Company Name : Trek Bicycle Corporation
Industry :Automotive
Products/Service : BMX, MTB, Kids and Road Bicycles
Website : http://www.trekbikes.com
Trek Bicycle Customer Service Number
** To speak to our customer service team, call 1-800-585-8735 Monday through Friday 8 am to 8 pm (CST).
Related / Similar Facilities :
Cradiac Bikes Customer Support Number
** You can also reach us through live chat Monday through Friday 8 am to 8 pm and Saturday and Sunday 10 am to 4 pm (CST).
Ordering a Bike
** We have made our inventory available to all Trek retailers so that you find the right bike for you when you want it.
** In order to give you the best possible riding experience,
** your retailer will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery.
** There are no additional assembly charges for bikes.
** You will be contacted once it is ready for pick-up or delivery.
** Some Trek bikes come with a kickstand and/or pedals as standard equipment and some do not.
** To confirm, please contact your local Trek retailer or our Customer Service team at 1-800-585-8735.
Order Status
** To check the status of your order, please log into My Account for order and shipping information.
** You can also track your order through the tracking link in your shipping confirmation email.
** Don’t have an account? Create one today and receive free returns, a detailed order history, and stay up-to-date on the latest and greatest Trek news and information.
** To speak to our customer service team, call 1-800-585-8735 Monday through Friday 8 am to 8 pm (CST).
** You can also reach us through live chat Monday through Friday 8 am to 8 pm and Saturday and Sunday 10 am to 4 pm (CST).
Change or cancel Order :
** Once you submit an order, it begins processing immediately and cannot be changed or cancelled.
** If you have changed your mind or would like to return your item, please follow our easy return process.
Selecting retailer of choice :
** A website can’t fix a flat, tune your derailleur, pour you a cup of coffee, or answer any and all cycling-related questions you may have.
** Locally-owned Trek retailers are the heart and soul of cycling and are a fantastic resource and cycling advocate within your community.
** Plus, if you ship your order to one for pick-up, we’ll pay to ship it!
Updating retailer of choice :
** You can update your retailer of choice anytime by logging into “My Account” and select “Update Preferred Retailer”.
** To confirm your current retailer preference, select “Profile”.
** Please be aware that you cannot change your retailer of choice once you have placed your order.
Order declined :
** If your order has been declined, please check with the financial institution that issued the credit card for additional information.
Shipping & pickup :
Trekbikes.com offers three convenient delivery options :
Standard shipping :
** FREE standard shipping on all orders of $99
** Any order over $99 and all bikes qualify for free standard shipping.
** All orders shipped to a retailer for pickup qualify for free standard shipping.
** Available for accessories only.
** If you choose standard or expedited ground shipping, your order will be delivered to the specified shipping address in your account.
** Refer to shipping table below for ground and expedited shipping charges and expected delivery date.
Payment
Forms of payment accepted :
** Visa and MasterCard
Trek Credit Card :
** The Trek Card cannot be used at the online store. It is an in-store financing option available at participating Trek retailers. For inquiries about your Trek Card please call 1-800-662-6199 or click here.
Are gift cards available :
** Trek gift cards are available at Trek retailers and can only be redeemed at that retailers’ location. Trek gift cards cannot be redeemed at trekbikes.com.
Credit card return status :
** Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4-10 business days.
Order declined :
** If your order has been declined, please check with the financial institution that issued the credit card for additional information.