Alliance Air Customer Care : allianceair.in

Company : Alliance Air Aviation Limited
Type of Facility : Customer Care
Head Quarters : Delhi
Industry : Airlines
Service/Product : Ticket Booking,cancelling,Tour Packages,etc
Website : https://www.allianceair.in/

Alliance Air Customer Care

Customer Care Number : +91 44 4255 4255/+91 44 3511 3511
Email : support[AT]allianceair.in
For refund request, please write to refunds[AT]allianceair.in

To reach out Alliance Air our corporate office address is :
Alliance Air Aviation Limited
Alliance Bhawan, Domestic Terminal-1,
I.G.I. Airport, New Delhi-110037

How To Book Alliance Air Flight?

You can book flights in any of the following manner:
Website: Log on to our website i.e. allianceair.in. Select the desired flight along with applicable fares and agree to the terms & conditions. Fill in the particulars, complete the payment process and finally an itinerary, would be generated.
Call Centre: By reaching out to our Call Centre on: +91 44 4255 4255 or +91 44 3511 3511 (Toll charges may be applicable)
** City Ticketing Office / Airport Ticketing Office: By visiting ticket counters in City Ticketing Office / Airport Ticketing Office (as applicable)
Travel Agent / Online Travel Agent: By visiting authorized Travel Agent / Online Travel Agent
General Sales Agent (GSA): By visiting GSA Office in Sri Lanka

FAQ on Alliance Air

How I can mention the name in booking if I do not use the last name or the last name is not mentioned on the ID proof?
In case no last name is mentioned on the ID proof, you may update your first name in the last name as well while booking a ticket.

Can I book and hold a reservation and pay later?
The system permits to hold any reservation up to 30 minutes only by which payment must be made in order to issue ticket, failing which the booking shall get auto cancelled on time limit. As the fares are dynamic, they may change while rebooking.

Can I cancel segments in my booking and make the ticket open dated?
No. You cannot change the segment to open dated. Alliance Air does not allow open dated tickets.

Can I avail special discount in my booking? Or any other discounts
Yes. Discounted fares such as Senior Citizen, Student, Armed Force, Family Fare, etc are available on Alliance Air flights, in select Reservation Booking Designators (RBDs).

How much baggage can I check-in on Alliance Air Flight?
Alliance Air permits one piece of free checked-in baggage of up to 15 kg with overall maximum dimensions of 270 cm (L+W+H), per passenger, for all domestic flights. Except for flights to or from Kullu for which the weight limit is up to 10 kg.

How many pieces of hand baggage can I carry in the cabin on Alliance Air flights?
** Each passenger is permitted to carry one piece of hand baggage with maximum weight of up to 5 kg., including a laptop and duty free shopping bags. Hand baggage size must be within the dimensions of: 40cm + 30 cm + 15 cm (L+W+H; total 85 cm) on our flights.
** Women passengers are also permitted to carry a ladies purse, over and above the aforementioned hand baggage allowance.
** Passengers with infants are permitted to carry an additional piece of hand baggage with maximum weight of up to 5 kg., and not exceeding the aforementioned size dimensions.

What are the Excess Baggage charges?
Excess baggage will be charged at the rate of INR 550 per kg at the airport for domestic sectors and INR 750 per kg at the airport for international sectors inclusive of GST with journeys originating ex-India (one way and return).

What are the Reservation and Ticket Service Fee/Web Charge/ Convenience Fee for domestic sector?
A Fee of INR 199 will be charged per sector per person (except infants) on domestic sectors if booked from Alliance Air Ticketing office/Alliance Air Website.

What are the UMNR charges for domestic sector?
A Fee on INR 2000 will be applicable as UMNR Handling Fee, inclusive of GST

How can I obtain a refund for a ticket booked through a travel agency?
The refund for the amount will be made to the travel agency’s account on cancellation of the booking. Passengers will have to contact the concerned agency directly to claim their refund.