janaushadhi.gov.in Customer Care Toll Free Number PMBI : Pharmaceuticals & Medical Devices Bureau of India

Organisation : Pharmaceuticals & Medical Devices Bureau of India (PMBI)
Service Name : Customer Care Toll Free Number
Headquarters : New Delhi
Industry : Pharmaceuticals
Service / Product : Pharmaceuticals & Medical
Website : http://janaushadhi.gov.in

PMBI Customer Care Toll Free Number

Toll-Free No. : 1800-180-8080
Email-id: complaints[at]janaushadhi[dot]gov[dot]in
Note: Our Customer care executives associated with Toll-free number are available from Monday to Friday 9.30 AM to 6.00 PM.

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Contact Address of Pharmaceuticals & Medical Devices Bureau of India

Pharmaceuticals & Medical Devices Bureau of India (PMBI)
8th & 9th Floor,
Block E-1, Videocon Tower,
Jhandewalan Extension,
New Delhi-110055

Tel: 011-49431800
Fax: 011-49431899

Website: janaushadhi.gov.in
Office Timing: 9:30 AM to 6:00 PM (Mon to Fri)

FAQ on Pharmaceuticals & Medical Devices Bureau of India

Frequently Asked Questions on Pharmaceuticals & Medical Devices Bureau of India
1. What is Pradhan Mantri Bhartiya Janaushadhi Pariyojana (PMBJP)?
‘Pradhan Mantri Bhartiya Janaushadhi Pariyojana (PMBJP)’ is a campaign launched by the Department of Pharmaceuticals in association with Central Pharma Public Sector Undertakings, to provide quality medicines at affordable prices to the masses through dedicated outlets called ‘Pradhan Mantri Bhartiya Janaushadhi Kendra’. These provide generic medicines at much lesser price. The potency of these medicines are same as compared to expensive branded medicines available in the open market.

2. What is a generic medicine?
Generic drugs are marketed under a non-proprietary or approved name rather than a proprietary or brand name. Generic drugs are equally effective and inexpensive compared to their branded counterparts.

3. What is PMBI?
PMBI (Pharmaceuticals & Medical Devices Bureau of India) has been established under the Department of Pharmaceuticals, Govt. of India, with the support of all the CPSUs for co-coordinating procurement, supply and marketing of generic drugs through the Pradhan Mantri Bhartiya Janaushadhi Kendras.

4. How the quality, safety and efficacy of medicines are ensured?
The quality, safety and efficacy of medicines are ensured by getting each batch of medicines procured from CPSUs as well as private suppliers tested from NABL approved laboratories and conforming to the required standards before the same are supplied to Super stockists /Pradhan Mantri Bhartiya Janaushadhi Kendras from the warehouse of PMBI.

5. Are generic drugs as effective as branded ones?
The generic drugs have same efficacy and therapeutic value as that of the branded medicines.

6. How do generic medicines benefit the patients?
By taking generic medicines, a patient can reduce his/her expenditure on medicines drastically.

7. What are the medicines available from Pradhan Mantri Janaushadhi Kendras and what are their prices?
The endeavour of PMBI is to make available all therapeutic medicines at Jan Aushadhi Stores. A list of medicines with their MRP which are presently available are given under the heading “PMBJP Products- Therapeutic groups” on the website of PMBI. More medicines are being added to this list.

8. How many Pradhan Mantri Janaushadhi Kendras have been opened and what are their locations?
More than 9400 are currently functional. List of State-wise / District-wise PMBJK’s along with their locations are available under the heading “PMBJP => PMBJP Kendra” of the website of PMBI.

9. What is timing (opening and closing) of the Pradhan Mantri Janaushadhi Kendras?
The normal working hours of PMBJK’s are 8 AM to 8 PM.

10. How the medicines are procured and supplied to Pradhan Mantri Janaushadhi Kendras?
Medicines are procured through an open tender system from private manufacturers as well as CPSUs. Each batch of procured medicines are duly tested from empanelled NABL laboratories and sent to Kendra through distribution network.

11. Who can open a Pradhan Mantri Janaushadhi Kendras?
Individual entrepreneur / Proprietor
Partnership
Charitable Institute/Hospital
NGO/ Trust/ Society
Government/ Government Nominated Agency
Any Other (Please specify)