coastalareabank.com Coastal Bank Vijayawada Customer Care Toll Free Number & E-mail

Organisation : Coastal Bank (Coastal Local Area Bank Ltd)
Head Quarters : Vijayawada
Industry : Bank
Service / Product : Banking Service
Website : https://www.coastalareabank.com/index

Coastal Bank Customer Care Toll Free Number & E-mail

Debit Card Helpline :
You can call on Customer Care TOLL FREE NUMBERS
1800 532 7444
1800 123 6230
1800 833 1004
ALTERNATE NO : 8106573542 (Only for Card Blocking)
E-Mail ID : coastalho[AT]coastalareabank.com

Related / Similar Customer Care : Suryoday Small Finance Bank Customer Care Toll Free Number Contact Address

Conact Us :
You can call on Landline Numbers
0866-2494425
0866-2494426
0866-2494238

Email to Us :
Your feedback is utmost important to us. Please share your unhappiness on the services of the Bank or its representatives by
unhappy[AT]coastalareabank.com
Your feedback will be kept confidential.

Address :
D NO 59-12-16, Grace Line,
Gayatri Nagar Main Road,
Vijayawada 520008

Grievance Redressal of Coastal Bank

For grievance redressal, please drop a mail to us:
Mail ID : care[AT]coastalareabank.com
Name : P Srinivasa Kumar

Designation : Manager
Mobile Number : 9949442626
Land Line Number : 0866-2494425/4426
Email ID : pandd[AT]coastalareabank.com

Escalation Matrix :
AGM (Operations) : 9400734446
Email ID : agm.ops[AT]coastalareabank.com
AGM (IT) : 9849694352
Email ID : agm.it[AT]coastalareabank.com
CFO : 9100552271
Email ID : cfo[AT]coastalareabank.com

Customer Grievance Redressal Policy

Machinery to handle customer complaints/grievances :
Complaint Registration: –
A customer, if not, satisfied with the service of the Bank or has a grievance can lodge a complaint in person at the branch by giving complaint in writing to the Branch Head and obtain an acknowledgement.

Complaint in Person :
A Complaint book in perforated form is available with the Branch Head for making it available to the customers on demand (Annexure III). Customers can obtain it from the Branch Head, record grievances therein and obtain acknowledgement.

Complaint/Suggestion Box :
Customer may use complaint cum suggestion box kept at the Branch for any feedback/ suggestions for improvement in our products and services. The Branch Head shall open the box every day and look for suggestions/complaints if any for necessary action.

Complaints over Telephone :
The minor complaint may be lodged to the Branch Head or over telephone with the AGM (operations) at the Corporate Office. The name and telephone number of AGM (operations) is displayed at the Branches.

Complaints through mail/e-mail :
Customers can also submit complaint by post or through e-mail to coastalho[AT]coastalareabank.com Complaints received by e-mail shall be acknowledged by e-mail to the extent possible.

Banking Ombudsman Scheme (BOS) :
The Banking Ombudsman Scheme, 2006 (as amended 1st July 2017) has defined banks applicable under the Scheme as follows:
Quote:
‘bank’ means a ‘banking company’, a ‘corresponding new bank’, a ‘Regional Rural Bank’, ‘State Bank of India’ a ‘Subsidiary Bank’ as defined in Section 5 of the Banking Regulation Act, 1949 (Act 10 of 1949), or a ‘Primary Co-operative Bank’ as defined in clause (c) of Section 56 of that Act and included in the Second Schedule of the Reserve Bank of India Act, 1934 (Act 2 of 1934), having a place of business in India, whether such bank is incorporated in India or outside India.

Unquote:
Even though our Bank is not a Scheduled Commercial Bank, Bank shall implement the guidelines applicable to the Banking Ombudsman Scheme, 2006 (as amended 1st July 2017).

Resolution of grievances:
Branch Head is responsible for the resolution of complaints/grievances in respect of customer service. He is responsible for ensuring closure of all complaints received at the branches, to the customer’s satisfaction and if the customer is not satisfied, then he should be provided with alternate avenues to escalate the issue. If the Branch Head feels that it is not possible at his level to solve the problem, he can refer the issue to Corporate Office for guidance.

Time frame: –
Complaint is seen by the Bank in the right perspective, as it indirectly reveals the weak spot in the working of the Bank. Complaint received is analyzed from all angles. The following time norms are generally followed by the Bank for redessal of the complaint:
Redressal by the Branch Head :: within 7 days
Redressal by the Corporate Office :: within 30 days

If the customer does not receive a satisfactory reply within 30 days of lodging of complaint with the Bank, he/she may approach any legal forum to address the grievance. Branch Head must send action taken report on complaints received at the Branch level to the Corporate office at the end of every month or at frequent intervals as the situation demand.