www.customercare.gen.in

Company : eMigrate Ministry of External Affairs
Head Quarters : Delhi
Industry : Government
Service/Product : Emigration Service
Website : https://emigrate.gov.in/ext/

eMigrate Help Desk Number & Email

Email Id : helpdesk AT emigrate.gov.in
Phone Number : 011 26887772

Related / Similar Service : MOIA Customer Care Number

Contact Us

eMigrate Helpdesk
OVERSEAS EMPLOYMENT DIVISION OF MEA
GOVERNMENT OF INDIA
Akbar Bhawan
Chanakya Puri
New Delhi-110021
TelePhone No.: +91-11-24197900
Fax No.: +91-11-24197919

FAQ

I do not have all the mandatory documents required for applying for a new RC. Can I apply without some of the mandatory documents?
Ans: No, all the mandatory documents are required.

Can I know the status of my application?
Ans:Yes, you can know the status of your application through the Application Reference No.(ARN). Please follow the below mentioned steps:
1.Open the eMigrate Public Website- eMigrate.gov.in in a web browser.
2.Go to Recruiting Agent -> Track status
3.Enter your application´s ARN and click ´Submit´.

What is a Digital Signature Certificate (DSC)? What will it be used for?
Ans: A DSC is an electronic key used for ensuring source authentication, data integrity and ensuring non-repudiation of digitally signed documents.
Once your application for a new RC is approved by the PGoE, you will be able to log on to the eMigrate system Restricted Website. For all services of Overseas Employment Division of MEA, you will have to apply online through this portal. For accessing this system, you will require your RA ID (which will be your username) and a DSC(which will be your password).

I do not have a DSC.
Ans:You will have to buy a DSC from a certifying authority (CA). The DSC can be acquired from any of the CAs authorized by the Controller of Certifying Authorities (CCA). The CAs authorized by CCA are:
1.Safescrypt – safescrypt.com
2.TCS – tcs-ca.tcs.co.in
3.Ncode solutions – ncodesolutions.com
4.E-Mudhra – e-Mudhra.com
5.IDRBT – idrbtca.org.in
6. NIC – nicca.nic.in

You are requested to decide yourself, after going through the above mentioned websites, as to from which CA the DSC is to be acquired. For the updated list, visit CCA website cca.gov.in/cca/?q=licensed_ca.html
The DSC acquired should have the following specifications:
Class2 or Class3 type
Issued to individuals or business organizations

I have acquired a DSC. How to use it?
Ans:You will register the acquired DSC on the eMigrate system. Please follow the below mentioned steps::
1.Open the URL for registering the DSC mentioned in the system generated email on approval of your application for a new RC.
2.Enter the details required, upload the DSC and click ´Register´.
3. eMigrate system validates the data entered and registers the DSC against your RA id.
You can now log on to eMigrate system Restricted Website using your RA id(as username) and registered DSC(as password).

About us

eMigrate project is a transformational initiative of the Overseas Employment Division of MEA, Government of India, to automate the current emigration processes and eco-system. The ministry has undertaken this transformational e-governance program with a vision to transform emigration into a simple, transparent, orderly and humane process.

The eMigrate system fully automates the operations of offices of Protector of Emigrants (PoE) and Protector General of Emigrants (PGoE). Also all key stakeholders in the emigration lifecycle like Indian Missions, PGoE, PoE, Employers,Project Exporter, Recruiting Agents, Emigrants and Insurance Agencies are electronically linked on a common platform.