Apollo Pharmacy Mumbai Customer Care Toll Free Number : apollopharmacy.in

Company : Apollo Pharmacy
Head Quarters : Mumbai
Industry : Online Pharmacy
Service/Product : Orthopedic, Protein & Supplements, Ayurveda & Herbs, Diabetes, Health Devices ,etc

Website : www.apollopharmacy.in

Customer Care Toll Free Number :

Toll No: 1860 500 0101
** We at Apollo Pharmacy continuously work towards providing best of our services through its ever increasing network of Apollo Pharmacies and customer care services.

Related : Merck Mumbai Customer Contact Address : www.customercare.gen.in/1645.html

** You can contact our Customer Care No for all your orders, ATM/CC/Healing Card queries (Apollo Pharmacy Loyalty Card) and general enquiries
** For Enquiries & Feedback please mail to customerservice AT apollopharmacy.org

Business Queries :
** To introduce your products/merchandise/Institutional sales, any other business tie-ups through Apollo Pharmacy please mail to Sales AT apollopharmacy.org

Shipping Policy :
How much are the delivery charges?
** Apollo Pharmacy provides free delivery on all items if your total order amount is Rs. 600/- or more. Rs. 55/- is charge as delivery charges if the order value is less than Rs 600.
** For Kerala & MP, delivery charges are applicable as per actual.

What is the estimated delivery time?
** Order confirmation happens for online payments once payment authorization and verification is obtained.
** For COD, order is confirmed once our customer service representative verifies your order and shipping address.
** For other Offline payments, order confirmation happens once the payment is cleared.
** We will inform you once the order is confirmed and when the items are shipped with an update on the approximate delivery time.

For Metros :
** For all in stock items the delivery is within 3 to 8 business days of the order being confirmed.

For Non Metros :
** All products will reach you within a time span of 3 to 12 days. For certain remote geographies the time for deliveries may exceed 12 days.
** We make our best efforts to ship each item in your order within 3 working days of the order.
** However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers.

** In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same.
** In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.

Do you deliver internationally?
** International delivery is not available currently. You can order items from anywhere in the world, but the shipping address has to be in India.

Cancellations by the Customer :
** In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount.
** The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.
** The customer agrees not to dispute the decision made by Apollopharmacy.in and accept Apollopharmacy.in’s decision regarding the cancellation.

Cancellation :
** An order cannot be cancelled once the payment is complete.
** Only exception will be inventory mismatch at our end.
** If you end up buying a product that is out of stock we will cancel and refund complete payment.
** Return of payment will take 7 working days once we receive the bank account details from the buyer.

Return Policy :
** We replace the product only if it is damaged during shipping.
** It is subject to the recipient mailing us the photo within 8 hours of delivery.
** In case the same product is not available for shipment we mail a “Credit Note” and you can redeem it against any of our products.
** Credit note does not have any expiry.

Exchange :
** There is no exchange policy. A creation once sold will not be exchanged.

Refund Policy :
** Payment will be refunded in case there is an inventory mismatch from our side .
** In no other condition there will be refund. Refund will be to same debit/credit card/account ( payment method) from which original payment was made.
** Time duration for refund is 7 working days.

Medicine Delivery Policy :
Important Instructions:
1. Valid prescription from a Doctor is mandatory for all medicine orders
2. Kindly display the original prescription at the time of picking up medicines
3. We will not be able to process the orders without a valid prescription
4. Please show prescription at the time of delivery

Note :
1. You are required to send a scan copy of valid prescription from an authorized Doctor which is mandatory
2. No medicine will be delivered without medicine Min order amount Rs. 200 for free home delivery
3. Payment method only COD (Cash on Delivery) is available
4. For all in stock items the delivery time is within 24 to 48 hours of order being confirmed subject to availability of Apollo Pharmacy store near the delivery address.