DigiLocker Customer Support : Ministry of Electronics & Information Technology

Organisation : Ministry of Electronics & Information Technology
Service Name : Customer Support
Headquarters : New Delhi
Industry : Government
Service/ Product : DigiLocker Services
Website : https://www.digilocker.gov.in/

DigiLocker Contact

In case you are facing problems, or if you have an inquiry or suggestion, please contact us from our customer support page. Our support email is given there.

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Address:
If you want to write to us, our address is,

DigiLocker Project
National E-Governance Division,
Ministry of Electronics & Information Technology
4th Floor, Electronics Niketan,
6, CGO Complex,
New Delhi – 110003

Customer Support

If your problem is still unresolved, please email us at support[at]digitallocker[dot]gov[dot]in. Our support team will get back to you.

About DigiLocker:
DigiLocker, the National Digital Locker System launched by Govt. of India, can be accessed at https://digilocker[dot]gov[dot]in and https://digitallocker[dot]gov[dot]in

Key Components :
Each resident’s DigiLocker account has the following sections:
** Dashboard – This section is the first page you see when you login and shows a summary of all your documents.
** Issued Documents – This section shows the URIs (links) of the documents or certificates issued to you by the Govt. department or other agencies participating in DigiLocker.
** Uploaded Documents – This section shows all the documents which are uploaded by you. You can update the document type and share these uploaded documents.
** Shared Documents – This sections shows the list of documents which you share with others (via email).
** Activity – This section is a log of the activities you performed in you DigiLocker account. The log included the details about the activities such as file upload, download etc.
** Issuers – This section lists the departments and agencies that are registered on DigiLocker as Issuers. If these departments have issued any document/certificate to you, it will appear in the form of a URI (link) in your Issued Documents section.

Benefits:
DigiLocker is aimed at the concept of paperless governance. It offers the following benefits:
** Citizens can access their digital documents anytime, anywhere and share it online. This is convenient and time saving.
** It reduces the administrative overhead of Government departments by minimizing the use of paper.
** Digital Locker makes it easier to validate the authenticity of documents as they are issued directly by the registered issuers.

Security Features:
DigiLocker is safe and secure to use. We are taking all precautionary measures to ensure your data is protected and uncompromised. Please find the list of security measures that have been implemented till now. This list will expand as more safety features get added.

Standard Practices: DigiLocker follows standard software development practices of uniform coding standards, guidelines and reviews. Every release is reviewed and tested internally for security and penetration vulnerabilities before getting deployed on our servers.

256 Bit SSL Encryption: DigiLocker uses 256 bit secure socket layer (SSL) Encryption for information transmitted during any activity.

Mobile Authentication based Sign Up: DigiLocker uses mobile authentication based signup via OTP (one time password) for authenticating users and allowing access to the platform.

Aadhaar Authentication based Issued Document Access: To receive issued documents from registered issuers, citizens need to authenticate themselves using Aadhaar’s Biometric or Mobile OTP authentication service.

ISO 27001 certified Data Centre: The application is hosted in a ISO 27001 security certified data centre.

Data Redundancy: Data is backed up in secure environment with proper redundancy.

Timed Log Out: To protect citizen’s account from unauthorized access, our system is designed to terminate session automatically if extended inactivity is detected.

Security Audit: The DigiLocker application has been security audited by a recognized audit agency and the application security audit certificate has been obtained.

User Consent Based System: The data from DigiLocker is shared only with the citizen’s explicit consent. All sharing and access activities are logged and conveyed to the citizen. Organizations that need access to citizens’ certificates need to register on DigiLocker and seek explicit consent from the citizen.