www.customercare.gen.in

Company : BFMe Ecommerce Pvt. Ltd.
Head Quarters : Gurgaon
Industry : Online Shopping
Service/Product : MI Earphones, Smart Watches & Bands, Trending Sunglasses, Clothing Accessories, Home Decor
Website : bfme.in

BFMe Customer Support Number

Telephone: 0124-6694627
Customer Support: 9999455524

Related : Benison India Gurugram Customer Care Number & Email : www.customercare.gen.in/9339.html

Contact Us :
India Office Address
BFMe Ecommerce Pvt. Ltd.
107, Suncity Trade Tower, Sector 21, Gurgaon,
Haryana, India, 122001
Email: help AT bfme.in

Replacement/Return Policy

At BFMe, returns and replacements requests will be entertained if:
1. Damaged/ Broken Product Received- Buyer should raise complaint within 48 hours of delivery of the product. Buyer needs to provide Images or videos for verification
2. Non-Functional Product Received- Buyer should raise complaint within 48 hours of delivery of product. Buyer also needs to provide Images or videos for verification

3. Wrong Product Received:Buyer can put in returns or replacement requests if buyer ordered product A and received product B i.e. a complete mismatch or with difference of:
** Size
** Colour
** Different Product Received

4. Order cancellation- Order cancellation requests will be accepted within 24 hours of order being placed.
*Customer Support team will decide post Verification about Cancellations
*No Refund or Cancellation on Flash Sale Products
5. Return of Unsatisfactory or not liked of the product is not allowed
6. The goods with incomplete accessories are subject to return when Buyer raises a return request for the same.
7. If original box is damaged or seal of the box has been tampered, the order is eligible for return.*
8. All products come with 6 months Seller Warranty.
*At the time of return original brand box and all tags must be intact.
For any query please drop a mail at: help AT bfme.in

FAQ

1. How to create an account on BFMe?
Click on Sign-up option and a valid email Id and phone number is must to create a new account.

2. Why did my login fail?
To log in your account successfully, please ensure the correct registered email address and password. Your password is case sensitive, Please check if your keyboard’s Caps Lock is on and also there should not be extra space in your password.
If your registered email address and password are correct and you are still unable to sign in, please follow the below steps to check your browser settings:
A. If you have blocked Third-party Cookies option, please enable it
B. Please be advised to delete cookies

3. What if I forgot my password?
Do not Worry you can always retrieve the password, by clicking forgot password option.

4. How do I track my Order?
As a buyer you can always check the status of the Order under My Order option and track using DTDC Tracking

5. Why Can’t I Choose My Desired Courier?
Due to the ever changing prices of couriers and sheer number of options available, Our Team selects the best shipping option for you!

6. How Do I Change My Delivery Address?
Due to the ever changing prices of couriers and sheer number of options available, Our Team selects the best shipping option for you!

7. I haven’t received my order. What can I do?
If Product is not delivered within 15-20 working days, you will get full refund. Kindly click on refund option under your Account or write us on help AT bfme.in

8. Checking feedback for individual products
On any product detail page, click the Feedback tab to see feedback on transactions for that product. In this tab you will see feedback including the Average Star Rating, Buyer Ratings and Feedback Record.

9. The product I received does not match the description. What can I do?
Firstly, we are Sorry! In this case, Kindly click on return option under your Account or write us on help AT bfme.in

10. How do I extend the ‘order received’ deadline?
Sellers are allowed to extend the deadline for you to confirm order received, If the product is not yet shipped.

11. How long does it take to get a refund?
It generally takes 15 days or less. For Any Queries, You can Call us at 9999455524 or mail us at help AT bfme.in

12. I received goods after getting refund. What can I do?
Please do not open the product packaging and write a mail to us at help AT bfme.in we will arrange the pick-up accordingly.

13. What payment methods can I use?
You can pay using Visa and Master Credit Card, Debit Card, Net Banking, Payu Money, Ola Money, Airtel Money.