Mehrangarh Museum Shop Jodhpur Customer Queries Address : mehrangarhmuseumshop.com

Company : Mehrangarh Museum Shop
Head Quarters : Jodhpur
Industry : Online Shopping
Service/Product : Paper / Books,Souvenirs / Home,Women,Men,T-Shirts & Caps,Children,Ornaments

Website : www.mehrangarhmuseumshop.com

Customer Queries Address :

** For problems, queries or information regarding the Museum Shop or orders, please contact us by e-mail at: info AT mehrangarhmuseumshop.com

Related : Zari Silks Jaipur Customer Showroom Address : www.customercare.gen.in/1831.html

By post :
Mehrangarh Museum Shop
Mehrangarh Fort Jodhpur
Rajasthan – 342002 India

Online Registration :
** To register online, the website visitor/customer should follow the following steps.
** Once on the website ‘Shop’ page, click on ‘Login’ on the top right corner.
** This will lead you to the page where you may enter your details against the fields provided under ‘New Online Customer’ and click on ‘Register’.

At this level, you will be required to fill in details on the following:
** Your contact information
** Password (you need to create a password for future logins)
** Your billing address
** Delivery address
** Please note that billing address has to be same as the payment card address.
** You may enter a second address for delivery, if the order is not to be delivered to your billing address.

** The password that is created at this level will be used for logging in for any future orders.
** Click on ‘Register’ after filling in all the details and checking the same.
** This will successfully complete your online registration at our website.
** Please note that all the information shared by the customer as part of the online registration process is bound by the terms & conditions and privacy policy of the website.
** Website visitors and customers are also required to read through the refund and cancellation policy.

Conditions for Return :
** Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner.
** Please contact us within 48 hours if the product or packaging is damaged or if you have received any item not ordered.
** Contact your local FedEx office and arrange for the package to be collected and returned to us.
** In most cases, FedEx will bill us directly for the return shipping.

** In case your local FedEx office requires prior payment, please make the payment, advise us accordingly, and we will reimburse you for the charge.
** Products/Items should be UNUSED & Products should be returned in their original packaging along with the original price tags, labels and invoices.
** Products damaged while being used do not qualify for a refund or replacement.
** In case we are unable to replace the damaged / defective product, we will refund your amount within one month.

Refunds :
** We will process a refund for goods received in damaged/defective condition after they are returned to us.
Refund will be processed based on the mode of payment of the order:
** Refunds will be processed so as to reach the customer (if by cheque) or a credit to the credit card account within one month from the date of receipt of returned product.
** Orders paid by net banking accounts will be credited back to bank account.
** For all other modes of payment, we will send a refund cheque.
** The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order and the cheque to be delivered to your billing address.

Cancellation Policy :
** Cancellations will be considered only if the request is made within 24 hours of placing an order.
** However, cancellation requests cannot be entertained if payment has been processed and the order shipped.
** In case of receipt of damaged or defective items, please report the same to us via email (info AT mehrangarhmuseumshop.com) within 24 hours of receipt of the products.
** In case you feel that the product received is not as shown on the site, please bring it to our notice via email within 24 hours of receiving the product.
** The Customer Service Team will look into your complaint immediately and authorize appropriate action.