Saurashtra Gramin Bank Rajkot Customer Toll Free Number & Contact Address SGS : sgbrrb.org

Organisation : Saurashtra Gramin Bank SGS
Facility Name : Customer Toll Free Number & Contact Address
Head Quarters : Rajkot
Industry : Bank
Service/Product : Loan & Financial Services
Website : https://sgbrrb.org/index.html

Saurashtra Gramin Bank Toll Free Number & Address

ATM TOLL FREE NO : 18005327444, 18008331004, 18001236230

Head Office :
Saurashtra Gramin Bank
Wing-2, 1st Floor,
LIC, Jeevan Prakash Building,
Tagore Road, Rajkot-360001
Gujarat, India.
Telephone : (0281) 2482421/22
Fax : (0281) 2371127
Email : enquiry[at]sgbrrb[dot]org

Related / Similar Customer Care : Utkal Grameen Bank Bolangir Customer Contact Number & Address

Branch Address of Saurashtra Gramin Bank

General Manager (Operations) :
Saurashtra Gramin Bank
Wing-2, 1st Floor,
LIC, Jeevan Prakash Building,
Tagore Road, Rajkot-360001
Gujarat, India.
Telephone : (0281) 2482421/22
Fax : (0281) 2371127
Email : enquiry[at]sgbrrb[dot]org

General Manager (Planning & Devlopment) :
Saurashtra Gramin Bank
Wing-2, 1st Floor,
LIC, Jeevan Prakash Building,
Tagore Road, Rajkot-360001
Gujarat, India.
Telephone : (0281) 2482421/22
Fax : (0281) 2371127
Email : enquiry[at]sgbrrb[dot]org

Jamnagar Region Office :
Saurashtra Gramin Bank
4th Floor,Silver Plaza,
7-Patel Colony,
Bedi bandar Road,Jamnagar,
Gujarat, India.
Telephone : (0288) 2750062 / 2750063
Fax : (0288) 2750061

Surendranagar Region Office :
Saurashtra Gramin Bank
Region Office, R-II,
Rudraksh Complex, First Floor,
On the Hyundai Show Room,
Vadhavan Road, Surendranagar – 363035
Gujarat, India.
Telephone : (02752) 242132 / 242346 / 242347
Fax : (02752) 242132

Junagadh Region Office :
Saurashtra Gramin Bank
1st Floor, RajRajeshwari Complex,
Opp. Timbavadi Bypass Gate,
Madhuram, Junagadh,
Gujarat, India.
Telephone : (0285) 2670526 / 2670529
Fax : (0285) 2670549

Bhavanagar Region Office :
Saurashtra Gramin Bank
2nd Floor,
Above Dave Sweet, Opp- Madhav Complex,
Shastrinagar, Bhavnagar-364001
Gujarat, India.
Telephone : (0278) 2512401 / 2512402 / 2512403

Rajkot Region Office :
Saurashtra Gramin Bank
2nd Floor, Viral Heights,
Ayodhya chowk, 150ft. Ring Road,
Rajkot 360006
Gujarat, India.
Telephone : 0281-2966050 / 70 / 80 / 90

Contact Details for Grievance Redressal of SGS

Jamnagar Region Office :
Administrative Officer (General)
Saurashtra Gramin Bank
Telephone : (0288) 2750062/63

Surendranagar Region Office :
Administrative Officer (General)
Saurashtra Gramin Bank
Telephone : (02752) 242346/47

Junagadh Region Office :
Administrative Officer (General)
Saurashtra Gramin Bank
Telephone : (0285) 2670526/29

Bhavnagar Region Office :
Administrative Officer (General)
Saurashtra Gramin Bank
Telephone : (0278) 2512401/02

Rajkot Region Office :
Administrative Officer (General)
Saurashtra Gramin Bank
Telephone : (0281) 2966050/70

Head Office :
Chief Manager (A&I)
Saurashtra Gramin Bank
Telephone : (0281) 2482421/22

Procedure For Redressal Of Grievance

Grounds of Complaint :
Any customer aggrieved by an act or omission of a Regulated Entity resulting in deficiency in service may file a complaint under the Scheme personally or through an authorised representative as defined under clause 3(1)(c).

Grounds for non-maintainability of a Complaint :
(1) No complaint for deficiency in service shall lie under the Scheme in matters involving:
(a) commercial judgment/commercial decision of a Regulated Entity;
(b) a dispute between a vendor and a Regulated Entity relating to an outsourcing contract;
(c) a grievance not addressed to the Ombudsman directly;
(d) general grievances against Management or Executives of a Regulated Entity;
(e) a dispute in which action is initiated by a Regulated Entity in compliance with the orders of a statutory or law enforcing authority;
(f) a service not within the regulatory purview of the Reserve Bank;
(g) a dispute between Regulated Entities; and
(h) a dispute involving the employee-employer relationship of a Regulated Entity.

(2) A complaint under the Scheme shall not lie unless:
(a) the complainant had, before making a complaint under the Scheme, made a written complaint to the Regulated Entity concerned and –
(i) the complaint was rejected wholly or partly by the Regulated Entity, and the complainant is not satisfied with the reply; or the complainant had not received any reply within 30 days after the Regulated Entity received the complaint; and

(ii) the complaint is made to the Ombudsman within one year after the complainant has received the reply from the Regulated Entity to the complaint or, where no reply is received, within one year and 30 days from the date of the complaint.

(b) the complaint is not in respect of the same cause of action which is already-
(i) pending before an Ombudsman or settled or dealt with on merits, by an Ombudsman, whether or not received from the same complainant or along with one or more complainants, or one or more of the parties concerned;

(ii) pending before any Court, Tribunal or Arbitrator or any other Forum or Authority; or, settled or dealt with on merits, by any Court, Tribunal or Arbitrator or any other Forum or Authority, whether or not received from the same complainant or along with one or more of the complainants/parties concerned;

(c) the complaint is not abusive or frivolous or vexatious in nature;
(d) the complaint to the Regulated Entity was made before the expiry of the period of limitation prescribed under the Limitation Act, 1963, for such claims;
(e) the complainant provides complete information as specified in clause 11 of the Scheme;
(f) the complaint is lodged by the complainant personally or through an authorised representative other than an advocate unless the advocate is the aggrieved person.

Explanation 1: For the purposes of sub-clause (2)(a), ‘written complaint’ shall include complaints made through other modes where proof of having made a complaint can be produced by the complainant.
Explanation 2: For the purposes of sub-clause (2)(b)(ii), a complaint in respect of the same cause of action does not include criminal proceedings pending or decided before a Court or Tribunal or any police investigation initiated in a criminal offence.

Procedure for Filing a Complaint :
(1) The complaint may be lodged online through the portal designed for the purpose.

(2) The complaint may also be submitted through electronic or physical mode to the Centralised Receipt and Processing Centre as notified by the Reserve Bank. The complaint, if submitted in physical form, shall be duly signed by the complainant or by the authorised representative. The complaint shall be submitted in electronic or physical mode in such format and containing such information as may be specified by Reserve Bank.