HMT Watches Bangalore Customer Care : hmtwatches.in

Organisation : HMT Limited
Service Name : Customer Care
Headquarters : Bangalore
Industry : Watch
Service/ Product : Watches (Online Shopping)
Website : https://www.hmtwatches.in/

HMT Watches Customer Care

Customer care Telephone No : 080-28385491 . (From 10 am to 4 pm Except on sundays and holidays.)

Related / Similar Customer Care : Sonata Watches Customer Care

For Grivences email id : sales@hmtlimited.com, watches@hmtindia.com

Payment Options

What are the different payment modes for online purchase of HMT watches?
The following modes of payment options are available for placing orders
** Credit card (Visa/ Master card/ Amex/JCB)
** Debit card (Mastercard/Visa/Maestro)
** Netbanking (For all leading banks )
** Cash Cards (Itz CC, I CC, Oxicash, Pay cash)

My transaction was not successful but the amount has been deducted from my account. What is the procedure to get the refund?
** Please write to us at sales@hmtlimited.com and provide all the details. Action will be initiated immediately to refund the amount.

How does online payment work.
Once you select the payment method, the financial information entered by you will be directly authorized by your respective bank/credit/debit card company. Once we receive their clearance, your order will be processed and you will receive a communication for the same.

How secure is the financial details provided by me for online payment?
** The financial details entered by the customers is received and processed by a leading third party payment gateway service provider who has adopted PCI-DSS 2.0 standards of compliance making it one of the most secure payment gateway in the world.

** It uses industry standard SSL (Secure Socket Layer) technology for customer data encryption and follows strict in-house security guidelines to ensure confidentiality of customer information .

Cancellation and Refunds

Can I cancel my order?
You can cancel the orders that have not been processed /approved/shipped by us in which case we shall cancel the order and refund the entire amount deducting the payment gateway commisions.

We will not be able to cancel orders that have already been processed and shipped out by us. The right to decide whether the order can be cancelled or not lies entirely with HMT Limited and the customer agrees not to dispute the decision of HMT Limited regarding cancellation.

How can I cancel my order?
You can send your request to cancel the order to us .Go to My Accounts->My Orders, click on Request Cancellation against the order to be cancelled, fill in the details and submit your request. We shall email you the action taken and initiate cancellation/ refund process in case the order can be cancelled.

How can I get the refund for cancelled orders?
Once the order is cancelled by us, refund process will be initiated. The amount will be refunded to your account through which the transaction will be made within 15 working days.

Returns

I have received a wrong/ faulty / damaged product .What should I do?
In order to return a wrong/faulty/ damaged product
** Go to My Account -> My orders-> return
** Register your complaint filling in the details and attaching the image of the faulty / damaged product
** Upon confirmation by us, pack the product adequately and courier back to us filling in the courier details within 2 days of receiving the confirmation .
** The product received shall be inspected and replaced if found wrong/faulty/ damaged .Courier charges incurred by you shall be refunded to your account.

What are the terms and conditions for return/replacement?
** Products must be in their original condition
** Products must be unused, unaltered, unsoiled, not tampered with and sent with their original tags intact.
** Upon receipt of the product by us, it will be subjected to checking to ascertain that the product sent by us has not been altered, tampered or replaced.
** If the check is successful, action will be initiated to replace the product subjected to availability of the product.
** In case the product is not available, action will be initiated to refund the amount.