The Yellow Door Store Gurgaon Customer Care Support Number : theyellowdoorstore.com

Company : The Yellow Door Store
Head Quarters : Gurgaon
Industry : Furniture
Service/Product : Bed Room, Living Room, Dining Room,etc

Website : www.theyellowdoorstore.com

Customer Care Support Number :

Customer Care, Corporate Sales and Bulk Orders :
Phone number: +91 9650706815(10 AM – 7 PM)
Email: customercare AT theyellowdoorstore.com

Returns and Shipment :
Phone number: +91 9212555804 (10 AM – 7 PM)
Email: contact AT theyellowdoorstore.com

Product/Merchandising inquiries :
Phone number: +91 9899187873 (10 AM – 7 PM)
Email: kusha AT theyellowdoorstore.com

Marketing, Brand, PR and Media inquiries :
Phone number: +91 9650706815 (10 AM – 7 PM)
Email: mansi AT theyellowdoorstore.com

Careers : careers AT theyellowdoorstore.com

Corporate Office :
The Yellow Door Store
C 3/9, DLF Phase 1
Gurgaon- 122002
Landline – 0124 4141265

Registered Office :
The Yellow Door Enterprises Pvt Ltd
A 20/4, DLF Phase 1
Gurgaon- 122002
Landline – 0124 4141265

Shipping Information :
** Our shipping and processing charges are intended to cover processing of your order, handling and packing the products you purchase and delivering them to you.
** Most domestic purchases are shipped to arrive within 7-10 working days of receipt of the order.
** International orders take typically 15 to 20 working days.
** If there is a delay, we will notify you by email. Some items may take longer, and items ordered together may not arrive in the same box.
** Some heavy or oversized items cannot be shipped internationally.
** Some destinations may take a while to reach.
** In such cases we shall notify you about the same by email.

Domestic Shipping :
** We are currently offering free shipping on all orders above Rs 1000 across India. (Except Furniture)

International Shipping :
** We now offer the shipment of merchandise across the world.
** To avail discount on international shipping, please e-mail us at customercare AT theyellowdoorstore.com with your complete address and we will get back to you with the best shipping rates.
** Gift Wrapping comes at a Nominal charge of Rs 50 for all our Products.
** Please make a mention under “Add Gift Wrap” when you Check-Out.

Same Day Deliveries & In-Store Pickups :
** Incase you require delivery within Gurgaon (India), we will have the product delivered to you the same day.
** Alternately, we offer in-store pickups from our store in DLF Phase I, Gurgaon.

Free Shipping & Returns :
** The Yellow Door provides free domestic shipping on all orders above Rs 1000 except for items under the furniture category.
** For orders less than Rs 1000, we levy a charge of Rs 99 for domestic shipping.
** For international shipping rate please send an email at customercare AT theyellowdoorstore.com

Returns :
** At The Yellow door, we take great pride in the quality and craftsmanship of our products.
** Attention to design, materials and construction is our priority.
** Prior to shipment, we carefully inspect your order and ensure that it passes our quality check.
** Upon receipt, please inspect your purchase and notify us of any damage.
** We will make arrangements for a prompt replacement. We do not accept returns on items damaged through normal wear and tear.
** There is no return available on all the products reflected under the Furniture category.
** If you are not satisfied with your product you can e-mail us within 3 days of purchase.
** You can return merchandise through the courier (at your cost) and take a refund.
** However the courier cost will not be re-funded.
** For further details on our procedures for returning items you can drop us a mail at contact AT theyellowdoorstore.com or contact us on the phone- Mon to Sat, 10:00 am – 7:00 pm (IST) at 09650706815.
** There will no returns on Bulk items or on discounted items.
** For more details, please mail customercare AT theyellowdoorstore.com

Cancellation :
** For Furniture/Wallpapers – Cancellations are not permitted once the order is placed.
** In case of any exception, please speak to our customer care and they will assist you in the best possible way.
** No refund will be made in case of cancellations for Part Payment orders that contain products from Furniture/Lighting /Mattress categories;
** the advance amount will be forfeited as cancellation charges.

For Others :
** Cancellations on categories (other than furniture) are possible only until the pre-shipping stage;
** please contact our customer care team to assist you for the same.