www.customercare.gen.in

Company : Praxis Home Retail Limited (“PHRL”)
Head Quarters : Mumbai
Industry : Online Shopping
Service/Product : Furniture, Home Decor, Home Furnishing, Kitchenware, Tableware, Modular Kitchen
Website : https://www.hometown.in/contact/

Hometown Customer Care Number

Phone number: 18002100004 (10 AM – 8 PM)
Email: care AT hometown.in

Related : Home Centre Bangalore Customer Care Contact Number : www.customercare.gen.in/9266.html

Contact Address

Corporate Address:
Praxis Home Retail Limited (“PHRL”),
iThink Techno Campus,
Jolly Board Tower D, Ground Floor,
Kanjurmarg (East), Mumbai 400042

Nagpur :
Wardha Road – Landmark Tower,
Above Big Bazaar, Ramdaspeth,
Nagpur
Contact Number : 09168633972

Pune :
Phoenix Market City – Second Floor,
Viman Nagar, Nagar Road
Pincode 411014
Contact Number : 09168668701

Mumbai :
Dombivali (East) – 2nd Floor, Xperia Mall,
Lodha Palava City
Pincode 421204
Contact Number : 8879029896

Ahmedabad :
Acropolis Mall, Block C , Acropolis Mall,
Thaltej Cross Road, S. G. Highway
Ahmedabad
Pincode 380059
Contact Number : 09374282101 / 09375212241

Surat :
Central Mall, Opp Valentine Multiplex,
Dumas Road, Surat
Pincode 395007
Contact Number : 0261 – 6533302 / 09712952838 / 09727754644

Bangalore :
Jayanagar Central – 9th Block, Near Ragigudda Temple
Bangalore
Pincode 560069
Contact Number : 080-65350106

Kochi :
CENTRE SQUARE MALL-3rd Floor, M.G. Road
Kochi
Pincode 682035
Contact Number : 0484-4052120 / 4062120

Return Policy

We are committed to ensuring your satisfaction with any product you have ordered from us. Once the order is dispatched from our warehouse will not be refunded/ cancelled unless it has non-repairable manufacturing damages

Product damaged or defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately lodge a complaint with HomeTown on its Customer care help line at 18002100004, and refuse to accept the delivery.

You must also contact us immediately, so that, we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again not withstanding any warranty rights be reported to us immediately on detection, so that any warranty claims against upstream suppliers can be asserted.

You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene / charger / carton box / Manual, and such other contents depending on the product ordered), labels or relevant seal, for a refund or an exchange, within 72hrs from the date on which these goods are delivered.

Should you decide to exercise your right to return purchased products, HomeTown will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.

** Please do not accept delivery of any item if you notice any apparent damage or deep damage. Please contact customer care if you open the packaging and discover that the item is damaged.
** Products damaged while being used do not qualify for a refund or replacement. (Product warranty to be taken up with respective brand/HT service center to be highlighted)

** If the product was not received in good condition we may repair/replace the product under warranty terms, however in case we are unable to replace the damaged/defective product we may initiate other or offer alternate product with mutual consent on returning old product. Replacement of product may depend upon the availability of the product.

** In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges if applicable to that item.
** Note: Products that have been assembled and/or installed cannot be returned or replaced, in case any manufacturing defect, the product will be repaired under normal warranty terms.