casioindiashop.com Casio Customer Care Number & Email

Company : Casio Crystalarc Lifestyle
Service Name : Customer Care Number & Email
Head Quarters : Gurgaon Haryana
Industry : Online Shopping
Service / Product : Watches, Electronic Musical Instruments, Calculators, Label Printers, Accessories
Website : https://www.casioindiashop.com

Casio Customer Service Care Number & Email

Email: support[AT]casioindiashop.com
Phone: +91-7998799845
Mon-Sat : 10AM-6PM

Contact Us :
Crystalarc Lifestyle
68/273 (Basement) Kaushik Complex Village
Sukhrali, M.G. Road, Gurgaon – 122001 (Haryana)

Related / Similar Customer Care : Saregama Customer Care Toll Free Number, E-mail Address

Casio Shipping & Delivery Policy

‘CasioIndiaShop’ serves to selected cities. Please check if we deliver to your pin code in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

How do I cancel my order?
** Login to www.casioindiashop.com and check your order tab.
** Select the item you want to cancel.
** Click Cancel, select a reason for cancellation and submit it for confirmation.
** Once we get the request for the cancellation, we will process it for cancellation.
** After we receive the product, it will be thoroughly examined for any usage signs, original accessories, warranty cards, invoices, manuals, boxes, original packaging etc.

Why can I not click Cancel Order Button?
If you are not able cancel your product, it may be due to following reasons:
** Your Order has been shipped
** You have ordered a custom made product
** The product is non-refundable

In how much time my cancellation request will be accepted?
If you’ve requested for cancellation and the item has not been shipped, then it will take maximum 2-3 business days to initiate a refund for which you will be notified of the same. It may take up to 7-15 days to reflect the same in your account depending on your financial institution.

Shipping & Handling Charges:
Domestic Order: We provide free shipping within India.

Track Order:
All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order. Registered users can Sign in and track their orders from order history section in the account page. We request all unregistered users to Click here and register today for enhancing your shopping experience.

Time to Deliver:
Our endeavor is to make fastest delivery by ensuring 24 hour dispatch for all our orders. The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on promised time.

Important Note:
In case the office address is provided for delivery, please make sure that the department details, employee number and direct landline numbers are also provided to prevent any last minute hassles and failed delivery. To prevent misplaced delivery, please keep one of the following identity cards for verification:
** Pan card
** Driving License
** Passport
** Voter identification card
** Unique Identification Card (Aadhaar)

Please Note: Recipient needs to produce passport or driving license for receiving the delivery. For any customer assistance, you can call on our toll-free number or write to provide the correct details.

Transit Insurance: All goods will be fully insured by until they reach you, so your purchase is 100% safe.

Returns & Cancellations Policy of Casio

Our endeavor is to make your online shopping more convenient and interesting by providing easy returns and cancellations process.

How, Why, When and What can I return?
All the products sold through www.casioindiashop.com found to be in defective and damaged condition may be return within 48 hours of delivery, however, this is subject to the fulfilment of other requirements. Please take note of below mentioned points:
** It is advised to you that after receiving the products please go through the user manual for the necessary information.
** Those claims reached to us within 48 hours of the delivery shall only be entertained for the defective claims and thereafter all claims shall be covered under the warranty.
** You need to submit all the necessary proof to substantiate that you have purchased the products from www.casioindiashop.com.

** In order to return the product, the customer has to make sure that the product is in unused and original condition, include all the price tags, labels, manuals, warranty cards, original and non-damaged box in which the product has been received, original transit worthy outer packaging to pack and return, Brand retail packaging in fresh original condition as was received, invoice, original packaging of the product.

** If the product is been found to be used then it would not be eligible for return/replacement. In case it is noticed by us that the customer has returned a product that has not been purchased from www.casioindiashop.com then the customer will be liable to face severe legal consequences as applicable and time being in force for such act.

** Products marked as “non-returnable” on the product detail page cannot be returned.
** Some products are not returnable, especially in Digital Piano & Calculator/Label Printer/Tape category). These products are marked non-returnable on product detail page.
** Exception: Non-returnable product category- Digital Pianos & Label Tapes.
** Any offer availed with a cart level criterion shall be reversed and debited to the refund amount whenever a partial return is requested which disqualifies the applicability of the said criterion.

Are the products covered with manufacturer warranty?
Yes, all the products sold at www.casioindiashop.com are 100% original and authentic products and carry the warranty stated by the manufacturer.

How do I return/refund a product purchased from www.casioindiashop.com?
For Returns follow these simple steps:
** Login to www.casioindiashop.com and check your order tab.
** Select the item you want to return.
** Click Return, select a reason for return along with photo/video required and submit it for confirmation.
** Once we get the request for the return, we will process it.
** We will contact you or you will get a notification to initiate the pickup process after your confirmation

How do I cancel my order?
** Login to www.casioindiashop.com and check your order tab.
** Select the item you want to cancel.
** Click Cancel, select a reason for cancellation and submit it for confirmation.
** Once we get the request for the cancellation, we will process it for cancellation.
** After we receive the product, it will be thoroughly examined for any usage signs, original accessories, warranty cards, invoices, manuals, boxes, original packaging etc.

Why can I not click Cancel Order Button?
If you are not able cancel your product, it may be due to following reasons:
** Your Order has been shipped
** You have ordered a custom made product
** The product is non-refundable

In how much time my cancellation request will be accepted?
If you’ve requested for cancellation and the item has not been shipped, then it will take maximum 2-3 business days to initiate a refund for which you will be notified of the same. It may take up to 7-15 days to reflect the same in your account depending on your financial institution.