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Hopscotch Mumbai Customer Service Returns Address : hopscotch.in
Company : Hopscotch
Head Quarters Location :Mumbai
Industry : Shopping
Service / Product : Online Shopping
Website : www.hopscotch.in
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Hopscotch Customer Service
** There are two quick ways to get in touch with our customer care team.
Call : on +91-90221-91995 / +91-22-42988600 , Monday to Sunday (10 AM to 7 PM)
E-mail us : at wecare AT hopscotch.in
Related / Similar Service : Sony Plastics Customer Service Number
Office Address :
** Fourth Floor, DGP House
88C Old Prabha Devi Road
Mumbai – 400 025
Address for Returns
KYA Apparel LLP
Building # A/7 at Survey No 109/1
Harihar Corporation near Ganjanan Petrol Pump
Mankoli Naka, Village Dapode
Taluka Bhiwandi, Thane – 421302
Registered Address
Kekee Manzil
17, B.J.Road
Bandstand, Badra(W)
Mumbai: 400050
Additional Inquiries
Brand Inquiries:
** Feature your brand on the website! Please direct all brand inquiries via email to- brands AT hopscotch.in
Press Inquiries:
** Please direct all media inquiries via email to press AT hopscotch.in
Returns & Replacements
How do I place a return request?
To return a product, please visit hopscotch.in/my/account/orders
You can return products purchased from us within 15 days of receiving the product, except for our non-returnable items.
** Tap the ‘Return Button’ under the ‘Account->orders’ section of the App/Website/Mobile site.
** Keep the item ready for pick-up or ship it to us basis the return mode.
** The return button takes 24 hours to get activated after the order is delivered.
** We offer pick-up facility in selected locations basis our courier serviceability.
** If pick-up option is not available at your location you can self-ship the product to us.
** If you select to schedule a pick-up, please place the product in a packet.
** The product must be unused, unwashed and all the tags must be intact.
** Once your product has been approved by our quality staff, we will credit your refund to the source you selected at the time of return initiation.
How long will it take me to receive the bank refund of the returned product?
** After we have received the returned items and they have successfully passed our quality check, we initiate your refund process.
** We take 3 business days from the date of receipt of the items to initiate NEFT transfer and 5 to 7 days for refund into your Credit/Debit/Netbanking account.
** In case of any refund discrepancies, we request you to share a screenshot of your bank statement with us.
Why am I unable to place a return request from the app/website?
** Personal use items such as swimwear, innerwear and jewellery, as well as food items can’t be returned.
** Items on ‘final sale’ are also not eligible for returns.
Can items be returned after the time mentioned in the return policy?
All return requests must be received within 15 days of delivery.
I want to return my product because it’s different whit my order so please you teak this product at my home🙏
I want return my order because I have another product so I’ll return it
Plz I want to return my product $refund but it is very large order number 071717353834
I want to return my order, because it’s too large.my order no. Is 010915721972
My order was not placed but payment got debited,
Buy 2 get 1 free but not service plz help hindi speak not english
I want to return my baby dress dress which is not suitable can I return-it? My order number is-080113641625
I want to return my product as the size I have got is too large.
I want to return my baby dress dress which is very short not suitable for five years baby. Can I return it? Code is 050912263595.
I have purchased a dress for 12 months baby which I got on 14.05.16. The size is not suitable Can I return it? My order number is 051412371061.
I want to return my product because the dress size is too small. My order number is 041411710313.
I want to cancel my order. Need help.
I want to return my daughter’s dress because the size is wrong. My order number is 040111466620.
I want to return my order because this T-shirts is too small and I want to order 1 year Baby boy T-shirt. Return code is 8726.
THE SUIT I ORDERED FOR MY KID IS NOT FITTING, OVER SIZE 7-8 AND I WANT A SIZE BELOW 6-7. ORDER NUMBER IS 031711212620.
I bought baby pink checks top and pant suit. The product size is different and cheap material. I want to return my order. My order Id is 031111078229.
I want to change my daughter’s foot wear as it doesn’t fit for her. How can I return it? Please tell me.
I need to return the product which I receive on 21.02.2019. It is very tight fit to my child, I need that same product in size (3 to 4) years.
I WANT TO RETURN MY ITEM AS THE SAME IS VERY SHORT TO MY SON.
I ordered one pair footwear shoes but they delivered Two pair of footwear. That shoes are same colour & size I want to return one pair of shoes (or) give me another designers shoes.
Order Number :013010328007
Customer ID :4309554
Shipment ID :8666469
I want to return my product. I got two small frocks of same size. I had given different sizes. Now I want to exchange.
I want to return my daughter dresses because size is too small. My return code is 6165. Please refund the amount soon.
I want to return the dress of my baby which is not what I expected one. How to return? Please tell me.
I ordered one shoes for my sisters son, but it is little small. So I want to exchange the size into bigger one.
I want to return my ordered hoodie. Size is too smaller then mentioned. I even add a pick up address to return option but did not receive any reply, almost 24 hrs pass. Help me out.
I am very disappointed of your careless service. I ordered 2 shoes for my son but received a girl shoes. I want to return as soon as possible. Your customer service number is also not working. Very bad service.
I just received a dress, it is too small for my 7 years old child. They have sent the dress of 1 month old baby. Please exchange it. Return is not working, what to do. Please answer me.
I have just received my order. I don’t like its quality so, I want to replace it. What to do?
I ordered a frock to my daughter(4-5yrs) but it is not upto her size and very Small. Can you please tell the details as where I can exchange and I did it by Cash on Delivery?
I just received a dress, it is too small for my 7 years old child. They have sent the dress of 1 month old baby. Please exchange it.
My order number is 10138547644. I want to cancel this item because size is too short for my daughter.
I want to return my product because my daughter size is totally different, this item is too short. Can I get replacement of product?
I ordered 4 pairs of footwear for my child which was not of her size. It is bigger and the dress which I order it is not a good quality. So, I want it to change it.
I want to return an item which I just received today. Not satisfied with the dress and I had orders 9 to 12 months instead I received 18M size. Return code is 0062. Not able to place an order through website.
I have ordered one dress and one sandal which are birthday gifts for my daughter. But I have not received it yet.
I want to return my product which is defective and it is delivered me yesterday 18th September 2018. Please return it back. My order number is 520890.
I ordered an outfit and I received it but it is a damage piece. I want to return my outfit instead I will take some other so, please come and collect it.
Please return (or)exchange my order. I am very disappointed for my son dress blue strip shirt and jeans because of size and quality.
I have ordered a dress and I am very disappointed after I received the product. It is too short. Hereafter, I am not going to buy anything form your site. worst site.
I ordered cloths for my kids but the problem is in size and damage piece in very poor quality. This is the first time I order in hopscotch it’s disappointing me. Please replace my order as soon as my kid has birthday on next month do a favour of me.
I want to return dress purchased in hopscotch, but your email address (wecare AT hopscotch.in)is shown not valid, how can I return that dress. Please give the valid mail address or number.
Information available from the Official Website :
My order number is 01075444529. I don’t want this because this is not perfect for my child. I want another one dress. So I need to cancel this item and return this.
I have returned one product. I have selected ordinary payment option. The return policy is accepted without asking my bank details. How will you make refund to me?
Item is Junior Star Round Neck Orange Footie Pack of 3 (KJ-1519743) received against my subjected order number 12085171175 has to be replaced. order size was for 6-9 month but I want it for size of 1 year baby(1 year to 1 year 3 month range). Kindly ask your courier to collect the item from address as mentioned in my order.
Information available from the Official Website :
You can check the status of your order by visiting the “Orders” section of your Hopscotch account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via our courier partner’s website. You can then track your order in real time.
Information available from the Official Website :
Replacements :
If you’d like to exchange something you purchased for something else, you can place a replacement request by contacting our customer care team at [wecare AT hopscotch.in]. We will try our best to help you find a replacement.
I don’t want to exchange the dress. Please refund the dress amount to SBI A/C number 34312945776,Name:M Thulasi Kumari, Branch: Madanapalle. IFSC:SBIN0000868. Order Number : 11245027754. Customer ID:3131102. Order Date :24/11/2017. Received the dress on 28/11/2017.I hope please refund amount in my Account.
Information available from the Official Website :
RefundsIf you have scheduled a pickup, you can expect the refund in your Hopscotch account 48 hours post pickup.
Refund to Card/Bank Account :
You can expect the refund within 3-5 business days post pickup. This duration may vary depending on your bank.
Cash on Delivery :
Please email the following details from your registered email id to [wecare AT hopscotch.in] to initiate your refund:
** Order number #
** Your name as per bank record
** Your bank account number
** Bank name
** IFSC number
Please Note:
If you have couriered the items to us, refunds will be initiated once we have received them at our fulfilment center.
Information available from the Official Website :
To return a product, follow these simple steps:
** Go to your order details page on our website or app and tap Return.
** Select the item(s) you wish to return.
** Fill in the details and submit your return request.
Information available from the Official Website :
To return a product, follow these simple steps:
** Go to your order details page on our website or app and tap Return.
** Select the item(s) you wish to return.
** Fill in the details and submit your return request.
I have received my order but, I want to change it now because the order size is too small.
Information available from the Official Website :
Replacements :
If you’d like to exchange something you purchased for something else, you can place a replacement request by contacting our customer care team at wecare [AT] hopscotch.in. We will try our best to help you find a replacement.
Information available from the Official Website :
Return Policy :
Most items are eligible for returns (and refunds), except for personal use items such as swimwear, innerwear and jewellery, as well as food items. The items should be unused, intact and in their original packaging (labels, tags, boxes, plastic wrap). Please note that items on ‘final sale’ cannot be returned.
If the received item is damaged or doesn’t match the product description, we are happy to replace it. If unfortunately, we don’t have a replacement in stock, we will refund the full amount to you, including the shipping charges you paid on its purchase.
Information available from the Official Website :
Return Process :
All returns requests must be received within 15 days of delivery. You can place a return request on our website or app 24 hours after your items have been delivered. To return a product, follow these simple steps:
** Go to your order details page on our website or app and tap Return.
** Select the item(s) you wish to return.
** Fill in the details and submit your return request.
Once your return request has been generated, we’ll send you a confirmation. To place a return request, email us at wecare AT hopscotch.in with the details of item to be returned along with the reason of return. We will get back to you with details on how to send the items back to fulfilment center.
If our courier partner is unable to pick up from your pin code, send your eligible returns to:
KYA Apparel LLP
Building # A/7 at Survey No 109/1
Harihar Corporation near Ganjanan Petrol Pump
Mankoli Naka, Village Dapode
Taluka Bhiwandi, Thane – 421302
Send the image of the courier receipt with your order number to wecare AT hopscotch.in and we’ll provide a refund for the shipping cost incurred by you.
I want to replace my daughter dress. I have not received which I ordered. My order number is 10134592265 and I received some other dress in the parcel. So I want to return it and I want to same dress which I ordered.
I want to return my kids dress which is very small in size and the color is not as shown in the picture. Please do the needful as early as possible. My order number is 09034280733.
Information available from the Official Website :
I want to change my daughter’s stockings as it’s very small. So please refund my money in my bank account. My order no is 01113144027.
I ordered frock for my daughter and got it today but product is very bad, work of glitters on the frock is not properly done. So I want to return my order. My order no is 01073117348. Please refund my money.
Please refund my amount Rs.1318 on my bob account.
Order no : 12273044411
Order date : 27/12/16
Please take away your dress and return my money.
Order no : 12072919644
Delivery date : 30.12.2016
Amount : 1699
I ordered frock. It is too long and not nice. Color is very dark. It is not looking nice. So I want to return it. I want my money back.
I want to return the piece what I see in the pics of dress. Its not same. I am not satisfied with material. It costs Rs.1100. Its not have perfect fit. Size is small. I want to its return.
I want to return my product as I am not satisfied with material and size.
I want to cancel my order pomegranate Deseeder because I am not comfortable with this machine and not satisfied. My order no is 12082922929.
I have ordered 3 dresses for my kid. I want to return 2 dresses because those are of different color which I ordered.
I have ordered 1 dress for my baby but there is a problem. It is too short. So I want to return.
My order number is 11232839583.
I want to change two dresses. Actually I already changed but now size does not fit.
I have ordered 2 dresses for my kids. I want to return these because there are many spots in both of these.
Order no : 10282667979
Account no : 20116542717
Sivasagar bazar branch, Assam
Order no : 11142780524
Please I want to exchange for sure.
I am unable to contact you for replacement. Kindly contact as soon as possible. It’s an urgent required.
I have ordered two dresses to my kids. One is not fitting and I want to return it. While on other, I need one size smaller. So what should I need to do? Please advise me.
I want to return the order because size is large.
Order no : 09262447474
Order date : 29.9.2016
Account no : 20278921130
IFSC:SBIN0014233
I want to return the dress.
I do not satisfy with dress that I have seen in the picture which was delivered on yesterday only.
I want to return the dress(floral pink frock). It is smaller in size and down frill part is not in proper seam.
Order no is 10232637478.
My a/c details :
IDBI bank,
A/c no : 0547104000089548
IFSC code : lbkl0000547
A/C holder Name: Sakina w/o Mohammed Hussain
I want to return my product because it’s not proper fitting. My shipment number is 10132571132.
I want to return my pleated yellow gown Which I ordered this product cash on delivery from hopsctoch. This product is not good as I seen in picture. The fabric is very transparent which I not like this yellow gown dress and I am not satisfied. I have to return. Please refund my cash of Rs. 1559/-. My order no. is 10152581971.
Order no : 10122565617
Order dated : 12th Oct 2016
I had received the item rough bloom embroidered dress for my baby. We are having problem with size. So I want to return this dress. Please refund the amount to my account no 20222185490 SBI Vijayawada.
I had purchased sandal.
Order date : 14/10/2016
Order no : 10142581382
Customer ID : 2000612
Reference no : 645237
How can I get money back?
I have ordered three pieces dress but the jackets stitch is not good. The lace is not stitched properly. So please replace the dress with another one.
I purchased one dress.
Order no : 10082541252
How can I get money back?
I purchased a party frock order on 6th October 2016 but the size is small. I required size for 3 to 4 years and the order was received on 13th October 2016.
ORDER NO : 10062523085
I want to change my baby shoe because it is small in size. Kindly replace my order.
My daughter frocks are not fitting. So kindly come and pick up for return and give me the same frocks 8 to 9 years.
Order no : 09282464388
I want to return my items because they are very large.
My order no is 092322427934.
Size of the dress was supposed to be of 2 to 3 years but the size delivered seems to be of a 1 yr child. Kindly return the dress and tell me the procedure.
I ordered frock for my daughter but product is very bad. So I want to return my order. Please tell me process.
I have bought a pair of shoes but it is small and want to exchange and I have even mailed but there is no reply.
I purchased a party wear frock. But I am not satisfied with the material which I got on 26.9.2016. I want to return that frock. I also ordered two more items for my son which is already dispatched. How can I return my product?
I WANT TO CHANGE MY ORDER. THE ORDER NUMBER IS 09192398284. THE DRESS IS TOO SHORT. I WANT THIS 4-5 YRS DRESS PINK ROSETEE PARTY DRESS.
I want to return my 2 products, because I am not satisfied with size.
Order no : 09172387766
My daughter frocks are not fitting. So kindly come and pick up for return and give me the same frocks 8 to 9 years.
Order no : 09182395759
Customer ID : 2016022
I want to change size of two ballerina shoes. I want one small size. I also want one big size of cape.
My order number is 09152364725. Item red rosette party dress is small in size (4-5 years). Kindly provide replacement with 5-6 years.
I ordered two products. The quality of that stuff is not so good. I want to return them.
I want to change my baby dress. It’s too small in size. I want bigger size. How can I exchange? Please let me know.
I want to return dress because its not of my baby’s size and not appropriate. My order no is 08112149290..
I want to refund the product because size is so small.
Order no : 09052302594
I want to return the product because the size is very small. & I’m not satisfied with the product. Please do the needful. & refund the money.
Tq On:09022288200
I want to return my order because the size is very small.
My order no is 08062111847.
I want to return my product.
Order no : 08312274530
Order date : Aug31,2016
Customer id : 1961623
HS SKU-BUC-1012822,LCP-721165
I purchase Floral Print Booties with Flower Applique but his size is very small.
I want to return my 5 products because I am not satisfied with the material and size.
My order no is-09012281874
Order date- sep 01,2016
Customer id- 1961623
Hs sku-mca-824317,THE-806194
Order no-09012280201
Order date- sep 01,2016
HS SKU-OKW-978504
Order no – 08312274530
Customer id -1961623
Order date- Aug 31,2016
HS SKU- BUC-1012822, LCP -721165
I WANT TO RETURN MY PRODUCT BECAUSE I M NOT SATISFIED WITH THIS MATERIEL OR SIZE.
Today I received a frock for my kid. It is very big. I want to return. What is the procedure?
I want to return my product, because I am not satisfied with the material and size. In how many days do we need to return the products?
Returning the dress. Size is not correct. So please refund the amount to saranya.s ICICI Bank Yelhanka Newtown.
Order no 07302064988
Customer ID 1858139
Order date 30 /7/16.
I have ordered a dress and its almost been 10 days. There is no way I can track my order. I have especially ordered this for a function and if I don’t get it on time ordering doesn’t make any sense.
I have purchased a warmtop&pants gentleman set.
I want to return it.
Customer I’d : 1942229
Order. No : 08262239421
Dob : 26/8/2016
I want to cancel one of my order product because I want to buy another product.
Please send me white shimmer Mary Jane with flowers size 27 as no 28 is big. My order no is 08142166280.
I want to return my product, because I am not satisfied with the material and size. In hoe many days we need to return the products.
Today received a frock for my kid. It is small in size. I ordered big size. I want to return. What is the procedure?
I wanted to change my dress because the size was too short. I want big dress.
Order no : 08152173477
I want to return my product because I am not satisfied with the product. My order no is 07161975676.
I want to change my shoe as it is too small for my baby.
Order no is 08092134806. Please send me two size bigger one.
My order no is 08092132835. I bought 3 forks. I am not satisfied with the product material and size. I want to return it back. Please help me.
I purchase one dress. But I am not satisfied with size. So I want to return .
Order no is 06181810339.
I want to return the dress which I ordered from ATUN. My order no is 07061911175. Please help me to return the product which I purchased.
The dress which I order is not satisfied from ATUN. I want to return this dress and the size of the dress is also small.
I have purchased dresses for my son. I am not satisfied with the material of one dress. I want to return it and in exchange want to buy another one. I don’t want the money back . How shall I do it? Please help.
I get my daughter’s frock,but its a size variation. So I want to change this frock, and next what can I do?
I ordered baby sand for my daughter. Size is so large so I have to replace this item. My order no is 0704189614.
I ordered slips ons-fuchsia item and brand name is green. It is small for her.. I want next size and how I want to return?
My order is Navy with cute pink bow tie Mary Jane (shoe) size 21. Can I exchange with another size like 23?
I purchase party frock. I am not satisfied with size.
Order no is 06181808513.
I have received my order of a top yesterday and I want to return it. My order no is 06211824603.
I am not happy for your product quality that’s why I want to return my product .
My order number is 08072123097.
I want to return my product because I have not satisfied the product material & size.
I have purchased 3 footwears but I want to return back due to size problem.
Order no : 07202002210
I have received my order of a top today and I want to return it.
My order no is 06141783133.
I received my order today. There are two items in my order. I want to return one item from it. Please take them. This is a pink frosty hem party dress. Its not fitted to my daughter. My order no is 07141964227.
I purchased one party wear dress for my 2yrs baby but quality is very bad am not satisfied with it. So I want to return it back.
I have bought Sandle Xiaoliubao for my daughter but the size is too small. Can I please change it?
I have bought a stitch detailing Mary Jane in white for my daughter but the size is small. Can I please change it?
I purchase one dress form you .It was very bad quality. I want to return that dress and want my money back.
I purchase one red rosette party dress. It was very bad quality and i want to return that frock and want my money back.
I have bought a red rosette party dress but the size is small. Could you please change the dress size as I wont be able to wear?
I have bought a red dress but the size is small. Could you please change the dress size as I wont be able to wear?
Today received a frock for my kid it is small in size. I ordered big size. I want to return. What is the procedure?
I had placed an order on June 25. Order number is 06251848407. And I got that within a week. But two items are not appropriate in size named spot shirring top Orange and girls leopard print flip flop. All the customer care executives are busy. Tell me how to return these items. What’s the procedure?
I have to receive my product to my baby this product is very bad. I want new product.
I received a dress for my daughter today with size 22 which doesn’t fit her well. I need to replace it with size 24 which is presently available in site.
I want to change my daughters ballerina as its big size. I want 25 size. I got ballerina one pair on 24 June, 2016. Can you please tell the details as where I can exchange?
I ordered 2 products but I want to return 1 product .
So how to return product?
I ordered for a red bow waist party dress, which is quite small in size. I want to return the product and get a bigger size party dress.
I have ordered 5 items from hopscotch. Today I received 4 items from that order. But now I want to return 2 items in this order. I request to return these two items.
CAN I RETURN MY PRODUCT?
I WANT TO RETURN MY PRODUCT BECAUSE I ORDERED GIRLS SLEEVELESS T SHIRT 4-5 YEARS BUT I GOT 5-6 YEARS.
I want to return my product because I have not satisfied the product material and size.
I have purchased a baby frock for my 8 month baby which I got on 18.05.16.
The size of frock is not suitable.
Can I return it?
I purchase party wear frock but I am not satisfy with the material.
In how many days we can return the clothes after purchased it.
From the Website:
I have ordered 4 items but till date I haven’t received my things. I have asked blue dart courier service office also but they said that they had sent my parcel back without my knowledge. So please resend my parcel. I want it urgent. In request you to look after that matter.
I want to cancel one of my order product because I want to buy another product
Can I cancel an order?
You can cancel an order if it hasn’t already left our warehouse. If you’ve already paid for it, you will receive a Hopscotch.in credit for the full amount that you’ve paid. If however, your order has left our warehouse, you may return any item that does not meet your expectations within 10 days of receiving it. The refund policies remain the same. All returned items must have their original tags intact and attached, or remain in their original unopened packaging, in order for you to receive your credit.
Write to us at wecare[AT]hopscotch.in and visit ‘My Returns’ to learn more.
I have return my product 16jan 2020 now it’s been 1and half mnth that I have return the product..
So kindly help me how can I get my refund