Gulbarga Electricity Supply Company Kalaburagi Customer Service : gescom.in

Company : Gulbarga Electricity Supply Company Limited
Head Quarters Location : Kalaburagi
Industry : Electricity
Service / Product : Electricity Supply service
Website : www.gescom.in

GESCOM Customer Care Number

Soujanya Counters and Service Station :
** To provide better service to customers, the Soujanya Counters and Service Stations are being remodeled and refurbished.

Related / Similar Service : Ricoh India Customer Care Number

** GESCOM is planning to setup consumer service centers as one-step point for providing information and attending to complaints of the customers.

Better Customer Care for Greater Customer Satisfaction :
** Since it became operational in June 2002, GESCOM has undertaken a number of measures to improve customer care.
These include
Speedy Response To Customer Complaints:
** Systems have been put in place for attending to customer’s complaints quickly.
** Customers can even approach the Managing Director directly with their complaints, either through e-mail, letter or in person.
** You may even send your complaint online by clicking here.

Sensitising Field Staff To Improve Behavior With Customers:
** Special efforts are being made to bring about an attitudinal change in the field staff attending to customer’s complaints.
** They have been sensitized to the need for courtesy, politeness and responsiveness while dealing with customers.
** HRD training is being given to them.

Services

** Maintenance of Service Station for immediate attending Fuse of Call/ Breakdowns.
** Providing Mobile Phones to all Field Officers (AEE’s & Above) for speedy communication under emergency or breakdowns.
** Operating ‘Soujanya Kendra’ at all divisional level to solve consumer grievances.
** Community involvement in rural areas.
** Computerization of Billing System.
** Engaging GVP’s ( Gram Vidyut Pratinidhi ) in Rural Areas for Billing, Collection and to act as mediator between consumer and company in solving the problems.
** Creating awareness of Anti Theft Law (ATL) in consumer by conducting Street Plays, Advertisements and Mass Raids.
** Creation of High Value Consumer Management Cell (HVCMC) to solve the problems of High Value Consumer like HT Consumers.
** Centralized, Computerized billing systems for HT consumers at the corporate level to analyze the HT consumers Consumptions and billing problems.
** Computing Energy Audit of 11 KV feeders to analyze System Losses.
** Introduction of 24 hr continuous power supply for villages (Jewargi Tq. As a pilot Program).

About Us

In the year 1999, Karnataka embarked on a major reform of the power sector. As a first step, Karnataka Electricity Board (KEB) was dissolved and in its place, the Karnataka Power Transmission Corporation Limited (KPTCL) was incorporated. This was followed by the constitution of Karnataka Electricity Regulatory Commission (KERC) in November 1999.

In the next phase of the reform process, the transmission and distribution business managed by KPTCL was unbundled in June 2002. Four new distribution companies were formed to distribute power in Karnataka.Gulbarga Electricity Supply Company Limited (GESCOM) has taken over the responsibility from KPTCL for the distribution of electricity in 6 districts and commenced its operations from 1st June 2002. The company has successfully entered into 11th year of operation.