TSECL Customer Care Number, Toll Free & Email Address : Tripura State Electricity Corporation

Organisation : Tripura State Electricity Corporation Ltd TSECL
Service Name : Customer Care Number, Toll Free & Email Address
Head Quarters : Agartala
Industry : Government
Service / Product : Electricity
Website : https://tsecl.in/Contact_Us.html

TSECL Customer Care Number, Toll Free

Consumers can now register their complaints 24×7 through our toll free number: 1912, TSECL Web portal  and Tripura Power mobile app for billing complaints, power related complaints and queries for various applications.

Registered Office Address:
Bidyut Bhaban, Banamalipur,
Agartala,
Tripura.
Fax: 0381 2319427
Contact No.: 1912 (Toll Free) / 0381- 235 3502

Related / Similar Customer Care : MVVNL Toll Free Number, Contact Address

Name : Mr. Debasish Sarkar
Designation : Managing Director
Tel. Phone No. : 0381 2318001 / 2319427
Email ID : managing.director[AT]tsecl.in

Name : Mr. Debasish Sarkar
Designation : Director (Technical)
Tel. Phone No. : 03812307812
Email ID : director.technical[AT]tsecl.in

Name : Shri Sarvjit Singh Dogra
Designation : Director(Finance)
Tel. Phone No. : 03812320896
Email ID : director.finance[AT]tsecl.in

Name : Mr. Sisir Debbarma
Designation : DGM (Corporate)
Tel. Phone No. : 6033132107
Email ID : dgm.corporate[AT]tsecl.in

Name : Shri Bipul Bhaumik
Designation : Public Relations Officer
Tel. Phone No. : 6033132083
Email ID : publicrelation[AT]tsecl.in

TSECL Officials Contact Number

Report any Theft of Power to the below:
Mobile Number of Officials of Electrical Circle No-I, Agt.
Sl.No. Office/ED/ESD Name Designation Official Contact No
1 Circle Office AGM 6033131702
2 EC-I, Agartala DGM(Planning) 6033131703
3 EC-I, Agartala Sr. Manager 6033131727
4 SM, 33 KV SS, BNMP Sr. Manager 6033131712
5 ED-I, Banamalipur. Sr. Manager 6033131732
6 ED-I, AGT. Sr. Manager 9436133115
7 SM Power House Sr. Manager 8730049663
8 ESD-II, BNMP Sr. Manager 6033131731
9 ESD-Pragati Sr. Manager 6033131709
10 ESD-IGM, TRTC Sr. Manager 6033131710
11 ED-II, AGT DGM 6033131705
12 ESD-III, Bardowali (U) Sr. Manager 6033131714
13 ESD-Sekerkote Sr. Manager 6033131723
14 ESD-VI, Bordowali (R) Sr. Manager 6033131716
15 ESD-Jogendrangr Sr. Manager 9862585438
16 33/11 KV SS, Stadium Sr. Manager 6033131711
17 ESD-Pratapgarh Sr. Manager 6033131718
18 ESD-Amtali Sr. Manager 9436464953
19 ED-CC DGM 6033131706
20 ESD-CC Sr. Manager 6033131730
21 ED-CC Sr. Manager 6033131724
22 ESD-GB Sr. Manager 6033131728
23 ESD-Durjoynagar Sr. Manager 6033131726
24 ESD-CC Sr. Manager 6033131722

TSECL Theft of Energy

Report any Theft of Power to the below:
Dy. Vigillance Officer , Unit-1
M – 9436472696
email : bjamatia10[AT]gmail.com
Dy. Vigilance Officer, Unit-2
M – 6033131670
email : tfagendra[AT]gmail.com

TSECL Supply Of New Connection

Electricity supply connection to a person on request :
(i) The licensee shall prominently display at all its centers where requisition for new connection is accepted, the detailed procedure for new connection and the complete list of documents required to be furnished along with the requisition for new connection. No other document, which has not been listed, shall be asked to be submitted by the intended consumer. Rate of security and cost of service line to be deposited by the intended consumer shall also be displayed.

(ii) Cost of service line shall be charged as per the provisions of the Electricity Act/rule by State Govt. on fair estimation following engineering practice.

The licensee shall issue the following :
** The applicant shall make application for new connection in the prescribed format in case he/she wants to provide meter (standard specification) himself/herself he/she shall explicitly inform the same in writing to the licensee at the time of making application.

** Any short coming, the applicant shall be intimated in writing within 7 days on receipt of Application. The application shall be considered accepted only on receipt of all documents are reviewed by the licensee and cleared by applicant within 7 days from the date of acceptance of application.

** The licensee shall sanction the load and raise a demand note under proper receipt of the application giving break up of estimate of applicable charges including advance deposit for providing the connection or intimate the applicant about short come of application or absence of technically feasible, if any.

** The applicant shall make payment within 14 days of receipt of demand note, failing which the sanction shall stand automatically cancelled.

** The licensee shall issue the first bill within 2(two) billing cycle from the date of energization. In case, any consumer does not received first bill within 2(two) billing cycle from the date of energization he may report to the authorized officer of the licensee and the licensee shall issue the bill within next 14 days.

Temporary Supply :
The licensee shall deal with the application for temporary supply as follows:-
(i) The applicant shall make request for temporary supply in the format prescribed by the licensee.
(ii) The licensee shall issue dated receipt to the applicant. Any shortcomings in the application shall be intimated in writing within 2 days of receipt of application. The application shall be considered to be accepted only on removal of all shortcomings.

(iii) The licensee shall examine the technical feasibility of the connection and if found feasible shall raise a demand note within 4 days of acceptance of application. And if not found technically feasible it shall intimate to the applicant in writing within 4 days giving the reason for the same.

(iv) The applicant shall make the payment within 7 days of receipt of demand note failing which the sanction shall stand lapsed, if reasons given by the applicant not acceptable to the licensee.
(v) After payment of applicable charges and completion of all the other commercial formalities required by the licensee from time to time, the licensee shall energize the connection within 7 days.