www.customercare.gen.in

Company : Freshtohome Foods Private Limited
Head Quarters : Bangalore
Industry : Food
Service/Product : Fish, Poultry & Mutton, Steaks & Fillet, Marinated
Website : https://www.freshtohome.com

Freshtohome Customer Care Number

Mobile Support : +91-080-39514780
Email Support : customercare AT freshtohome.com

Related : I Say Organic Delhi Customer Order Number : www.customercare.gen.in/2331.html

Contact Us

Address :
Freshtohome Foods Private Limited
No. 7, 2nd Floor,
P Type Sector XII, Kodihalli,
Jeevan Bhima Nagar Main Road,
HAL 3rd Stage
Bangalore – 560 075

Frequently Asked Questions

What are the payment options supported?
FreshToHome uses trusted Razorpay payment gateway system, which supports online payment methods like online bank transfer (Net Banking), credit cards and debit cards.

Is my credit card information safe on your site?
Yes. We do not store credit card details in our system. All online payment related transaction are carried out using trusted Razorpay payment gateway system.

Under what name will my transaction appear on my credit card statement?
Your purchase will be charged under FRESHTOHOME

If I pay by net banking / Credit Card / Debit Card, how long will it take for my account to be debited?
After a successful transaction, your account will get debited immediately.

While I was paying by net banking, my ‘session expired’. Say what?
This happens, simply, when you take too long to make the direct debit payment and do not manage it in the specified amount of time. Go back to the FreshToHome.com site and you would be presented with a page to re-attempt the online payment or convert the order to Cash on Delivery (COD) option.

I made a successful payment by net banking but the system says that the ‘verification has failed’. Now what?
To place a successful order, your payment transaction has to get verified successfully at your bank’s direct debit gateway. The verification can fail because of various reasons. If you made a successful payment but the verification failed, do not worry. The amount debited from your account will get credited back within 7 to 9 working days.

What if the transaction fails while I am paying online using any payment method?
Go back to the FreshToHome.com site and you will be presented with a page to re-attempt the online payment or convert the order to Cash on Delivery (COD) option or if you have changed your mind you can cancel the order and place a new order.

I canceled my order which was made using online payment option (Credit Card/Debit Card/Net Banking). How will I get my money back and when?
The account that you used for payment will get credited with the refund amount within 7 to 9 working days.

My bank is not listed in online payment option, how can I pay?
You can use any Visa / MasterCard Credit Card to pay. In case you don’t have a credit card you could use Cash On Delivery option.

Will I be charged any additional fee for using online payment option?
No.

Can I apply multiple coupons or offers on a single order?
No, you cannot club more than one coupon on a single order. Only one offer/coupon is applicable for an order.The free shipping offer on your first order is not applicable if your are availing any other coupon meant for other offers.

Can I pay by cheque?
No, we do not accept cheque.

I got a cashback offer. How does it work?
If you receive a cashback offer, we will provide the said amount to your account in the form of Store Credit after 5 days of the placing qualified order. There is no restriction on validity. You can redeem maximum Rs 700 as store credit in one order. Please note cash back will be in the form of Store Credit only regardless of the payment modes.

How do I report any issues that I may have face with my order?
We have a professional customer care team to assist you with any issues. If you prefer to speak to Customer Care team, please call us on 080-39514780 between 7am to 10pm or alternatively you can email us on customercare AT freshtohome.com

All items you sell are very perishable, what do I do if I am not satisfied?
We request you to report any quality/quantity related issues to our Customer Care team within the first 48 hours of accepting delivery of the order. We can assure you of addressing it within the next 24 hours .

To avail the benefits of the ‘Refer a Friend’ program can I refer each member of my family?
To avoid misuse of the ‘Refer a Friend’ program, referrals from the same postal address will be considered void. Freshtohome.com reserves all rights to cancel such referrals.

The fish I ordered does not look exactly like in the photos published in the website/app?
Please note the size and color of the fish may or may not resemble the picture shown on the site.

Why is there a difference in amount charged in my final invoice?
To fulfill your order requirement and the size specified, a marginal difference in weight is expected during packaging . There will be difference in the invoice amount during placing an order and the final order if the quantity specified by you needs a chunkier piece to be added to accommodate the quantity ordered.

If the difference in item value is over Rs.29, the amount will be collected at the time of delivery. However if the amount is below Rs.29, we add the amount as a negative store credit which gets added to your next order. In case, you have paid online and post the final packaging,the weight of the item is lesser than what you have ordered, the difference in amount will be refunded online within 7 – 9 working days.