Esjay International Mumbai Customer Care Phone/Email Address : chemistryindia.com

Company : Esjay International Pvt. Ltd
Head Quarters : Mumbai
Industry : Online Shopping
Service/Product : Men Women Collection,Shoes, Bags,Home Decors,etc

Website : www.chemistryindia.com

Customer Care Phone/Email Address :

Tel: +91 22 4032 9300
Fax: +91 22 2493 2627
Information: ecommerce AT chemistryindia.com
Careers: careers AT chemistryindia.com

Related : Provogue India Mumbai Customer Service Contact Number : www.customercare.gen.in/2308.html

Contact Address :
Esjay International Pvt. Ltd
48-A, Laxmi Industrial Estate,
Shankar Rao Naram Path,
Lower Parel,
Mumbai – 400013,
India

Shipping Policy :
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. -never a PO Box) or to the CHEMISTRY store of your choice within India

Can the delivery country be different from India?
No, at present we deliver shipments only in India. Coming Soon…… International Shipments

How long will my order take to arrive?
Shipping within India will take approximately 7-10 working days depending on what state and/or territory you live in.The tracking number will be sent to you on your registered email id .

How much do I pay for delivery service?
For all domestic purchases of INR 2500 or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 100 will be applicable to all orders under INR 2500.

What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number(with a link to the courier’s web page).

What is the store delivery process?
If you have chosen store delivery, we will send you an email when your order has arrived (you will have 15 days to collect it). It is necessary to show the order number and the Identification Document of the person who collects the parcel.

Return Policy :
** We will accept returns/exchanges (excluding final sale items/promotional items which cannot be exchanged or return) which are unworn, unwashed and with all tags attached (and not damaged) along with the corresponding receipt.
** Where provided belts and additional add-on should be included with your return.
** Shoes will be accepted if returned in their original, undamaged designer shoebox.
** Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles will not be accepted.
** Return or Exchanges of Swim wear and Accessories shall not be accepted unless there is a manufacturing defect and subject to return policy condition being met.
** Item(s) returned without an RA and without the completed return/exchange claim form cannot be accepted and will be returned to you at your expense.
** We cannot make any exceptions and any requests falling outside of the 7 day’s time frame outlined below will not be accepted.

How To Complete Your Return OR Exchange?
** Request an RA (Return/Exchange Authorization) number within 7 days of delivery.
** You can email your request to ecommerce AT chemistryindia.com and we will send your RA once your return/exchange request has been authorized.
** On the return/exchange form (which is enclosed with all orders), check off the item(s) being returned/exchanged and fill in the corresponding RA number(s).
** Enclose this form with your return/exchange item(s) and write the RA number(s) on the outside of the package.
** Please return the item(s) within 14 days from the date your RA was issued.
** Please ship your return package via same courier company.
** Please email the tracking number to returns AT chemistryindia.com .

Seal your package and return to the address below:
Chemistry
Esjay International Pvt.Ltd
48A, Laxmi Industrial Estate,
S.N.Path, Lower Parel,
Mumbai – 400 013
Phone: 022-40329300

** In case of exchange/ replacement of the product will be shipped upon availability.
** We will email the replacement item tracking number when your exchange has shipped.
** An additional shipping fee will be charged to the credit card that was used for your original purchase.
** We will process a store credit / credit voucher for the item in question in the event the replacement item is sold out.