are dynamic and may change from time to time.
** The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest.
** The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
** Booking done under offers are not refundable.
FAQ
Where can I check my refund status?
You can check the status of your refunds in ‘My Bookings’ section of goibibo.com. and Goibibo mobile apps (Android, IOS and Windows).The ‘Status’ column will tell you if the refund has been processed.
Can I make part payments?
** Goibibo Partial Payment facility enables you to book a confirmed International ticket by paying just a percentage of the total amount at the time of booking the ticket.
** You can pay the balance amount at a later date that is more convenient for you.
** This option is available only few sectors.
** If you choose to make a Partial Payment for your ticket, we will confirm your ticket.
** However the ticket will only be sent to you after we receive the full payment for the booking.
** The Partial Amount paid should be at least 25% of the Total Fare.
** The Due Date for paying the balance amount will be displayed on the booking page at the time of paying the advance.
** A refund of the partial paid amount lessening the cancellation charges of Goibibo and Airlines is granted on cancellation of tickets before due date of balance payment.
** You can call our Customer Support to make the balance payment by Credit Card.
How can I cancel my ticket online?
** Go to our 24X7 page and enter your Booking ID/ PNR no. or the phone number you used while booking ticket.
** The system will retrieve your ticket. Click on “Cancel” button to cancel your ticket.
** Keep your phone nearby as the OTP is generated on the number you used for the booking
Why should I download the app?
By downloading the app, you can get additional discounts and exclusive deals on mobile, along with high quality personalized experience across all supported platforms.You can also make bookings instantly anytime, anywhere.
What platforms are supported?
iOS, Android and Window Phone.
IBIBO WEB PVT LTD
Transaction amount debited but not credited in customer account
Name of Complainant ARINDAM BHADRA
Date of Complaint 11-03-2022
Name(s) of companies complained against IBIBO WEB PVT LTD
Category of complaint Internet Services
I had done a online payment on date 08.03.2022 of amount 2065/- through Union bank of India net banking . i have done this payment to IBIBO WEB PVT LTD At that time transaction is successful but money didnot credited in IBIBO WEB BOOKING HOTEL RAJ RESIDANCY.
Respected Sir / Madam,
I was booking a flight ticket on your web site goibibo dated 19 Nov 2021 at 10:05Am from Surat to Bhubaneswar , At the time applicable amount deducted my account @ 3284.00 rupees ,but the flight ticket is not booked . So , please refund this amount as soon as possible .
Payment done through internet banking vide refer ID : IGAMLJERI7 on 19Nov21. and payment through gateway IBIBO WEB PVT LTD.
This is for your kind information and immediate action please.
Thanks & Regard,
Mohan Murari jena
On 15th October 2021, I paid 26000 rs at Asus Laptop store, Marathahalli, Bangalore, Karnataka using net banking of Federal Bank. Amount 26000 rs has been deducted from my federal bank account and credited to IBIBO WEB PVT LTD but not credited to Asus laptop store. Regarding this I have complained to National Consumer Helpline ( NCH ). Complaint Docket number is 3031382.
I request you kindly refund my amount as soon as possible.
Details are given below:
Transaction I’d is S87338992
Federal bank account number is 999801126XXXXX
IFSC : FDRL000XXXX
Branch : Gandhi nagar, Bangalore
Uday Kumar Singh
Federal bank account holder
I HAVE BOOKED BAMBOOHUT ROOM IN TOPSLIP AS ON 11.10.2021 THROUGH MY FEDERALBANK S.B A.C FOR DATED 17.10.21 12PM TO 18.10.21 10AM FOR ONE DAY FOR RS 4009/ AMOUNT HAS BEEN DEBITED IN MY ACCOUNT BUT ROOM NOT BOOKED AND I VERRIFIED IN TOPSLIP OFFICE AND I REGISTER COMPLAIN THROUGH MY FEDERALBANK COMPLAIN NO 2021-110194 2046-N STILL NOW AMOUNT NOT RECEIVED .SO KINDLY REFUND RS4009 TO MY SB ACCOUNT KINDLY DO NEED FULL.
TRANSACTION DETAILS FN/SHP/14102089494/14102089494/IBIBOWEB
I am writing you on hehalf of HOLIDAY INN RESORT GOA. We noticed that one of our payment got wrongly paid Rs. 30341.00 to IBIBO WEB PVT LTD. In this connection pleae provide me contact details of your concerned person including his email ID and mobile number.
15/04/2021 ePAY/To:IBIBO WEB S80422197
PVT
LTD/514616259/C4
– 4,337.00
union Bank of India debited amount but chennai corporation saying said amount not yet received . So IBIBO may cheated
I Shri. Cilius Shadap, I have made my online application fees through IGNOU but the amount is debited from my Union Bank Of India account ( Transaction ID.is S26912670 Dated 28.06.2021) and received by Ibibo Web Pvt Ltd. ,but it is not credited to the beneficiary – IGNOU application, my application still pending on my paid Fees. Please check and either credit to the beneficiary or refund to my account immediately.
Date 21.07021 rs 17853.00 transfer to 45992291XXXXX INB IBIBO Group Private LTD – 1102204233XXXXXX OMKK
17853 rupees has been deducted from my account ticket has not been sent to my email
Payment was made through payment gateway in which the payment was deducted from the account but the Chhattisgarh Labor Board is telling the payment failed.
General transaction details
Sender’s Account number:510101004XXXXXX Initiator Account:AKANSHA COMPUTER CHOICE C
ENTRE
Beneficiary Account number:5989022XXXXXXXX Beneficiary Nickname:IBIBO WEB PVT LTD
Amount:INR 21,599.00
Transaction Date (dd/MM/yyyy):30/06/2021
Remarks:GAYATRI TIWARI
Reference ID:520312947
UTR Number:S56222309 Transaction Type:Shopping Mall Payment
Transaction Status:Success
Amount & Frequency Details
Validity Indicator:Next Valid Date
Total Amount:INR 21,599.00Total Charge Amount:INR 0.00
Transaction Currency:INRTentative Credit Date30/06/2021
When making fee payment of RS 20000 to bajaj alliance general insurance company ltd through their payment link, the amount is debited from my Union Bank Of India account ( Transaction I . D.519934589 Dated 25.06.2021) and received by Ibibo Web Pvt Ltd. ,but it is not credited to the beneficiary – bajaj alliance general insurance company ltd. Please check and either credit to the beneficiary or refund to my account immediately.
I’M BOOKING FLIGHT TICKET FROM GORAKHPUR TO CHENNAI THROUGH MAKEMYTRIP WEBSITE. PAYMENT IS DONE – RS.77949/- TO IBIBO WEB PVT LTD HAS BEEN COMPLETED SUCCESSFULLY WITH REFERENCE ID 519887853. AMOUNT DEDUCTED BUT TICKET NOT SHOWN
payment made to IEM Delhi thgro epaynto ibibo web pvt ltd 519370638/paym dtd 18.6021 Rs. 1011.80. party confirmed payment failed. till date no refund. pls help.
S86783891 TRANSTION ID
ON DATE 08.04.2021 AMOUNT 500.00 DEBIT IN MY UNION BANK OF INDIA ACCOUNT , BUT NO CREDIT IN MOBILE PREPAID BILL PIAD
PLEASE REFUND MY ACCOUNT NO 5105020100XXXXX
My name us Mehul Rathore.
I was paying my cousin sister fee to Medicap’s international school through net banking from union bank of India . but the amount deducted from my account and transection has failed. still I did not get money back in my account from the last two month. can anyone help me with this because I have made the complaint to everywhere the total amount was 28,800 so kindly help me with this.
My self MALHAR BEHERA Beg. Rs 15310.00/- debited from my union bank of india account during the time of paying foreclosure of my personal loan in bajaj finance.. Transaction failed and amount credited to IBIBO Web Pvt. Ltd dated on 09.04.2021.
Pls help me i have to foreclosure of my personal loan.
My self satish gupta Beg. Rs 42411.80/- debited from my union bank of india account during the time of paying college fess. Transaction failed and amount credited to IBIBO Web Pvt. Ltd dated on 24.3.2021.
I have informed to bank and they said the payment will back whan Ibibo Group Pvt Ltd
will give you automatically pls help me i have to pay my college fee
did you get the money back
Deduct payment tickets cancel
My self Kutubuddin Beg. Rs 168775.56/- debited from my union bank of india account during the time of personal loan foreclosure through Bajaj Finance Experia portal. Transaction failed and amount credited to IBIBO Web Pvt. Ltd dated on 5.2.2021.
I have informed to Police Cyber Cell Rajasathan and placed FIR Rajasthan police. Block my debit card. I could not get my payment. Police enquired about IBIBO Web Pvt. Ltd.
Hi,
Did you receive amount back? I too had same problem for bajaj finance foreclosure payment done on 8th March. Amount credited to IBIBO and transaction got failed in Bajaj site.
My name is Shirish A. Jadhav I have booked round trip of Mumbai – Delhi -Shrinagar on 27 May 2020 bearing PNR No. CFCWXR Flight No. G82508 by Go Air
And Shrinagar -Delhi -Bombay on 1st June 2020 bearing Prn No. DGUQPP Flight No. 6E-2124 by Indigo both Flight are cancelled due COVID till the date I have not received any refund.
My Flight fro Newark on 4 th April 2020 with PNR JC1Y4 was cancelled. I am unbale to get my refund till date. Sent so many emails, with your automated response for going thru app. Which do not come and application gets hanged. I am now helpless and forced to file complaint to Grahak Panchayat in this regards.
My flight was cancelled due to Covid situation and refund was initiated by Indigo however IBIBO did not pay me. You guys are not even responding to any calls. Ridiculous.
GOIBIBO debited Rs 1014 from my card without Ny reason.They are fraud.They debited on 25th october 2020
Payment cutting but ticket is not booking. How can get money. Plzz inform me immediately sir
amound cut in my account but ticket not confirm so what to do and a i am try to contact your customer service your all number is non contactable,
please help me
Dear Team,
This is very unfortunate that after struggling so much since yesterday I couldn’t connect with any of the helpline or customer care number of GoIBIBO. This is so strange.
I was booking flight tickets On 6th let evening and while making the payment the money got deducted through UPI but I never reciebed booking confirmation from your end. The amount paid to GOIBIBO is INR 15039. The money has been debited from account on 6th October and my bank has confirmed that the amount is credited to the beneficiary.
This is so bad service from end that no helpline number or email addresses mentioned to complaint and one travel AT goibibo.com is of no use. Please help
The would request you to process my refund as soon as possible. I am attaching the transaction details for your ready reference.
why no one sport from goibibo plz how can i refund my money PNR/Booking Ref .CHJCKM
Dear IBIBO team,
I have paid the AIRTEL DTH bill of Rs. 710/- through AIRTEL APP app on 21/09/2020, with the help of my FEDERAL bank net banking but app says failure of payment whether my amount is debited from account, i think its stuck on the gateway, so please process the refund to my account.
REFERENCE No.: 67448217
TRANSACTION TYPE: SHOPPING MALL PAYMENT
Plz find attachment for your reference.
Payment Cuting but ticket not booking
NodalOfficer
8:49 PM (24 minutes ago)
to me
Dear Sir,
PNR : HFBVVN ; DDDE6A
Greetings from SpiceJet!
This is with reference to your concern regarding the refund.
Please be informed that your request has been processed for both the above mentioned PNR, dated 18th July 2020. Kindly check the credit status with your Travel Agent (Ibibo Web PVT LTD) using your Booking Id/PNR Number.
Team
Please let me know by when my money will be refunded as per above Spicejet has released my payment to you.
Ganesh Prabhu
Payu Ibibo Web Pvt Ltd Money Deducted From My Account — need refund from payu ibibo web pvt ltd
This is to bring to your kind attention that, I have recently cancelled Order No. 4437-S1620615, 4437-S1526569, 4437-S1165515 from BUSINESSBUDIE ONLINE STORE. I have already made the payment in advance through PayU Payment Gateway Beneficiary Name : Ibibo Web Pvt Ltd.
But Till date NO REFUND has been received.
The same has been informed to Payu and Sh. Peeyush Gupta Founder & CEO of Business Buddie and PayU but no result found till date.
I hope i will get back my money through this complaint.
Payment Summary :
Sender’s Account number: 588602010004725
Beneficiary Account number: 598902230180000
Beneficiary Nickname: IBIBO WEB PVT LTD
Amount INR 3, 134.58
Reference ID: 116686995
UTR Number: 20200113020519
Transaction Date (dd/MM/yyyy): 13-01-2020
Transaction Status: Success
Transaction Type: Shopping Mall Payment
Booking Id: GOMUPKGINTa719f27564
With due respect to the subject and below communication with the GOIBIBO team, I would like to bring in your kind notice the followings:
1. Reference to attached Air ticket copy-On the 3rd September, 2018 due to technical issues and delay of the domestic flight I was not able to catch my connecting International Flight.
2. I was forced to board the domestic flight and was assured that GOIBIBO shall coordinate and provide an alternative solution for my connecting flight MUM_KWI, but unfortunately, nothing was arranged and I was left alone to suffer at Mumbai Airport.
3. I was continuously on phone calling and talking to several team people { as listed in below email } requesting to each to provide an alternative optional flight and if there is any additional charges are applied, I am ready to cooperate as well, but my request was not considered and left alone at Mumbai Airport to suffer.
4. With No option left after 6 hours, I had to buy another air ticket for jet airways with a very High price of IRS 38,000/- only for Mumbai to Kuwait.
5. During all this process, I had approached concerned authorities in Emirates, Spice Jet, and Airport counter and nobody was able to help me and advise that my travel agent –GOIBIBO is the authorized body to do the changes and amendment to the booking.
Just to let you know that I am continuously sending emails and calling international to reach the concerned person Mr. Jitendra Sharma, Mr. Gaurav – RSM 6449/RSM 7040/RSM 6979 to finalize the subject but unfortunately I am very much disappointed by GOIBIBO unprofessional and irresponsible behavior as your team is not accepting my call and excusing themselves by saying that they will call me back within next hour, which did NOT happen till date.
I would appreciate if you and your good office could look into this subject and take appropriate action. Looking forward to your prompt response.