American Express Company Chennai Customer Toll Free Number : americanexpress.com

Company : American Express Company
Head Quarters : Chennai
Industry : Finance
Service/Product : Loans, Insurance,etc

Website : www.americanexpress.com

Customer Toll Free Number :

Call Us : 1800 419 1414 (Toll Free) or 0124 280 1414 (Landline)

Related : Bob cards Mumbai Customer Toll Free Numbers : www.customercare.gen.in/392.html

Here’s how to reach us :
** If you have a question or a servicing need the answer is usually on our website.
** If you can’t find the answer you need, simply call our Merchant Services at 1800 419 1414 (Toll Free) or 0124 280 1414 (Landline) from Monday to Saturday (10am to 9pm).
** If there’s an issue with your terminal or for any other technical assistance that you require,
** please contact our EDC helpdesk at 1800 419 1414 (Toll Free) or 0124 280 1414 from Monday to Saturday (10am to 9pm IST ).
** For queries regarding transaction authorisation, please call 1800 419 5960 (Toll Free) or 0124 280 1010 (Landline).
** The authorisation help desk is there to help you 24/7.

General Queries :
Q. I am already an American Express Merchant. How do I find my Merchant number?
A. Your Merchant number can be found on the top left hand side of your statement. It is a ten-digit number, beginning with the digits 982 (Indian Merchants only). Alternatively, it reflects on the charge slip that comes out of your EDC machine (MID-982xxxxxxx).

Q. How quickly am I paid for my American Express transactions?
A. We pay as per the agreed payment plan with you, from the date we receive the charges.

Q. Why do you pay the net amount?
A. Net payments means we simply pay for the American Express charges, less the amount of the Merchant fee. We find this is a simpler & easier way of doing business, which means we are not regularly deducting fees from your bank account. We provide online or paper based reporting, which makes reconciliation and reporting easy for your business.

Q. What is My Merchant Account/OMS?
A. My Merchant Account/OMS enables you to manage your account via the Internet. Once enrolled, you can view your statement quickly and securely, 24/7.

Q. Why should I manage my account online?
A. It’s quicker and easier to manage your American Express Merchant account online. In short, it saves you time. You will be able to manage your account, have access to your financial data, as well as the ability to download it.

Q. Can my employees have a different username and password for my account(s)?
A. Yes. You can have more than one User ID and password for your account, so every employee using My Merchant Account/OMS can have separate access to the same account.

Q. How far back does my online statement go?
A. My Merchant Account/OMS contains the last 13 months activity on your account. You can view and download 35 days of data at a time. You also have the option to print and file your statements.

Q. Can I export my financial data for further analysis?
A. Yes. You can export your statement details into spreadsheet applications like Microsoft® Excel.