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• Dear Team,
  I have paid a CUGL bill of rs. 820.00 on dated 25-09-2022 against CRN No. DB30734, but paid amount is not reflecting on your website
  Please see the attached message received on my mobile no. from the bank side and bank statement debited from my account and credited into cugl UPI with reference no. BilldeskCUGL
  Message confirmation: HDFC Bank: Rs 820.00 debited from a/c **8318 on 25-09-22 to VPA billdesk (UPI Ref No 226856512154). Not you?

  I am sending daily an email regarding this email, and trying to contact the number given on your website https://www.cugl.co.in/ but not getting a reply from any side. Please consider my request and resolve the issue as soon as possible.

  --
  Regards,
  Mohit Agnihotri

• Hi,

  Application made for new cugl connection on 3 March 2022 but connection still not done.
  What is the waiting time?

• Dear Sir,
  Cheque Number 000003 of Band Of Baroda dated 18/07/2021 of Rs. 1275/- which amount was deducted next month from my account. In spite of that did not get PNG gas connection so far, 7 month about to pass.
  Customer Complaint No. HO13369
  CR No. is D0070177.

  Thanks
  Rajendra Sharma

• my crn no is d0068870 my png connection delay from 6 month.i have given deposit money.

• Dear CUGL team my CRN no D0036203 name Om Prakash Srivastava . Till date I have not received any bill from the date of connection. I m dialling your customer care number but no answer. You are requested pl rectify the matter. Thanks with regards

• Hi Team CUGL ,Udhav here..my PNG connection & all formalities done with all equipment installation but it didn't started yet more than one year ..
  I am sharing my CRN no & My Address for PNG related Concern
  CRN_ D0033473
  I am Regularly Doing Follow up with CUGL Customer Care & Kanpur Project In charge Mr Vishal but they didn't responding on this since long time..Pls resolve the issue urgently asap

• Sir in my house me and my husband are in job both of us leave the house in the morning till 8:00 and after 9:00 in the evening we have to come to our house and glass bill is showing 2242rs show Kar Raha hai how it is possible .
  In the previous bill we have deposited the same amount that we will request u to adjust in next amount but again u charge same amount

• Very Poor Service... I paid Rs. 5247/- Online through their BillDesk & amount deducted from My Account but finally page was showing Error. The amount neither reverted back to my bank account nor updated in my CUGL account. The officer only tells to contact to Customer Care that never picks the call.

  Stucked after taking CUGL services. Requesting others as post Connection the service quality is very poor & there is no solution for the CUSTOMERS.
  The whole company looks running only on single customer care that never respond.

  CRN Number: DB14951

• DEAR SIR
  I am not getting the regularly Wnever bill is sent arrears have been added.
  Pl do the nedful at your end and oblidge.
  Thanking You
  Vkkapoor
  CRN no D0000057

• cugl crn no D0005287 WE HAVE NOT USED THE CONNECTION TILL DATE AND OUR METER READING IS ZERO TILL TODAY ,BUT OUR BILL IS GENERATED EVERY CYCLE AND IT IS AMOUNTED TO RS 5294

  SINCE WE ARE NOT REQUIRED OF THE CONNECTION SO KINDLY HELP OUT WHAT TO DO AND HOW TO STTLE IT

• My bill does not accept HDFC & ICICI bank.

• I deposited Rs.6000/- through cheque for CUGL connection in August 2018. Till now, neither I got connection nor got any satisfactory answer from authorities. Please help me in getting the connection.

• Meter Number : 17465636
  JMR : 23282
  Connection on : 3-10-2018

  PNG Gas supply have closed on 29-10-2018 to up till date.

• In my bill consumption, 'SCM is charge' what is the meaning of SCM? Please explain me.

• I am paying all bills regularly but we are receiving more amount. I already submitted complaint but no result found. I asked about Arrears but no body is telling us. Please clarify.

• I am from Kanpur. I have taken connection 2 months back. The clamp supporting the pipe was not fixed up properly and it came out next day. In spite of complaint number action has been taken. Other clamps supporting pipe are also coming out. It is Dangerous. Kindly fix immediately.

• I have deposited Rs.275 for new connection at February 2018 but till date no connection have been provided. So take necessary action.

• I have paid the last bill on 21/7/18, by net banking and invoice number is 38335 and invoice date is 02/6/18, due date is 26/7/18. CRN Number is DB11226, METER Number is 17456640. The amount Rs.610/- has deducted from my account but not received any receipt & transaction ID. In the bank query, they said the amount is in your account yet. Similarly, I have paid my bill on 25/07/18 for Rs.610/-. I have received receipt but no solution for previous payment. Please solve it.

• I deposited Rupees 6000 through cheque for CUGL connection in summer 2017. Till now I didn’t get the connection. Please help me in getting the connection.

• CRN NUMBER - D0001380
  ACCOUNT NUMBR - 01278640000261
  NAME - JASPAL SINGH BHATIA
  INVOICE NUMBER - 534459
  DATED -01/10/2017

  BILL SHOWS ARREAR AMOUNT OF Rs. 1230/- WHERE AS THE SAME WAS PAID ON 21/09/2017 THROUGH ON LINE ORIENTAL BANK OF COMMERCE TRANSACTION NUMBER JOBC5673399447 DATED 20/09/2017. KINDLY CHECK AND CORRECT THE BILLING AMOUNT. SO BILL IS PAID WITH IN DUE DATE.

  • Kindly contact the helpdesk of Central UP Gas for your queries.

    Customer Care Number :
    Bareilly 9219440920
    Kanpur 05126551111

    Emergency Number:
    Bareilly 05816499071
    Kanpur 05123291295

• I deposited Rupees.6000 on 26.09.2016 for new connection at my house. The connection has not been installed so far despite elapse of about nine months period. Please help me with the connection.

• I deposited Rupees.6000 through cheque for CUGL connection in summer 2016. Till now I didn't get the connection. Please help me in getting the connection.

  • For any queries please contact :
    Central U.P. Gas Limited :
    Customer care Number :
    Toll Free Number : 18004193636

    Information as provided in the official website of Central U.P. Gas Limited.

• I have paid last bill on 18/9/16, by Dr.card and transaction number is GSM 34761386357, invoice number is 407202-invoice date is 24/8/16, due date is 15/9/16. CRN Number is DB04386, METER Number is 15620966.
  After this payment no body came in my house,first floor, for noting the reading, although ground floor also one connection in my house. Last 6 months no one came to note the reading so I am unable to pay for last 6 months. I myself noted the reading went to the office but no response form the office people. Please solve my issue.

• I deposited rs 6000 through cheque for cugl connection in summer 2016. Till now neither I got connection not got any satisfactory answer from authorities in this regard. My complaint number 0000000299 is not resolved till now while I got reply as complaint resolved.

• I deposited Rs.6000 through cheque for cugl connection in summer 2016. Till now neither I got connection not got any satisfactory answer from authorities in this regard.

• Is there any news about the CNG pump in district Shahjahanpur(UP) in next 6 months?

• My CRN No. is D0008660. Inadvertently the bill of August and September 2016 was debited from my account in CRN No. 0512-6551111, transaction No. HIC24886668886, dated 10-11-2016. at 01:40 PM. Kindly adjust the said amount in my future bill.

• I am very sorry to inform you that I had paid my crn D0010031 for Rs.2716 through online on 30/08/2016 on another crn D00100331 and your system also accepted my payment by generated payment receipt. This month when I received next bill so I have find my mistake and daily I have regularly sent for correction of arrear and make amended bill but till date I have not heard from you.

• I am a resident of 8B,Nandini,Kanha Shyam Residency Indira nagar Kanpur. In my kitchen a PNG connection need to be installed. Several people are enjoying PNG. All the formalities has been fulfilled.

• My No is DOB4145.
  I paid RS. 672.00 online on 13.9.2016. Deduction of amount from my account is confirmed by message on my mobile. But I have not received the receipt of the amount. Please send me receipt through my mail already registered with you.

• My No. is DBO4145. I paid Rs.672 today online but receipt of the same is not received to me . Please arrange.

• I'm trying the png cnt fazalganj but no reply. Customer care no is also not responding. My kitchen is under renovation and I need immediate temporary disconnection , and the pipelines to be taken off.

• CUGL Lakhanpur contact 05126551111 is invalid now. What is new contact no? My booking no is D0011275. Contractor came 25 days earlier and asked where to install connection? After seeing spot, they have not come again.