Dot Com Faridabad Customer Care Email ID : babyhugz.com

Company : Babyhugz Dot Com Pvt.Ltd
Head Quarters : Faridabad
Industry : Online Shopping
Service / Product : Kids Apperals, bath & skin, Etc…
Website : www.babyhugz.com

Customer Service : info AT babyhugz.com

Return Policy : Replacement/ Refund/Cancellation Policy
** We have a convenient return policy of 15 days for apparels and footwear.
** If you are not satisfied with the product size, fitting or other features you can send it back to us within 15 days (apparels and footwear) from the date when you receive the product and request for a replacement or refund of the same.

How the return process works :
It is a 2 step simple process
Step 1 : Send back the product through courier. While returning please place the product in a tamper proof bag and use a good courier service to ensure that the product is not damaged during transit.
Step 2 : Reply with invoice details to info AT babyhugz.com requesting a replacement or refund of the product.
** Mandatory Conditions for return policy
** The original tags should be intact.
** Please ensure proper packaging of the product while returning it.
** The product should be packed in tamper proof bag (available with all courier services).
** We will initiate the return/ refund process once we have received the product and have completed quality checks to ensure that the product is in good condition and unused.
** To ensure a speedy return process, please mention in your replacement/ refund request, the Courier Company’s name and the AWB number through which the product(s) is returned to us along with the product no. as specified on the Invoice.
** Please also provide a proof of your cost of courier. In case these details are not sent across, we will not be able to initiate the return process.
** Babyhugz.com reserves the right to reject any return request if the product package is opened or the product looks used.

Discounted product :
** In case the product is bought on discount, the refund will be of the 90% of the discounted product price or.
** You can also opt for a gift voucher which would be of the value of total discounted amount of the product.
** For customer verification the following documents would be required along with the product for a refund of COD product – photo ID proof (PAN Card, Passport), address proof and Indemnity Letter (Indemnity letter can be downloaded from babyhugz.com)

Mode of refund payment :
** The refund will be done the way the payment was made. In case of a payment through Credit Card or Net-Banking, the refund would be through Credit Card or Net-Banking account.
** In case the payment mode was “Cheque” or “COD”, the amount will be deposited in your bank account, the details of which need to be provided by you when opting for a refund.
** Our customer care executive will get in touch with you for the details.

Cancellation Policy :
** The customer is entitled to 100% refund if the order placed is cancelled before the product is shipped.
** Once the product has been shipped, the refund policy would be as mentioned above. In case of any query, please write to us at info AT babyhugz.com

Transaction Error :
** In case the payment has been deducted twice from your account, we will credit the extra amount in your account.
** This may take 14 working days.
** The minimum order accepted by us is Rs 300.

About Us :
We, at Babyhugz.com, understand that parenting is a challenging job & shopping for your little one is not an easy task. By taking that extra care to provide the best for the little ones, our endeavour is to translate online shopping from just a transaction to an experience of customer delight. A baby’s comfort is top priority for every parent, hence we make sure that we never compromise on the quality of baby products. We procure the best quality products from leading baby care brands sourced through authorised representatives only.