Utkarsh Small Finance Bank Customer Care Number & Address

Company : Utkarsh Small Finance Bank Ltd
Service Name : Customer Care Number & Address
Head Quarters : Varanasi Uttar Pradesh
Industry : Bank
Service/Product : Financial Services
Website : https://www.utkarsh.bank/help-and-support/

Utkarsh Small Finance Bank Customer Care Number

Customer Care Number – 1800 123 9878
For Micro-Banking and Advances related queries – 1800 208 1788
Email ID :
customercare[AT]utkarsh.bank
communications[AT]utkarsh.bank
Grievance Redressal :
Registered Office Address:
Utkarsh Tower,
NH-31(Airport Road),
Sehmalpur, Kazi Sarai,
Harhua, Varanasi,
PIN – 221105, Uttar Pradesh
Phone: 0542-2500596

Related / Similar Customer Care : NESFB Customer Care Toll Free Number & Email Address

Branch Address of Utkarsh Small Finance Bank

Shop No.G-12 & B-12, Friends Wasan Plaza,
17/2/4, Sanjay Place, Agra, Uttar Pradesh-
282002

Ground Floor of complex known as “SPG
EMPRESSA, Shop no. 02, Survey no. 2784,
Sub plot no. 9, Mithakali Road, Navrangpura,
Ahmedabad – 380009, Gujarat

Dev Atiler Building, Shop Number-17, Ground
Floor, Near Deer Circle, Anandnagar, 100 ft
Road, Prahaladnagar, Satellite,
Ahmedabad-380015

Utkarsh Small Finance Bank, Upper Ground
Floor, Sagar Junction Complex, Municipal Plot
no.1372, Ainthapali Chowk,Budharaja Road,
Dist. Sambalpur

Upper Ground Floor, Plot no. 01 situated at
Dhobi Ghat, Anna Sagar Circular Road, Near
Master’s Academy, Christian Ganj, Vaishali
Nagar, Ajmer, District- Ajmer, State- Rajasthan,
PIN- 305001

Ground Floor, Holy Cross Convent Road,Opp.
Maruti Showroom
Akola, Maharashtra 444005

Ground Floor,
Municipal No.3/339A, Ramghat
Road, Aligarh, UP- 202001.

Utkarsh Small Finance Bank, House no 4/2A,
Ground Floor, Sardar Patel Marg, Civil Lines,
PO-Allahabad, District – Allahabad. Uttar
Pradesh. Pin 211001

Ground Floor, Municipal no. 242/Ka, Near
Pitamber Hotel, Mohalla- Bakshi Tola, Mall
Road, Tehsil and District- Almora, Uttarakhand,
PIN 263601

Agrsen Tower, Ground Floor, Shop No.4,
Scheme No.3, Basant Vihar, Alwar, Rajasthan-
301001

Utkarsh Small Finance Bank,Ground Floor,
5406/2-3 Shree Complex, Crossroad no 3,
Panjabi Mohalla, District – Ambala, Haryana.
Pin 133001

Lower Ground Floor, Shop no. 8, Plot No. 5,
Survey No. 48/1, Gulshan Plaza, Rajapeth,
Amravati, Maharashtra PIN 444601

Utkarsh Small Finance Bank Grievance Redressal Policy

This section deals with broad definition and illustrative examples of Queries and Complaints, to facilitate accurate logging of issues raised by the customers during their interaction with the customer touchpoints of the Bank such as branches, Contact Centre, etc.

Query:
A Query is:
a) Any doubt/ enquiry of the customer.
b) Clarification/ additional information sought by the customer.
c) Information/ clarification/ status update sought by a customer for service/ deliverables. before expiry of the turnaround time (TAT) specified for such service/ deliverables.

Complaint:
A Complaint is:
a) An expression of dissatisfaction/grievance/ protest by the customer.
b) A dispute raised by the customer regarding any transaction.
c) Delay in fulfilment of customer requests beyond the specified TAT. Examples of complaints:
i. Address change request given by customer not fulfilled.
ii. Cash not dispensed/ less cash dispensed from ATM, etc.

Registration of Complaints :
The Customers can lodge/ register their complaints and seek redressal/ resolution through any of the following channels:
i. All Banking outlets/ branches.
ii. Physical letters to Head Office.
iii. Contact Centre/ Customer Care by dialing the toll-free numbers or by email addressed to customercare[AT]utkarsh.bank
iv. Bank’s Website and Online Dispute Resolution Portal.
v. Internet Banking / Mobile Banking.
vi. SMS to Virtual Mobile Number for raising transactional disputes.

Complaints/Suggestions Box are also provided at all branches / offices of the Bank to enable the customers to lodge complaints. Further, at every branch & office of the bank a notice requesting the customers to meet the branch manager shall be displayed regarding grievances, if the grievances remain unredressed.