Prestige Xclusive Customer Care/ Service Centers Hosur : prestigexclusive.in

Company : TTK Prestige Limited (Prestige Xclusive)
Service Name : Customer Care/ Service Centers
Headquarters : Hosur, Tamil Nadu
Industry : Store/ Shop
Service/Product : Kitchen Appliances, Smart Kitchen
Website : https://shop.ttkprestige.com/

Prestige Xclusive Customer Care

Prestige Xclusive (earlier known as Prestige Smart Kitchen), the exclusive store from TTK Prestige Ltd – a 63-year strong brand and India’s largest kitchen appliance company.

Related / Similar Service : TTK Prestige Customer Service Centre

Customer Care Queries

Contact: TTK Prestige
Phone No.: 1800-123-334411
Email: customercare@ttkprestige.com

Online Shopping Queries

For Online Shopping Assistance / Order Status Queries

Phone No.: 04344-275724 / 08056777073
Business Hours: Monday to Saturday – 09:30 a.m. to 07:00 p.m. IST
Email: websitecustomer.support@prestigesmartkitchen.com

Customer Service Centers

TTK End Customer Care :
National Helpline No: 1800-123-334411 (Toll Free);
BSNL/MTNL Customers: 080-6846 9897 (Toll);
Call Center working hours: Monday to Sunday, 8:00 AM to 8:00 PM;

TTK Dealer Care :
Call Center Helpline No: 080 – 4687 2000 (Toll);
Call Center working hours: Monday to Saturday, 11:00 AM to 8:00 PM;

TTK Prestige dealers can reach out to the Dealer Care# for issue with the dealer stocks or end customer units brought in for repairs at the dealer point.

Process:
** End Customers can call the national helpline number and explain the product related issue or general queries or Installation request to the helpline executive.
** After understanding the query, the executive will either assist to telephonically resolve the complaint or register a complaint for product related issue by generating a Work order ID for “Home Service” eligible complaints subject to calling customer pin code is serviceable as per TTK records.
** There are two types of service: “Home Service” and “Carry-in Service”.
** Products eligible for “Home Service” : Air Fryer, Air Purifier, Barbeque, Built in Hob, Food processor, Hybrid Combi Cooktops, Induction Cook Top, LPG Gas stove, Mixer Grinder, Juicer Mixer Grinder, Kitchen Hood, Microwave Oven, OTG, Rice Cooker, Steam Cleaner, Electric Mop, Water Purifier, Wet Grinder.
** Select Products eligible for “Installation/Demo”: Air Purifier, Built in HOB *, Food Processor *, Hob Top *, Kitchen Hood *, OTG *, Ozoniser, Roti Maker *, Steam Cleaner/ Electric MOP, Vaccum Cleaner. (* are chargeable to end user, plz ask for Installation charges from Helpline executive).
** For “Carry in” service, end customer is advised to carry the product to the nearest authorized Prestige Service Center, the address of which will be sent as a SMS to the calling customer’s valid mobile no.
** For availing the warranty service, carry the purchase invoice and warranty card copies. The warranty period and terms & conditions are as defined in the warranty card of your product.
** For “Home Service” a representative from the nearest TTK Authorised center will visit you to check your product and advise you accordingly.
** In case repairs are required, the representative will give you an estimate of time and price (if not covered by warranty).
** For availing the warranty service, provide the Purchase invoice and Warranty card to the visiting representative. The warranty period and terms & conditions are as per defined in the warranty card of your product.
** After resolving your issue, the representative will close your complaint on our central service system.

Online Complaint

You can also register a complaint by submitting the complaint details online. This complaint will be handled in the same manner as a call to the call center is handled as mentioned above.

On successful submission, you will receive an SMS on your valid mobile no provided at the time of online complaints registration. Also you will shortly receive a follow-up call from our Authorized Service Center. The calling executive will then provide a solution to your problem and guide you.

Register Here :
https://www.ttkprestige.com/contact/online-customer-complaint

If you are experiencing trouble with your product or wish to report an issue with it, kindly fill the online complaint form for registering your complaint with our Customer Support.

Escalations Service

For Service Escalations, please contact the below with your customer complaint number

VOC Manager: escalations.manager@ttkprestige.com
National Service Manager: customercare@ttkprestige.com

RSC Working Hours:
Monday to Saturday, 09.30 AM to 6:00 PM (Holidays on Sundays & Local Holiday)

Our Registered Office:
TTK Prestige Limited
38, Sipcot Industrial Complex,
Hosur-635126, Tamil Nadu, India
Phone No.: +91-4344-276-655 / +91-4344-276-755

Corporate Office:
TTK Prestige Limited
11th Floor, Brigade Towers,
135, Brigade Road
Bangalore-560025, Karnataka India
Phone No.: +91-80-2227-7441 / +91-80-2227-7442