dcbbank.com DCB Bank Mumbai Customer Care Centre Number

Company : DCB Bank Limited
Head Quarters : Mumbai
Industry : Bank
Service / Product : Banking Service
Website : https://www.dcbbank.com/

DCB Bank Customer Care Centre Number

Know more about our exciting products and services and share your feedback with us.
For NRIs :
Call: 91 22 61271000
India: 022 68997777
Email: nri[AT]dcbbank.com

For Resident Indians : (IST 8:00am to 8:00pm)
Call: 022 6899 7777 or 040 6815 7777
Email: customercare[AT]dcbbank.com
Email for Demat account queries: demat[AT]dcbbank.com
Email for Loan account queries: loans[AT]dcbbank.com

Related / Similar Customer Care : KBS Bank Hyderabad Customer Care Number & Address

DCB Customer Care Service Hours :
Services Timings
For Loans (Asset) Customers 8AM to 8PM (Monday to Saturday)
For Domestic Accounts (Liability) Customers 8AM to 8PM (Monday to Saturday)
For NRI Customers Available 24×7
*Emergency Services Available 24×7

List of emergency services:
** Card blocking
** Card PIN generation
** Stop cheque request
** Blocking of alternate channels viz. DCB Internet or Mobile Banking, UPI
** Reporting of fraudulent transactions in the account

Complaint Redressal & Form of DCB Bank

At DCB Bank, we are committed to providing convenient and reliable solutions to help you achieve your financial goals. We consider customer satisfaction critical for our success and we strive to enhance our services, and make them more user-friendly.

Get in touch with our Customer Care Centre :
Your concerns are our priority. We consistently make efforts to provide you with the best services. Should you have any concerns that require special attention, you can get in touch with us in the following ways:
Call: 022 6899 7777 / 040 6815 7777
Email us at customercare[AT]dcbbank.com
Call: +91 22 61271000 (For customers based overseas)
Email us at nri[AT]dcbbank.com (For queries related to NR services)
Email us at demat[AT]dcbbank.com (For demat related services)
Email us at loans[AT]dcbbank.com (For queries related to Loan account)
Write in at: DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai 400064.

You can also get in touch with the Branch Operations Manager (BOM) or Relationship Manager (RM) at the Branch / Business Unit where you are maintaining your relationship or the respective Regional Nodal Officers and they will be happy to assist you.

Escalate Your Concern to the Nodal Officer :
If, for any reason, our Customer Care Team or the Branch is unable to resolve your concern, or should you not receive a communication from them within 10 working days, you can approach our Principal Nodal Officer at the Corporate & Registered Office:
Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park,
Tower A, Senapati Bapat Marg, Lower Parel,
Mumbai-400013.
Tel: +91 22 6618 7031
E-mail: nodal.officer[AT]dcbbank.com

If you desire, you may also get in touch with our Senior Management at the Corporate Office. You will receive a communication within 10 working days of escalating your complaint.

Please mention all the particulars of the complaint, with your Customer ID, Account Number, Branch Name, Title of the Account, the preferred Contact Address, Telephone Number and E-mail ID.

Banking Ombudsman :
In the unfortunate event where we are unable to provide you with a satisfactory solution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India. The Banking Ombudsman Scheme is available in the “Customer Corner” Section.

Complaint Form :
Addresses of Banking Ombudsmen & DCB Regional Nodal Officers

For Demat Customers :
If you are not satisfied with the resolution provided to your complaint by DCB Bank Limited as your Depository Participant (DP), then you may escalate your complaint to SEBI on their Complaint Redressal portal “SCORES – SEBI Complaint Redressal System” at the following web link : https://scores.gov.in/scores/Welcome.html

DCB Bank Online Services

** Whatsapp Banking
** Mobile Banking
** Personal Internet Banking
** Business Internet Banking
** Email Statements
** Dcb Remit Online
** Phone Banking
** Bharat Bill Payment System
** Dcb Bharatqr Payment
** Safety Security Tips