shivalikbank.com Customer Care Number & Email Address : Shivalik Small Finance Bank

Organisation : Shivalik Small Finance Bank Ltd
Facility Name : Customer Care Number & Email Address
Head Quarters : Noida
Industry : Bank
Service/Product : Financial Services
Website : https://shivalikbank.com/contact-us

Shivalik Bank Customer Care Number

Contact Number : 1800-202-5333
Email : customercare[AT]shivalikbank.com
SMS : UNHAPPY to 9266680802 ( From your registered mobile number )

Head Office :
Shivalik Small Finance Bank Ltd.
Plot No 2B, 6th Floor, Tower 3
India Glycols Building, Sector 126, Noida–201304

Related / Similar Customer Care : Unity Small Finance Bank Mumbai Customer Helpline Number & Email Address

Registered Office :
Shivalik Small Finance Bank Ltd.
501, Salcon Aurum, Jasola District Centre,
New Delhi – 110025
CIN – U65900DL2020PLC366027

Grievance Redressal Mechanism of Shivalik Bank

Dear Customer, if you have any grievance or complaint, please contact our Customer Care Representative, or visit your nearest Branch. You may also use Complaint Box or Complaint form available at Branch for submitting your complaints.

Please use the following escalation matrix if your grievances remain unresolved:
LEVEL 1: BRANCH MANAGER / PHONE BANKING NUMBER / CUSTOMER CARE CENTRE
Please contact the Branch Manager at your nearest Branch or contact our Phone Banking Officer on 1800202-5333 or send an Email to customercare[AT]shivalikbank.com.

LEVEL 2: NODAL OFFICER
If you are not satisfied with the response received from the Branch/Phone Banking/ Customer Care Centre or if you don’t receive a response within 7 working days, you may call or write to the regional Nodal Officer at the address and contact details provided below:

List of regional nodal officers are given below:
Region : Lucknow
Nodal Officer’s Name : Kashif Khan Lohani
Nodal Officer contact details :
Shivalik Small Finance Bank Ltd.,
Vikas Nagar, Lucknow – 226022 (U.P.)
Contact no.: +91-7388448800
Email ID : kklohani[AT]shivalikbank.com

Region : Saharanpur
Nodal Officer’s Name : Himanshu Garg
Nodal Officer contact details :
Shivalik Small Finance Bank Ltd.
Hakikat Nagar, Saharanpur – 247001 (U.P.)
Contact no.: +91-8223895050
Email ID : hgarg[AT]shivalikbank.com

Region : Meerut
Nodal Officer’s Name : Sandeep Ratra
Nodal Officer contact details :
Shivalik Small Finance Bank Ltd.,
Nai Sadak, Shastri Nagar, Meerut – 250002 (U.P.)
Contact no.: +91-9720164042
Email ID : sratra[AT]shivalikbank.com

Region : NCR
Nodal Officer’s Name : Deepak Rai
Nodal Officer contact details :
Shivalik Small Finance Bank Ltd.,
Noida Sector – 45, Noida – 201303 (U.P.)
Contact no.: +91- 9871763006
Email ID : drai1[AT]shivalikbank.com

Region : MP
Nodal Officer’s Name : Deepender Verma
Nodal Officer contact details :
Shivalik Small Finance Bank Ltd.,
Jagjivan Ram Nagar, Indore – 452001 (M.P.)
Contact no.: 0731-4006044
Email ID : dverma[AT]shivalikbank.com

Region : Uttarakhand
Nodal Officer’s Name : Anuj Singh
Nodal Officer contact details :
Shivalik Small Finance Bank Ltd.,
59/3 Rajpur Road, Dehradun, Uttarakhand – 248001.
Contact no.: +91-9675773030
Email ID : asingh4[AT]shivalikbank.com

LEVEL 3: PRINCIPAL NODAL OFFICER
If you are not satisfied with the response received from the Nodal Officer or if you don’t receive a response within 7 working days, please escalate the same to the Principal Nodal Officer at the address and contact details provided below:
Principal Nodal Officer
Name of Principle Nodal Officer: Ravi Ratnaker Singh
Shivalik Small Finance Bank Ltd.
Plot No – 2B, 6th Floor, Tower 3, India Glycols Building, Sector 126,
Noida-201304
Contact Detail: 0120- 4060000 Ext – 197
Email ID: pno[AT]shivalikbank.com

Our Principal Nodal Officer will endeavour to resolve the issue to the complainant’s satisfaction within 7 working days. In case, the complaint needs more time to examine, the complaint shall be acknowledged by explaining the need for more time to respond.

Escalation to Integrated Ombudsman:
We would like to inform all our customers that our bank is covered under THE RESERVE BANK – INTEGRATED OMBUDSMAN SCHEME, 2021. If you are not satisfied with the resolution provided by the bank or if your grievance is not redressed within 30 days of submitting your grievance, you may approach Integrated Ombudsman by filing an online complaint at https://cms.rbi.org.in

Complaints may also be submitted through electronic or physical mode to the ‘Centralized Receipt and Processing Centre’ (CRPC) established at Chandigarh

Grievance Redressal Policy of Shivalik Bank

Shivalik Small Finance Bank has adopted the following policy, in respect of handling customer complaints/grievances, in line with the Quality Policy of the Bank. With a view to ensure consistent superior service experience, the Bank shall provide a responsive, fair, expeditious and customer-centric query/ complaint management procedures to all external customers. In view of above the Bank shall:
** Ensure visibility and accessibility of complaint handling process to all complainants by providing access to Grievance Redressal policy to customers
** Handle complaints promptly, professionally & in a transparent and fair manner
** Ensure objectivity in the complaint handling process
** Ensure confidentiality of Complainants information unless required for addressing the complaint
** Ensure clear accountability for resolving and reporting of complaints

Objective :
The objective of the policy is to:
** Ensure all customers are provided courteous, timely and fair resolution to problems
** Customers are given full support on the complaints raised and are made aware about the complete scenario so that the customer is satisfied and retained
** Ensure that all the Bank employees work in good faith and without prejudice towards the interest of the customers
** Ensure adherence to all relevant Regulatory & Statutory requirements as mandated by RBI and mentioned in the Shivalik Grievance redressal policy
** Continually improve its processes & systems by taking inputs from customers, employees, and other interested parties