PuneXpress Pune Customer Care Email Address

Company : PuneXpress
Head Quarters : Pune
Industry : Online Grocery /Provision Store
Service/Product : Grocery,Cosmetics,Household Supplies,Fruits & Vegetables,Snacks & etc

Website : www.punexpress.com

Customer Care Email Address :

** Customer service matters a lot for us and in fact it will increase our efficiency for Customer satisfaction.

Related : MeraKisan Pune Customer Contact Number : www.customercare.gen.in/4060.html

** Please feel free to Contact Us and give your valuable feedback. Now shop online for your groceries in Pune.

For Queries:
Corporate Sales: sales AT punexpress.com
Careers: careers AT punexpress.com
Customer Service: cs AT punexpress.com
Suggest a Product: suggest AT punexpress.com
For any other Queries Email Us : cs AT punexpress.com

Shipping Policy :
** We are committing to deliver your order accurately as ordered, in good condition, and always on time as mentioned in our website.
** We offer FREE Shipping to all orders above Rs 500 on all days, did we mention 365 Days.
** We charge Rs 50 flat as delivery charges if the order is below Rs 500
** We will do our best efforts to deliver each item in your order within 24 hours of the order.
** However in some cases, we might take a longer time to deliver the order as we may have to procure it from our suppliers.
** We ensure that your order reaches you at the earliest and in decent condition.

** However, If you believe that the products is not in decent condition, or if the packaging is tinkered with or scratchedbefore accepting delivery of the goods, please rejectthe delivery of the package, Please mention your order number for reference.

** We shall make our best efforts to ensure that a replacement delivery is made to you in next 12 hours.
** Once your Order is placed, Customer Service will call you for an Order Confirmation and will ask for the best timings for Delivery in the mentioned Delivery time slot.
** You will receive an Email and recieve a call from our service when the Order is about to be dispatched from our Facility.
** You will get a delivery SMS/Email once you have received your Order.

Delivery Time Slots:
** We deliver in the following 2 slots.
** 1st Delivery slot – 10.00 AM to 1.00 PM.
** 2nd Delivery slot –5.00 PM to 9.00 PM.
** Please be informed that timings given above are the timings when the order gets dispatched from our facility.
** Now shop online for your groceries in Pune.

Return Policy :
** Products can only be exchanged if the Products returned are deemed by Punexpress to be faulty.
** All Products should be unworn and unused and should be returned with the complete original packaging
** Products damaged while being used do not qualify for a refund or replacement.
** In case we are unable to replace the damaged / defective product, we will refund your amount.
** In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
** Exchange or return will be done at delivery place only.

** We will refund the money the way the payment was made. If the payment was by Credit Card or Debit Card, we will refund your money in the Credit Card or Debit account. If the payment mode was COD (Cash on Delivery), we will send you the cash on the delivery address.

** The refund process will be initiated once we have received the product(s). Typically refunds are processed on the next day, but in case of payments by Credit card or Debit it may take a few extra days for the bank to process your refund.

** Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.
** We have one week return period starting from the purchase date.
** Now shop online for your groceries in Pune.