Azure Online Venture Delhi Customer Toll Free Number : roomstory.com

Company : Azure Online Venture Pvt. Ltd.
Head Quarters : Delhi
Industry : Furniture
Service/Product : Bed & Bath, Decor & Furnishing, Kitchen & Dinning

Website : roomstory [dot] com

Customer Toll Free Number :

** If you have any questions or comments please feel free to email us at support AT roomstory.com.
** You could also reach us at 011 40564182 from Monday to Saturday between 10am and 6pm.

Related : Wood Flicker Delhi Customer Care Number : www.customercare.gen.in/3938.html

For inquiries by mail, contact us at:
Azure Online Venture Pvt. Ltd.
Attn: RoomStory.com
18 Community Center
Yusuf Sarai
New Delhi, 110049

Ordering And Shipping Policy :
** We will ship your order using the fastest, safest, and most reliable method possible, to provide you with the best delivery experience.
** We have tied up with reputed courier companies, such as Blue Dart and DTDC, to ensure safe and timely delivery of your products.
** Roomstory.com provides free delivery on all items if your total order amount is Rs. 500 or more (inclusive of taxes).
** Else, a delivery charge of Rs. 100 is charged on your order.

Delivery Time frames :
Standard products :
** For standard items, you will receive you order within 5-10 days from date of order, depending on the location of the delivery.
** These products will be shipped via air courier.

Heavy Products :
** For heavy items, you will receive your order within 7-12 days from the date of order, depending on the location of the delivery.
** These products will be shipped via surface shipping.

Items can be returned if :
A) The product is damaged, defective or has any other problem
** In such a case, we will replace the product for you free of cost.
** You need to only inform us within 48 hours of receiving the product, and we will schedule a pick up, and replace the product as soon as possible.
** In order to successfully complete this process and get your replacement product, you will need to get in touch with Customer Care and follow the terms and conditions mentioned below.
** In case the product is out of stock or is irreplaceable, we will offer you store credit or refund depending on the product.

B) You are not satisfied with product
** If for some reason you are not satisfied with your purchase, we will gladly accept your return as long as it meets the terms and conditions.
** To avail this policy, please contact our Customer Care within 7 working days of receiving the product and follow the terms and conditions to receive your store credit/refund.
** While we are happy to provide our services and initiate the pick-up, we request that the shipping costs for the return be borne by the customer.
** You can either use our pre-approved couriers to dispatch the shipment yourself or you can ask us to initiate the pickup in which case, the shipping costs will be deducted from your refund.

C) Order cancellation
** For orders that are cancelled before they have left our warehouse, we will issue a full refund.
** However if it is already in transit, we cannot issue a cancellation.

Items cannot be returned if :
A) They are custom made
B) They are furniture, carpets, or rugs
C) They were purchased during a Flash Sale

Refund Policy :
Credit / Debit Cards :
** From the time your return is approved by our Quality Assurance team as per policy, your refund would be processed and credited to your account (store credit or refund) within 7 working days.

Net-banking :
** A check will be mailed to you within 15 days from the date of approval of the refund at the address provided in your account.

Cash on Delivery :
** A check will be mailed to you within 15 days from the date of approval of the refund at the address provided in your account.

Customer Care :
** You can call our Customer Care number +011 40564182 to inform us about the issues you have faced and place a return/replacement request.