Company : Orbgen Technonogies Pvt. Ltd.
Head Quarters : Chennai
Industry : Online Shopping
Service/Product : Stationery Items
Website : http://www.stationerynew.com
Customer Support Number :
Customer Support related queries :
** Support Team Working hours – 9.30am to 8.30pm on All days except major holidays.
** If you have placed an order, to know the current status click here, for other queries please fill the form, we will respond back as soon as we can.
Related : Schoolkart Technologies Customer Helpline Number : www.customercare.gen.in/6282.html
Email : info AT StationeryNew.com
Phone: 044 42454449
Stationery Vendor : If you are a stationery vendor, please send an email to vendors AT stationerynew.com for listing your products at StationeryNew
Bulk Queries : If you are a corporate or SOHO or interested to buy in bulk, please email us at info AT stationerynew.com
Careers : Want to join us and make StationeryNew your new home, send your resume to jobs AT stationerynew.com
Contact Address:
Orbgen Technonogies Pvt. Ltd.
23, Kannagi Street
Choolaimedu,
Chennai, Tamilnadu – 600 094
Shipping & Returns :
1. Free delivery process :
** After submitting your order you will receive an email confirmation detailing your expected shipment and delivery dates
** Not available for orders with non-valid email address.
** Delivery lead times may vary based on carrier shipping practices, delivery location and items you order.
** Products may be delivered in separate shipments, which may affect delivery time.
** We offer free shipping on all orders over 500 INR marked with the Free Shipping Icon that are shipping to all the states in India, provided the weight of the consignment is less than 1000gms.
** If the customer is not available for the freight delivery an attempt to contact the customer will be made by the freight carrier.
** If the customer is not obtainable the delivery will be returned to our warehouse and the customer will be responsible for all freight and holding fees of the carrier due to not being obtainable
** Orders originally shipped and refused will be assessed an additional shipping charge for the reshipment of the order.
** Please note some residential deliveries via freight may incur an additional freight fee decided by the freight company.
** Business days are defined as Monday through Friday, except major holidays. Orders are shipped pending credit approval and product availability.
** In case of our Couriers do not have service to your given shipping address, we will use India Post for shipment.
** In these cases, please allow us additional 5-7 days for delivery.
** You can track the status of your order by going to the respective shipping company website.
2. Other delivery options :
** Most orders are delivered within 2-3 business days.
** Delivery dates are based on in-stock availability of an item.
** In limited instances StationeryNew may need to provide an alternative method of delivery for your order
** Lead time is dependent on vendor availability and vendor shipping practices
** Large orders may require additional lead time in delivery
** Please note some residential deliveries via freight may incur an additional freight fee decided by the freight company.
Return Policy :
1. Return of products acceptable under any of the following condition
** when products delivered are defective
** when products delivered are damaged
** when wrong product was received from what was ordered (Includes color, size)
2. When any one the following happens we will completely refund your money with shipping charges, on your request we will exchange that product with a new product
3. Please inspect all goods carefully on delivery and immediately inform our customer service if you detect any damages or defects within 24 business hours of receiving the order.
4. In other cases, if your shipment is lost by third party logistics provider we will refund your money or on your request replacement product will be shipped to you in next 5 business days
5. Since we are promoting and selling branded products we will not assure the desired quality promised by those branded company
6. Please note that the product should be unused and tags should not be removed and it should be sent back along with original box and invoice within 2 business days.
Cancellation Policy :
1. No cancellation once the product is shipped.
2. We can cancel your order before it get shipped and provide you 100% Store Credit Coupon.
3. Store Credit Coupon can be used in your next purchase.
4. If you cancel your order before the product get processed, you can choose to have the entire amount refunded.
5. The possibilities to cancel the order when the payment is made is less, you can contact Customer Care as soon as possible with your order number for assistance .