MMMOCL Customer Care Toll Free, E-mail Address : Maha Mumbai Metro Operation Corporation

Organisation : MMMOCL Maha Mumbai Metro Operation Corporation Ltd
Service Name : Customer Care Toll Free, E-mail Address
Headquarters : Mumbai
Industry : Government
Service/ Product : Railway Services
Website : https://www.mmmocl.co.in/metro-customer-care.html

MMMOCL Customer Care Toll Free

Maha Mumbai Metro strives to deliver the best customer experience. In order to provide best support to all our esteemed customers, we have Customer Care office’s across all metro stations from the first service in the morning until the last service at night. In addition, you can also call us or email us with your queries/feedback at the below mentioned contacts.

For Customers / Passengers : You can send us an email at customercare[AT]mmmocl.co.in
Toll Free Number :
1800 889 0808 (Women / Senior Citizen / Children / Differently abled)
1800 889 0505 (All Commuters)
For Business Queries : You can send us an email at business[AT]mmmocl.co.in
For Media : You can send us an email at publicrelation[AT]mmmocl.co.in

Related / Similar Customer Care : mPokket Customer Care Number, Email Address

We aim to respond to your feedback/suggestion/queries at the earliest and we will get back to you as and when we receive an update from our team.

Address :
MAHA MUMBAI METRO OPERATION CORPORATION LTD.
NaMMTRI Building, Plot No. R-13,
E-Block, Bandra-Kurla Complex, Bandra (E),
Mumbai, Maharashtra 400051.
Phone : +91-22-35001777

Lost & Found of MMMOCL

Liability of Lost Property :
** Lost property found in the metro premises or in the train must immediately be reported or handed over to the concerned staff.
** If a customer leaves behind any property in the metro premises or train, MMMOCL will do its best to return it to the customers. However, MMMOCL will not be responsible if the lost property is not found.

Ownership :
** Lost property found in the metro premises or inside the train shall not be regarded as the belonging of the passenger who finds it and will be stored with the MMMOCL’s Lost and Found Centre.

Security Check :
** All property found in the Mumbai Metro line 2A & line 7 trains or its premises, or if handed over by a customer shall undergo a baggage screen check by the security department. The security department has the right to open it and examine it before storing it.

** The Metro Operator, without being liable, may remove or dispose any property which in its opinion can cause damage, injury or inconvenience to people. MMMOCL reserves the right to dispose perishable goods immediately.

Retrieval :
** If a passenger has lost any property in the train or in the Metro premises, they must immediately report the same to the Customer Care staff at any of the Metro stations and register a complaint.
** Alternatively, the customer can also contact the Customer Care office through mail/by phone/in person to report the lost property.

Disposal of Lost property :
** All perishable items will be disposed immediately or at the end of the operating hours, based on the discretion of the MMMOCL Staff.
** All unclaimed articles will be stored for a maximum period of 6 months by MMMOCL at the Lost & Found Centre.
** At the end of 6 months, all unclaimed goods will be donated to a charitable organisation identified by MMMOCL.

Internal Complaint Committee of MMMOCL

We do not tolerate sexual harassment at workplace. As per ‘human rights’ in Section 2 (d) of the Protection of Human Rights Act, 1993, Strict action will be taken against anyone found with such behaviour.

It shall be the duty of the employer or other responsible persons in work places or other institutions to prevent or deter the commission of acts of sexual harassment and to provide the procedures for the resolution, settlement or prosecution of acts, of sexual harassment by taking all steps required.

A committee has been constituted by the MMMOCL Management to consider and redress the complaints of Sexual Harassment If anyone has any query or wants to file a complaint can contact the below mentioned committee or write us at proudworking[AT]mmmocl.co.in

Name : Smt. Vaishali Naik
Designation : Manager (H. R.)
Mobile No./E-mail ID :
9321797939
mghr[AT]mmmocl.co.in
Designation in the committee : Chairman

Name : Smt. Aditi Moghe
Designation : Senior Section Engineer (Information Technology)
Mobile No./E-mail ID :
9833667984
aditi.moghe[AT]mmmocl.co.in
Designation in the committee : Member

Name : Smt. Saroj Upadhay
Designation : Station Manager
Mobile No./E-mail ID :
9322563809
sm15[AT]mmmocl.co.in
Designation in the committee : Member

Name : Smt. Snehal Vijay Patil
Designation : Junior Engineer
Mobile No./E-mail ID :
9730640477
snehal.patil[AT]mmmocl.co.in
Designation in the committee : Member

Name : Smt. Trupti Kadu
Designation : Station Controller
Mobile No./E-mail ID :
8390813601
trupati.kadu[AT]mmmocl.co.in
Designation in the committee : Member

Name : Shri. Pranay Jitendra Mungmode
Designation : Junior Engineer
Mobile No./E-mail ID :
7385783848
pranay.mungmode[AT]mmmocl.co.in
Designation in the committee : Member

Name : Ms. Harshita Jamba
Designation : Sr. Programme Associate at WRI Ross Centre
Mobile No./E-mail ID :
022 24713591
harshita.jamba[AT]wri.org
WRI India 1st Floor, Godrej & Boyce Premises,
Gaswarks Lane, Lalbaug Parel,
Mumbai 400012
Designation in the committee : External Member