www.customercare.gen.in

Company : Sigma Couriers
Head Quarters : Mumbai
Industry : Courier
Service/Product : Courier Service
Website : sigmacouriers.com

Sigma Couriers Helpline Number

Call Us : +91 22 42017000

Related : Blazeflash Couriers Delhi Customer Care Toll Free Number : www.customercare.gen.in/1765.html

Contact Address

Mumbai Head Office Address :
Address :
202,Tanishq,Akurli Road,
Opp.Gundecha Ind.Estate,
Kandivali (East)
Mumbai – 400 101.
Telephone : +91 22 42017000
Email :
info AT sigmacouriers.com
sigma.mumbai AT sigmacouriers.com

Pune Operation Office :
Address :
Sai Niketan bldg, 1ST Flr,
Narpatgiri chowk,
Somwar peth,
Pune-411 011.
Telephone : +91 20 41255003
Email : sigma.pune AT sigmacouriers.com

Delhi Registered Office :
Address 60, LG Floor,
Vijaya building,
Bara khamba road,
New Delhi – 110 001.
Telephone :
+91 9910003475
+91 9810218375
Email : sigma.delhi AT sigmacouriers.com

Customer Services

Delivering over 20,000 plus shipments per day. Cheque, Floppy, Pay Order pickups from government departments. We have a team of dedicated and consistent performers to provide you service quality of high caliber backed by electronic feedback to keep you updated. Equipped with staff strength of 250 we are ideally placed in a position to offer you efficient and professional services.

Sigma is a comprehensive services to meet clients needs and understands the requirements of their clients and puts in every effort to match their toughest demands. This approach will help us to retain clients over the long term against stiff competition. With our experience we deliver documents / samples within a committed time period even in the most trying conditions.

To stay ahead through prompt and reliable service with use of state-of-art technology thus exceeding customers expectations.

Delivery Process Flow

1st attempt at the mailing address – Day1
** In case of no contact, message slip left behind (With AWB No. contents & contact No.)

** In case of Delivery
o Proof of Delivery recording details such as
o Date
o Name of the person receiving the document.
o Relationship with the consignee

** Delivery Sheet (DRS) of each & every delivery staff gets cross checked (Tele calling) by quality control department (OCD)
** In case of non-delivery of consignments on Day 1, an attempt is made on phone to contact the consignee A Tele-check is conducted on the telephone number printed on the mailer for complete address / change in address or Confirmation of time of delivery is made over phone.

** In cases wherein it is clearly established that the consignee has moved to another city / refuses to accept, the consignment is returned to the consignor with relevant details.
o During this day, if the customer receives the message slip & calls a 2nd attempt is made at the mailing address.
o In case the 2nd attempt is also unsuccessful, the consignments are brought back to the office. These consignments are kept for one more day (i.e) Day 3) assuming that the customer will call up on basis of message slip lift at the address.
o In case there is no response from the customer, the consignments are returned to the consignor on day 5 with a hand-over sheet marking all cases as Return to Origin (RTO)
o Consolidate delivery status cycle wise on day 5 (fifth working day) or depending upon volume

** We provide softcopy of 100% delivery details for the document booked with us however the hard copy can be provided as and when required. We keep the record of hard copies for six month from the date of booking. Your Suggestions are always welcome to improve our service standard as well as to fulfill your requirement.