www.customercare.gen.in

Company : Regalo Casila
Head Office : Kolkata
Industry : Online Shopping
Service / Product : Gift Items

Website : regalocasila [dot] com

Regalo Casila Customer Queries Number

Phone : +91-9007573823
Time : Monday to Friday (11:00 AM to 6 PM)
Email: service AT regalocasila.com

Related : One eStore Hyderabad Customer Care Phone Number : www.customercare.gen.in/8233.html

For, design related query, contact us at :
Email : design@regalocasila.com
Note : regalo.casila@gmail.com, design.regalocasila@gmail.com are also our valid email ids

Contact Address

Regalo Casila
MB-53
2nd Floor, Ward no 1
Mahishbathan, Sec – V, Salt Lake
Kolkata – 700102,
India

Return and Refund Policy

** We guarantee that we ship your order only when the quality of the personalized product is perfect.
** We inspect every item for accuracy and quality before it is shipped to you.
** If you feel that there is a quality issue or dispute with your order, you may request for a prompt exchange for the same item, or full refund.

** All requests must be made within 7 days of delivery by filling up the form available at Product Returns link.
** We request you double check your personalization information for spelling before placing the order, e.g. name, message, dates etc.

** Just send us an email for a prompt reply at service AT regalocasila.com for any personalization related query.
** Once an order is placed it is immediately sent for production, hence no cancellation request is accepted once the order is placed.

Note :
** We also reserves the right to cancel your request for an inappropirate uploaded image, poor image quality and for misspelled message entered by you, which will be notified to you.
** We are not responsible for delivery failure due to incorrect/incomplete address.
** No refund will be provided for undelivered products due to incorrect/incomplete address.

Delivery Information

Shipping Policy :
** RegaloCasila.com promises to provide you with a best-in-class shopping experience at every step of the way.
** We assure you that all due precautions are taken so that your package reaches you intact.
** We take pride in delivering on time, every time!!

Shipping Charge :
** RegaloCasila.com offers nationwide shipping only at a flat shipping rate of Rs. 75/-.
** However you can enjoy FREE shipping by ordering for Rs 600/- or more.

Estimated Delivery Time :
1. Delivery within 3-6 business days for major cities*

Your order will typically reach your doorstep within 3-6 business days if it is being shipped to the following areas :
** Kolkata (Delivery within 72 hours in select locations)
** Metros
** Selected major cities
** On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Delivery in 5-10 business days :
** For Non Metros and cities not mentioned above, usually your order should reach your doorstep within 10 business days from the time it was confirmed with us.
** In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.

** Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances.
** In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.

** Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
** 3d Crystals and wooden alphabets will take extra time for production, 2-3 days, shipping will be done after that. i.e. add 2-3 days with normal delivery time

Note :
** Delivery information mentioned above is not applicable for bulk orders, which will be communicated seperately depending on the quantities.