Company : EZMall
Head Quarters : Noida
Industry : Online Shopping
Service/Product : Women & Men Accessories, Electronics & Appliances, Home & Kitchen
Website : https://www.ezmall.com/
EZMall Customer Care Number
Email: care AT ezmall.com
Phone : 0124-4702000 (24 Hrs x 7 Days)
Related : Terramart Customer Care Number & Email Address : www.customercare.gen.in/9319.html
Corporate Office:
Plot 19 & 20, Film City,
Sector 16A, Noida,
Uttar Pradesh – 201301
FAQ
How do I pay for a product purchase?
We offer you multiple payment methods. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
What is Cash on Delivery?
If you are not comfortable making an online payment on our Portal, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
Is there a purchase limit for a Cash on Delivery purchase?
Yes, Cash on Delivery option is available on purchases up to a limit of Rs. 50,000, beyond which purchases can only be made using Debit Card/Credit Card.
What are delivery Charges?
Delivery charges are applicable to all products. Product price and delivery charge will be shown separately on the product page. Below is the delivery charge for different price slabs (based on Product Selling Price):
Sales Price < 1500: INR 51
3,000 > Sales Price > 1500: INR 101
10,000 > Sales Price > 3,000: INR 151
Sales Price >=10,000: INR 301
All Value-Added Services will be on chargeable basis (E.g. Next Day Delivery (NDD), Same Day Delivery (SDD), Gift Wrapping)
What is the estimated delivery time?
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Will I get a call before delivery is attempted?
The day we will attempt to deliver your order, we will notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
I was not at home when the courier person tried to deliver the order. How can I get my order now?
The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you
If we fail to deliver your order after 3 attempts, the product(s) will return to us and your order will automatically get cancelled. Refund, if applicable will then be initiated within 4-5 business days
What is ezmall.com Return/Exchange policy?
ezmall.com offers a 7 DAYS free Return & Replacement from the date of delivery of the product.
We do not accept partial return or replacement.
Our exchange service is free
What are the modes of refund available after cancellation?
To confirm cancellation of your order, you need to indicate your refund preference.
Below is the mode of refund:
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, we will complete the cancellation and initiate the refund, depending on your preference within 15-20 working days’.
About EZMall
EZMall is a start-up funded by Essel Group that pioneers in video-driven commerce. We aim to enhance the shopping experience by helping shoppers discover the latest products and trends through our product videos and our expert tips
At EZMall, we are a team of fashion, beauty, health & kitchen experts, dedicated to bring everything you need to enjoy your lifestyle and make your life a little easier and simpler. We get you the daily dose of curated products and inspirations that will make you look and feel great both inside and out.
View Comments (21)
I am from Delhi. I ordered one item from ezmall with suborder no 5119704 (order no 7092278) on 26.12.2021. Payment was done through online. They scheduled the delivery by 02.01.2021. But it is not delivered yet. Since then i inquired to them multiple times but every time they were giving different-different reasons. There reasons are not matching with their own statements. It means they do not know that where is my product. Today, i called them and they said that it will take 5 days more to deliver but they are not saying with confidence. They don't know that what will happen if it is not deliver within 5 more days. Being a consumer i am being fed up from Ezmall.
I have ordered my thing on 22of feb then when I will get my product
Dear Sir,
My complaint is that the wallnuts 2kg. received by me on 25.6.2020, are stinking and taste very bad cannot be eaten. Order no.6424621. Sub order no. 4444510.Please refund my payment of Rs 1500/- and collect your product.
Dear Sir,
My complaint is that the wallnuts 2kg. received by me on 19.5.2020, are stinking and cannot be eaten. Order no.6369734. Sub order no. 4388824.Please refund my payment of Rs 1500/- and collect your product.
, I ordered a light with you but today I received a false phone call from 9576526566 that I won a car and require to pass my bank details. I told him that its not possible if it’s there you sent a DD on my name. Immediately I phoned to EZmall customer care and found that its a fake call. Now you EZmall please let me know how he got my phone number and my order details without your permission. An immediate reply awaited. Otherwise I may have to cancel this order.
Order no:6222015
Invoice no:D052L0219000646
I am not satisfied with mý product. All handles are broken of my handi set.
My order invoice number D007L000119200 I wrote complain on same day after delivery good. I am not satisfied goods. I want return back and write in this complain book. Till now no reply.
I have received a message today from ezmall. I won Tata safari car which is approximately 12 lakhs. Kindly tell me whether it is true (or) false. I am very thankful to you if you tell me the truth.
I ordered walnuts from ezmall. They show the halves and good quality walnuts on TV but when the order came they were broken. They are misleading the customers before placing the order, they talk very politely but during complain they do not corporate at all.
Very poor product. All joints and fitting of folding Almirah got cracked and required to replace, please provide me joint and fitting from the supplier as early as possible.
Give me the link to track the status of courier delivery.
We have ordered two products and paid amount for two products but I got only one product. When will I get the another one?
AWB# 1371518749086, I requested to replace shoes with larger size on 4th October till now I didn't get any response from EZmall, and whenever I call customer service, supervisor Suman Sharma from Delhi NCR, has been lying me from last 10 days she is a useless not ready to help at all and giving wrong information, my process in consumer court is already started against her and EZ mall. Another supervisor Anupam Sharma, he also useless, please terminate both supervisor simply you people giving salary to them, you wasted my 3 leaves and my money.
This is my order number 5530376 which delivery is failed. Please let me know the reason of delivery failed and I paid advance.
Yesterday, I ordered a combo pack shoes with sandal etc but today I received a false phone call from 9576526566 that I won a car and require to pass my bank details. I told him that its not possible if it's there you sent a DD on my name. Immediately I phoned to EZmall customer care and found that its a fake call. Now you EZmall please let me know how he got my phone number and my order details without your permission. An immediate reply awaited. Otherwise I may have to cancel this order.
I have purchased wall nut, quality was so bad and after complained no reply from ezmall.
Pathetic product, these walnuts sucks.
The bed sheet that we have intended that are very much of poor quality and the product is defected all over side. Refund the amount asap before I raising it to consumer court.
Please cancel my order right now. I can't wait more. Your service is ridiculous.
Please refer to my Orders :
a) 5150590 of 01 May 2018. Status - completed on 12 May 2018
b) 5167363 of 13 May 2018. Status - NOT YET COMPLETED.
You are requested to note that :-
The Branch office of Gati at Lucknow is either under staffed (or) inefficient and as a consequence it REFLECTS ADVERSELY ON YOUR REPUTATION.
I have complained to Gati about the delay as also about the unprofessional conduct of the 'delivery staff'. Complaint # CS 144902 REFERS.
The aforesaid is FOR YOUR INFORMATION AND WHATEVER YOU DEEM FIT.
Hi Vinai Kumar, Thank you for contacting EZMall
Your order was successfully delivered to you address on 16th May 2018.