HNI-INDIA Mumbai Customer Care

Company : HNI-INDIA
Corporate Office : Mumbai
Industry : Furniture
Service/Product :Ergonomic Chairs, Home Desk
Website : https://estore.hni-india.com/contact-us/

HNI-INDIA Customer Care

Call : +91 84484 40378
Email : response [AT] hni-india.com

HNI-INDIA Contact Address

406, Windfall, C-wing, Sahara Plaza,
Andheri – Kurla Road, J. B. Nagar
Andheri (East) 400059, Mumbai, Maharashtra, India.

Related / Similar Customer Care : Hippo Stores Delhi Customer Support

Cancellation Policy Of HNI-INDIA

** For all products once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any change requests (other than damage or defective request).
** We request the customer or customer’s family member to be present during delivery to ensure that they inspect the furniture properly at the time of delivery.
** For DIY (Do it Yourself) products and those where you select our installation service, you shall inform us of the damaged product within 24 hours of delivery and/or installation, as the case may be, in accordance with this policy.
** We, at HNI India, do not offer exchanges unless the product is damaged or defective on arrival.

Cancellation:
** Once booked, cancellation is allowed only within24 hours of placing the order(there would be h3 applicable).
** No cancellations are allowed for products bought under discount.
** Any cancellation made after 24 hours will be non-refundable.

Replacement Policy Of HNI-INDIA

Return/Replace:

We accept returns strictly in accordance with this policy and only in case of product(s) which are damaged on arrival.
2a) For the DIY (Do it Yourself) products, you should inform us of the receipt of a damaged product within 24 hours of delivery.
2b) For products where you opt for our installation service, you should inform us of the receipt of any damaged product within 24 hours of the installation.
** To inform us of the damage, take a clear photograph of the damaged product and e-mail it to our customer care mail id response [AT] hni-india.com Please also attach a copy of the invoice and mention the order number.
** Without these details, we will not be able to process your request.
** If you send incomplete details within 24 hours, we will not be able to process your request and the sale will become absolute.
** Refund will be provided only in case a replacement or replacement part for the same product is not available.
** If a particular part is faulty but replaceable, it shall be replaced or the damage shall be fixed/rectified.

Refund Policy Of HNI-INDIA

Refund policy:
** Refund method shall be via cheque or NEFT transfer or transfer to the Credit Card/Debit Card from where the Payment had been made.
** The choice of the same shall lie with HNI India. HNI India shall notify the customer of such a transfer through email and/or through phone.
** Please follow up with your respective bank/ card issuer post completion of refund process by HNI India, to check on credit of amount in your account.
** The refund will take 7 working days from when it stands due.
** In case of refunds made through cheques the same will be sent by courier within 7 working days.
** However, you need to consider transit time for cheque reaching to your place.