Hamleys Mumbai Customer Care

Company : Hamleys
Facility Name : Customer Care
Head Quarters : Mumbai
Industry : Online Shopping
Service / Product : Toys and Games, Gadgets, Books, Fashion & Accessories, Furnishing & Decor
Website : https://www.hamleys.in/cms/customer-care

Hamleys Customer Care

Phone No.:8080 847 847 (10.00 AM – 7:00 PM All days)
Write to us on: support[AT]hamleys.in
Order tracking: +91 1246719500

Contact us :
Hamleys
Reliance Brands Limited
10th Floor, Maker Towers E, Cuffe Parade
Mumbai-400005

Registered Address :
Reliance Brands Limited.
5th Floor, Court House,
Lokmanya Tilak Marg,
Dhobi Talao,
Mumbai City,
Maharashtra – 400002

Hamleys Delivery Policy

** This Delivery Policy, together with the Terms of Use, describes Hamleys’ policies and procedures towards delivery of Products purchased on the Platforms.
** Hamleys makes all commercially reasonable endeavours to ensure that the Products are delivered to Users in a timely fashion.
** Users are required to peruse and understand the terms of this Delivery Policy. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy and may forthwith leave and stop using the Platforms.
** The terms contained in this Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

Shipping and Delivery charges :
** We shall charge the shipping and delivery fees as mentioned below from you. Shipping charges may vary based on the order value of the Product that you have added to the cart.
** You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner.
** In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will be refunded proportionately by us pursuant to any return or cancellation of the Product.
** You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you

Shipping and Delivery Fees shall be charged as below
Minimum Threshold Shipping and Delivery charges
Cart Value Rs. 999 & below Rs. 100

Any grievances relating to the Delivery Policy may be directed by you to the grievance officer of Hamleys who can be contacted at support[AT]hamleys.in.

Hamleys Return and Refund Policy

** In keeping with Hamleys’ goal of ensuring User satisfaction, this return and refund Policy (“Return and Refund Policy”), together with the Terms of Use, sets out Hamleys’ procedures and policies in accepting Product returns, once a Product has been delivered to a User after purchase from the Platforms.

** Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.
** Users are required to peruse and understand the terms of this Return and Refund Policy.
** If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms.
** The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

Return of or refund for purchased Products shall not be entertained by Hamleys if:
1 The Product has been used for reasons apart from checking fit and comfort. If Hamleys is satisfied that the Product has been used for reasons apart from checking fit and comfort, Hamleys shall reserve the right to reject the return of the Product;
2 The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
3 The serial number/IMEI number/bar code of the Product, as applicable, does not match Hamleys’s records;
4 The accessories delivered with the Product (such as chargers, Remote, user manuals, etc) are not returned along with the Product, in an undamaged condition;
5 There are any dents, scratches, tears or any other damage to the Products or any part thereof;
6 In the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by Hamleys;
7 The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used or defect; or
8 Hamleys is satisfied that the Product has been rendered defective or unusable.
9 Hamleys shall not accept return or refund requests raised for any such Products that may be specified by Hamleys from time to time.
10 Assorted products being sold through the website are not eligible for returns.

Grievance Redressal :
Any grievances relating to the Return and Refund Policy may be directed by you to the grievance officer of Hamleys who can be contacted at grievanceoffice[AT]hamleys.in