Company : Vodafone m-pesa Limited
Head Quarters : Mumbai
Industry : Mobile Money Digital Wallet
Service/Product : Send money, Pre-paid Recharge, Withdraw Money
Website : https://www.mpesa.in/portal/entity/ContactUs.jsp
M-pesa Toll Free Customer Care Number
Call us :
Dial 55400 (from a Vodafone mobile number)
Dial 1800 123 55400 (from a non-Vodafone number)
Related / Similar Service : My Mobile Payments Customer Care Number
For any queries on m-pesa product or services, call our Toll Free Customer Care (8:00 AM to 10:00 PM)
Email: customercare.vmpl AT vodafone.com
Contact us :
Vodafone m-pesa Limited
(CIN No.: U67100MH2014PLC258108),
Peninsula Corporate Park,
Ganpatrao Kadam Marg, Lower Parel,
Mumbai-400013, India
Fraud Control Help Desk
If you discover any unauthorized/fraudulent transaction in your account, please,
Send email at fraudsupport.vmpl AT vodafone.com
OR
Call us at +91(079)71250017 between 9:00AM to 06:00 PM, except Sundays
FAQs
What is M-Pesa?
M-Pesa is an innovative mobile money digital wallet, which gives you the “power of money” on your mobile phone. It transforms your existing mobile phone into a bank account and gives you the freedom to transact and stay in control 24×7. This service is brought to you by the world’s largest telecom service provider, Vodafone jointly with ICICI Bank Ltd.
Who is eligible to hold an M-Pesa account?
Any Prepaid or Postpaid mobile customer above the age of 18 years is eligible to hold an M-Pesa account.
How do i get started with M-Pesa?
Step 1 – Register on M-Pesa
Step 2 – Deposit e-money into the M-Pesa account
Step 3 – Transact
What are the modes/channels to register on M-Pesa?
** Vodafone Users
** M-Pesa Mobile App
** mpesa.in
** USSD
** M-Pesa Call Centre (55400)
** M-Pesa Agent Outlet
** Non-Vodafone Users
** M-Pesa Mobile App
** M-Pesa Agent Outlet
Are there any charges for opening an account with M-Pesa?
It is waived-off for all Customers.
Am I required to maintain a minimum balance for my M-Pesa account?
No, you do not have to maintain any minimum balance for your M-Pesa account.
What documents are required for account opening?
Documents are not required to open a Min KYC M-Pesa account. However, for a M-Pesa account with enhanced limits, Carry a copy of your Aadhaar card at any Vodafone Store and link your Aadhaar number (EKYC) with your M-Pesa account.
Can I have more than one M-Pesa account?
No, you can have only one M-Pesa account.
Do I need to have GPRS facility to use M-Pesa?
No, you do not need GPRS enabled phone to use M-Pesa services via USSD.
What happens if an unregistered customer becomes registered post receiving a money voucher but before encashing it?
The customer will be able to withdraw that money but with a charge.
Are there any charges for maintaining wallet balance ?
There are no charges for maintaining wallet balance but if a M-Pesa wallet is not used continuously for a period of six months then a recurring monthly inactivity charge of Rs 50 + GST is charged to the customer wallet till the time the customer starts transacting.
What is BBPS?
Bharat Bill Payment System (BBPS) is an integrated bill payment system in India offering interoperable and accessible bill payment service to customers through a network of agents, enabling multiple payment modes, and providing instant confirmation of payment.
Why do I see a mention of BBPS when I pay my bills or do recharges?
When you do a bill payment or recharge via M-Pesa, you may see a BBPS logo on the screen or mention of a BBPS reference ID in your confirmation SMS/ SOA. This means that your transaction has been processed via the BBPS switch. The advantage to you as a customer is that you get access to a network of agents (even outside M-Pesa ecosystem) wherein you can check the status of your transaction by sharing the BBPS reference ID.
With the introduction of BBPS, does anything change for me while paying bills or doing recharges?
No. The way you make payments remains the same. There will be no changes to your journey on M-Pesa. Even the charges defined on the bill payment/ recharge (if any), remain the same.